Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Customer Service specialist with more than six years’ experience in customer service & youth leadership. Proven track record of prioritizing and meeting deadlines, managing and executing marketing initiatives, as well as being a liaison for an organization and its stakeholders. I am a driven, hardworking, hands on individual looking for a change in career path.

Skills
  • Microsoft Office Suite
  • Adobe Publisher
  • Photoshop
  • Customer Service
  • Photography
  • Schedule Management
  • Company Liaison
  • Delivery Service
  • Inventory Management
  • Youth Leadership
  • Adobe, Photography
  • Photoshop, Presenting
  • BA, Problem-solving skills
  • Basic, Rapport
  • Coach, Recruiting
  • Interpersonal, Safety
  • Client, Sales
  • Customer satisfaction, Phone
  • Customer Service, Transportation
  • Database
  • Delivery
  • Directing
  • Documentation
  • E-mail
  • Forms
  • Functional
  • Inventory Management
  • Inventory
  • Team lead
  • Leadership
  • Managing
  • Marketing plans
  • Marketing
  • Meetings
  • Mental health
  • Microsoft Office Suite
  • Publisher
  • Monitors
  • Multi-media
  • Natural
  • Time management
Experience
Community Support Individual, 07/2018 to 03/2020
National Automotive ExpertsLake Forest, CA,
  • Conducted needs assessments and referred clients to financial, medical, social and community assistance and services.
  • Supervised community outings, enabling clients to achieve maximum personal independence.
  • Supported individuals with facility-based planned activities in home and community settings.
  • Provided individuals and families with information and resources to connect with available programs.
  • Collaborated with counselors and parents to report youth behavior and progress.
  • Conducted outreach, advocacy and rehabilitative services for regular cases and crisis intervention.
  • Created and reviewed reports to determine effectiveness of counseling program and make improvements.
  • Partnered with teachers to outline therapy goals and monitor progress against objectives, including active participation in CSE meetings.
  • Liaised with family members to discuss progress and develop ongoing plans for counseling goals.
  • Responded to crisis situations when severe mental health and behavioral issues arose.
  • Referred clients to other programs and community agencies to enhance treatment processes.
  • Co-facilitated weekly support groups and provided individual counseling to eight middle and high school students with adjustment issues.
  • Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills.
Customer Service Specialist, 07/2018 to 07/2019
Sherwin Williams Commercial Paint StoreCity, STATE,
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Shared detailed information regarding Sherwin product options to help customers make decisions.
  • Educated customers on special pricing opportunities and company offerings.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Documented conversations with customers to track requests, problems and solutions.
  • Consulted with customers regarding painting needs, addressing technical concerns.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Answered 20+ inbound calls per day and directed to designated individuals or departments.
  • Leveraged equipment and machinery to match and mix paint while visually distinguishing slight color variations.
  • Operated POS system, inputted sales orders and tracked delivery or pick-up processes to expedite purchases.
  • Managed customer telephone inquiries by giving accurate product information and product selection advice.
  • Demonstrated knowledge of paint types, faux and decorative finishes, painting tools and adhesives, solvents and caulk to offer customized recommendations for customer projects.
  • Mixed and matched paints according to customer specifications.
Lead Residential Advisor, 01/2013 to 07/2018
CHRIS 180City, STATE,
  • Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
  • Collaborated with counselors and parents to report youth behavior and progress.
  • Facilitated ongoing case management services to support successful outcomes and meet stabilization goals.
  • Created and reviewed reports to determine effectiveness of counseling program and make improvements.
  • Documented all patient information including service plans, treatment reports and progress notes.
  • Liaised with family members to discuss progress and develop ongoing plans for counseling goals.
  • Responded to crisis situations when severe mental health and behavioral issues arose.
  • Referred clients to other programs and community agencies to enhance treatment processes.
  • Provided cognitive-based therapy to assist with challenge and crisis resolution.
  • Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills.
  • Executed appropriate risk-assessment and mitigation strategies.
  • Monitored behavior in individual and group sessions and intervened when necessary.
  • Performed counseling interventions to address issues through conflict resolution and situational adjustment to depression, anxiety, and physical or substance abuse.
Education and Training
Bachelors of Business Administration: Marketing, Expected in 2019
Oglethorpe University - Atlanta, GA,
GPA:

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Resume Overview

School Attended

  • Oglethorpe University

Job Titles Held:

  • Community Support Individual
  • Customer Service Specialist
  • Lead Residential Advisor

Degrees

  • Bachelors of Business Administration

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