Customer Service specialist with more than six years’ experience in customer service & youth leadership. Proven track record of prioritizing and meeting deadlines, managing and executing marketing initiatives, as well as being a liaison for an organization and its stakeholders. I am a driven, hardworking, hands on individual looking for a change in career path.
Skills
Microsoft Office Suite
Adobe Publisher
Photoshop
Customer Service
Photography
Schedule Management
Company Liaison
Delivery Service
Inventory Management
Youth Leadership
Adobe, Photography
Photoshop, Presenting
BA, Problem-solving skills
Basic, Rapport
Coach, Recruiting
Interpersonal, Safety
Client, Sales
Customer satisfaction, Phone
Customer Service, Transportation
Database
Delivery
Directing
Documentation
E-mail
Forms
Functional
Inventory Management
Inventory
Team lead
Leadership
Managing
Marketing plans
Marketing
Meetings
Mental health
Microsoft Office Suite
Publisher
Monitors
Multi-media
Natural
Time management
Experience
Community Support Individual, 07/2018 to 03/2020 National Automotive Experts – Lake Forest, CA,
Conducted needs assessments and referred clients to financial, medical, social and community assistance and services.
Supervised community outings, enabling clients to achieve maximum personal independence.
Supported individuals with facility-based planned activities in home and community settings.
Provided individuals and families with information and resources to connect with available programs.
Collaborated with counselors and parents to report youth behavior and progress.
Conducted outreach, advocacy and rehabilitative services for regular cases and crisis intervention.
Created and reviewed reports to determine effectiveness of counseling program and make improvements.
Partnered with teachers to outline therapy goals and monitor progress against objectives, including active participation in CSE meetings.
Liaised with family members to discuss progress and develop ongoing plans for counseling goals.
Responded to crisis situations when severe mental health and behavioral issues arose.
Referred clients to other programs and community agencies to enhance treatment processes.
Co-facilitated weekly support groups and provided individual counseling to eight middle and high school students with adjustment issues.
Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills.
Customer Service Specialist, 07/2018 to 07/2019 Sherwin Williams Commercial Paint Store – City, STATE,
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Shared detailed information regarding Sherwin product options to help customers make decisions.
Educated customers on special pricing opportunities and company offerings.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Documented conversations with customers to track requests, problems and solutions.
Consulted with customers regarding painting needs, addressing technical concerns.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Delivered service and support to each customer, paving way for future business opportunities.
Answered 20+ inbound calls per day and directed to designated individuals or departments.
Leveraged equipment and machinery to match and mix paint while visually distinguishing slight color variations.
Operated POS system, inputted sales orders and tracked delivery or pick-up processes to expedite purchases.
Managed customer telephone inquiries by giving accurate product information and product selection advice.
Demonstrated knowledge of paint types, faux and decorative finishes, painting tools and adhesives, solvents and caulk to offer customized recommendations for customer projects.
Mixed and matched paints according to customer specifications.
Lead Residential Advisor, 01/2013 to 07/2018 CHRIS 180 – City, STATE,
Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
Collaborated with counselors and parents to report youth behavior and progress.
Facilitated ongoing case management services to support successful outcomes and meet stabilization goals.
Created and reviewed reports to determine effectiveness of counseling program and make improvements.
Documented all patient information including service plans, treatment reports and progress notes.
Liaised with family members to discuss progress and develop ongoing plans for counseling goals.
Responded to crisis situations when severe mental health and behavioral issues arose.
Referred clients to other programs and community agencies to enhance treatment processes.
Provided cognitive-based therapy to assist with challenge and crisis resolution.
Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills.
Executed appropriate risk-assessment and mitigation strategies.
Monitored behavior in individual and group sessions and intervened when necessary.
Performed counseling interventions to address issues through conflict resolution and situational adjustment to depression, anxiety, and physical or substance abuse.
Education and Training
Bachelors of Business Administration: Marketing, Expected in 2019 Oglethorpe University - Atlanta, GA, GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
