Community Living Support Worker resume example with 14+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
Experienced community living support and customer service representative with over 11 years of experience in special education and over 5 years in customer service. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements.
Personable Paraprofessional Educator focused on comprehensive, life-based approaches to education. Energetic problem solver, skill-builder and conflict resolver.
Skills
Group and individual instruction
Special education
IEP adherence
Behavior modification
Student learning support
IEP familiarity
Tutoring and coaching
Work History
Community Living Support Worker, 07/2018 - 08/2019 East Baton Rouge Parish School Board – Baton Rouge, LA,
Worked with individual students to provide personalized educational, behavioral and emotional support.
Met with team of professionals from different disciplines to implement acomprehensive action plan.
Alerted instructor to student behavior or issues that needed to be addressed.
Implemented lessons initiated by teacher or related services personnel.
Communicated with students, teachers, staff and parents to main effective relationships for student and program growth.
Maintained positive attitude and affirmatively communicated with each student.
Worked with autism student in home using tailored behavioral plan.
Spoke with parents about student needs to garner additional support.
Accompanied students to restroom, on field trips, to cafeteria and to playground.
Played essential role in delivering individualized services and supporting instruction.
Kept learning environments focused, inclusive and supportive at all times.
Delivered individual services and instruction support to students and coworkers.
Built and maintained effective communication and relationships with students, teachers, support staff and parents.
Maintained student safety in classroom and outside environments.
Conducted analysis to address behavior which led to better behavior.
Paraprofessional, 08/2009 - 10/2018 Schneider Electric – Athens, TX,
Supported student learning objectives through personalized and small group assistance to support classroom instruction.
Instructed small groups of students in basic concepts such as alphabet, shapes and color recognition.
Oversaw groups of up to 10 students at school and off-site locations, maintaining optimal safety and security.
Prepared instruction materials, including making copies, constructing bulletin boards and setting up work areas.
Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
Provided diverse assistance to teachers, including clerical support, classroom management and document coordination.
Organized classroom materials to help teachers prepare for daily instruction and activities.
Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
Assessed student assignments to check quality and completeness and assign grades.
Assigned grades for coursework and tests using answer key, recorded results and informed teacher of performance.
Observed individual behaviors and suspect actions, and reported issues to supervisory staff.
Oversaw students in classroom, halls and bathrooms to monitor, enforce rules and support lead teacher.
Handed out classroom materials, like pencils,paper and maniputives.
Supported 4 classroom teachers in implementing developmentally-appropriate curriculum for group o f30 students.
Prepared instructional materials for group and one-on-one use.
Worked with individual students to provide personalized educational, behavioral and emotional support.
Documented student behaviors, interventions and results to assist lead teacher.
Planned and led activities to develop students' physical, emotional and social growth.
Graded tests and papers and recorded grades for teaching staff.
Monitored 5 students on field trips by overseeing various tasks, including roll call, behavior and activities to keep youths safe in public settings.
Created, prepared and executed plans for activities and lessons daily.
Set up visual aids, equipment and classroom displays to support mentor teacher's lesson delivery.
Met with team of professionals from different disciplines to implement comprehensive action plan.
Organized activities to promote students' social, physical and emotional development.
Maintained safety and security of all youth under care.
Implemented curriculum with life-based approach.
Assisted classroom teacher in supervising snack time and indoor and outdoor play.
Facilitated group sessions and provided one-on-one support.
Maintained student safety in classroom and outside environments.
Tailored lesson plans for students with emotional and cognitive disabilities.
Customer Service Representative, 05/2007 - 08/2009 Howley Bread Group – Harrisonburg, VA,
Offered advice and assistance to customers, paying attention to special needs or wants.
Answered customer telephone calls promptly to avoid on-hold wait times.
Responded to customer requests for products, services and company information.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Provided primary customer support to internal and external customers in fast-paced environment.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
Manager, 05/2003 - 07/2005 Cash Express – City, STATE,
Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflow to meet any daily demand.
Maintained current knowledge of all facets of operations.
Communicated best practices among on-site and external personnel to align efforts and goals.
Demonstrated new products, procedures and techniques to employees.
Established and maintained positive work environment to enhance retention and productivity.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Cross-trained existing employees in order to maximize team performance.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices.
Education
: Applied Behavior Analysis, Expected in 2023 - Ball State University - Muncie, IN GPA:
GED: , Expected in 05/1988 - M.C. Napier High School - Hazard, KY, GPA:
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