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Community Support Specialist Resume Example

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COMMUNITY SUPPORT SPECIALIST
Summary

I am a motivated social worker with extensive knowledge of Microsoft Office and navigating databases. Extensive conflict management with very strong oral and written communication skills.

Skills
  • Quality improvements.
  • Document management
  • Strategy implementation
  • Service prioritization
  • Excellent interpersonal skills
  • Organizational leadership
  • Education materials
  • Oral and written communication
  • Compassionate and active listener
  • Behavior management
  • Self-starter
  • Data interpretation
  • First aid certified
  • Deadline-driven
  • Analytical thinker
  • Clean driving record
  • Skilled multi-tasker
  • Communications strategy
  • Natural leader
  • Creative
  • HIPAA guidelines
  • Suicidal ideation identification
  • Crisis Prevention and Intervention training (CPI)
  • Fast learner
  • Recruiting
  • Detail-oriented
  • Coaching and counseling
  • Computer-savvy
  • Culturally-sensitive
  • Social work
Experience
Company Name | City, StateCommunity Support Specialist06/2019 - Current
  • Reviewed staff work and gave comprehensive and constructive feedback to enhance operations.
  • Partnered with interdisciplinary teams to implement care plans.
  • Recommended improved life choices to enhance client outcomes.
  • Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
  • Supported execution of social service programs for at risk adults and developmentally disabled groups.
  • Educated patients on various resources, services and programs to maximize care.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
  • Evaluated patient behavior and reported changes to clinical team.
  • Observed safety protocols to minimize accidents and spread of disease.
  • Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
  • Maintained thorough and accurate records outlining program operations and participant progress.
  • Assisted social workers with building, coordinating and leading programs delivering high-quality care.
Company Name | City, StateCashier03/2019 - 07/2019
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Helped customers find specific products, answering questions and offering advice.
  • Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Served needs of as many as 100 patrons per shift, including collecting payments, tracking rewards and handling customer service issues.
  • Processed customer payments quickly and returned exact change and receipts.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Learned roles of other departments to provide coverage and keep store operational.
Company Name | City, StateLine Cook06/2017 - 08/2018
  • Kept stations stocked and ready for use to maximize productivity.
  • Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.
  • Operated all kitchen equipment safely to avoid injuries.
  • Recorded and reported status of various ingredient stock levels to notify manager to reorder products.
  • Interacted professionally and effectively with wait staff regarding special orders for customers, including those with food allergies and gluten intolerance.
Company Name | City, StateShift Manager01/2015 - 03/2017
  • Ran daily reports to assess performance and make proactive adjustments.
  • Cross-trained in every store role to maximize operational knowledge.
  • Helped employees operate productively and stay on task to meet business and customer needs.
  • Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations.
  • Increased overall team efficiency and productivity.
  • Positioned skilled staff in key areas throughout shift to guarantee optimal productivity of overall department.
  • Documented receipts, employee hours and inventory movements.
  • Trained and supervised staff members.
  • Mentored and supported new employees to maximize team performance.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Managed and mentored 8 staff members per shift.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Education and Training
Central Washington University | City, StateBachelor of Arts in History03/2019
  • Minor in Political Science
  • Kappa Sigma Member
Certifications
  • Red Cross First Aid/CPR
  • Nurse Delegation
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Resume Overview

School Attended

  • Central Washington University

Job Titles Held:

  • Community Support Specialist
  • Cashier
  • Line Cook
  • Shift Manager

Degrees

  • Bachelor of Arts in History

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