Community Living Support Worker resume example with 14+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Experienced community living support and customer service representative with over 11 years of experience in special education and over 5 years in customer service. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements.

Personable Paraprofessional Educator focused on comprehensive, life-based approaches to education. Energetic problem solver, skill-builder and conflict resolver.

  • Group and individual instruction
  • Special education
  • IEP adherence
  • Behavior modification
  • Student learning support
  • IEP familiarity
  • Tutoring and coaching
Work History
Community Living Support Worker, 07/2018 - 08/2019
East Baton Rouge Parish School Board Baton Rouge, LA,

Worked with individual students to provide personalized educational, behavioral and emotional support.

  • Met with team of professionals from different disciplines to implement acomprehensive action plan.
  • Alerted instructor to student behavior or issues that needed to be addressed.
  • Implemented lessons initiated by teacher or related services personnel.
  • Communicated with students, teachers, staff and parents to main effective relationships for student and program growth.
  • Maintained positive attitude and affirmatively communicated with each student.
  • Worked with autism student in home using tailored behavioral plan.
  • Spoke with parents about student needs to garner additional support.
  • Accompanied students to restroom, on field trips, to cafeteria and to playground.
  • Played essential role in delivering individualized services and supporting instruction.
  • Kept learning environments focused, inclusive and supportive at all times.
  • Delivered individual services and instruction support to students and coworkers.
  • Built and maintained effective communication and relationships with students, teachers, support staff and parents.
  • Maintained student safety in classroom and outside environments.
  • Conducted analysis to address behavior which led to better behavior.
Paraprofessional, 08/2009 - 10/2018
Schneider Electric Athens, TX,
  • Supported student learning objectives through personalized and small group assistance to support classroom instruction.
  • Instructed small groups of students in basic concepts such as alphabet, shapes and color recognition.
  • Oversaw groups of up to 10 students at school and off-site locations, maintaining optimal safety and security.
  • Prepared instruction materials, including making copies, constructing bulletin boards and setting up work areas.
  • Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
  • Provided diverse assistance to teachers, including clerical support, classroom management and document coordination.
  • Organized classroom materials to help teachers prepare for daily instruction and activities.
  • Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
  • Assessed student assignments to check quality and completeness and assign grades.
  • Assigned grades for coursework and tests using answer key, recorded results and informed teacher of performance.
  • Observed individual behaviors and suspect actions, and reported issues to supervisory staff.
  • Oversaw students in classroom, halls and bathrooms to monitor, enforce rules and support lead teacher.
  • Handed out classroom materials, like pencils,paper and maniputives.
  • Supported 4 classroom teachers in implementing developmentally-appropriate curriculum for group o f30 students.
  • Prepared instructional materials for group and one-on-one use.
  • Worked with individual students to provide personalized educational, behavioral and emotional support.
  • Documented student behaviors, interventions and results to assist lead teacher.
  • Planned and led activities to develop students' physical, emotional and social growth.
  • Graded tests and papers and recorded grades for teaching staff.
  • Monitored 5 students on field trips by overseeing various tasks, including roll call, behavior and activities to keep youths safe in public settings.
  • Created, prepared and executed plans for activities and lessons daily.
  • Set up visual aids, equipment and classroom displays to support mentor teacher's lesson delivery.
  • Met with team of professionals from different disciplines to implement comprehensive action plan.
  • Organized activities to promote students' social, physical and emotional development.
  • Maintained safety and security of all youth under care.
  • Implemented curriculum with life-based approach.
  • Assisted classroom teacher in supervising snack time and indoor and outdoor play.
  • Facilitated group sessions and provided one-on-one support.
  • Maintained student safety in classroom and outside environments.
  • Tailored lesson plans for students with emotional and cognitive disabilities.
Customer Service Representative, 05/2007 - 08/2009
Howley Bread Group Harrisonburg, VA,
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services and company information.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
Manager, 05/2003 - 07/2005
Cash Express City, STATE,
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflow to meet any daily demand.
  • Maintained current knowledge of all facets of operations.
  • Communicated best practices among on-site and external personnel to align efforts and goals.
  • Demonstrated new products, procedures and techniques to employees.
  • Established and maintained positive work environment to enhance retention and productivity.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Cross-trained existing employees in order to maximize team performance.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices.
: Applied Behavior Analysis, Expected in 2023
Ball State University - Muncie, IN
GED: , Expected in 05/1988
M.C. Napier High School - Hazard, KY,

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Resume Overview

School Attended

  • Ball State University
  • M.C. Napier High School

Job Titles Held:

  • Community Living Support Worker
  • Paraprofessional
  • Customer Service Representative
  • Manager


  • Some College (No Degree)
  • GED

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