Community Support Specialist Resume Example
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Summary
I am a motivated social worker with extensive knowledge of Microsoft Office and navigating databases. Extensive conflict management with very strong oral and written communication skills.
Skills
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Experience
Catholic Community Services Of | Aberdeen , WACommunity Support Specialist06/2019 - Current
- Reviewed staff work and gave comprehensive and constructive feedback to enhance operations.
- Partnered with interdisciplinary teams to implement care plans.
- Recommended improved life choices to enhance client outcomes.
- Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
- Supported execution of social service programs for at risk adults and developmentally disabled groups.
- Educated patients on various resources, services and programs to maximize care.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Evaluated patient behavior and reported changes to clinical team.
- Observed safety protocols to minimize accidents and spread of disease.
- Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
- Maintained thorough and accurate records outlining program operations and participant progress.
- Assisted social workers with building, coordinating and leading programs delivering high-quality care.
Fellowship Senior Living | Basking Ridge , NJCashier03/2019 - 07/2019
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Helped customers find specific products, answering questions and offering advice.
- Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions.
- Assisted customers with account updates, new service additions and promotional offers.
- Troubleshot and resolved issues with cash registers, card scanners and printers.
- Served needs of as many as 100 patrons per shift, including collecting payments, tracking rewards and handling customer service issues.
- Processed customer payments quickly and returned exact change and receipts.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Learned roles of other departments to provide coverage and keep store operational.
Proper Hospitality | Malibu , CALine Cook06/2017 - 08/2018
- Kept stations stocked and ready for use to maximize productivity.
- Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.
- Operated all kitchen equipment safely to avoid injuries.
- Recorded and reported status of various ingredient stock levels to notify manager to reorder products.
- Interacted professionally and effectively with wait staff regarding special orders for customers, including those with food allergies and gluten intolerance.
Spectrum Health | Hesperia , MIShift Manager01/2015 - 03/2017
- Ran daily reports to assess performance and make proactive adjustments.
- Cross-trained in every store role to maximize operational knowledge.
- Helped employees operate productively and stay on task to meet business and customer needs.
- Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations.
- Increased overall team efficiency and productivity.
- Positioned skilled staff in key areas throughout shift to guarantee optimal productivity of overall department.
- Documented receipts, employee hours and inventory movements.
- Trained and supervised staff members.
- Mentored and supported new employees to maximize team performance.
- Upheld company standards and compliance requirements for operations and cleanliness of all areas.
- Managed and mentored 8 staff members per shift.
- Addressed internal and customer-related issues each day and affected strategic resolutions.
- Assessed, optimized and elevated operations to target current and expected demands.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Education and Training
Central Washington University | City, StateBachelor of Arts in History03/2019
- Minor in Political Science
- Kappa Sigma Member
Certifications
- Red Cross First Aid/CPR
- Nurse Delegation
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Resume Strength
- Word choice
- Length
- Strong summary
Resume Overview
School Attended
- Central Washington University
Job Titles Held:
- Community Support Specialist
- Cashier
- Line Cook
- Shift Manager
Degrees
- Bachelor of Arts in History
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