Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Knowledgeable Dispatcher with 2 years of experience. Checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.

Attentive estimator offering 2 years of experience in working with clients and teammates to create and manage project estimates. Talented in understanding client requirements and expectations to prepare bid proposals accordingly. Focused on maintaining project costs by comparing estimates with project actuals and discussing with decision-makers to devise ways to save money.

  • Issue and conflict resolution
  • Schedule coordination
  • Delivery procedures
  • Monitoring field personnel
  • Adjusting routes
  • Customer needs assessment
  • Quick learner
  • Picking and processing
  • Area management
  • Roofing material knowledge
  • Thermoplastic polyolefin (TPO) roofing
  • Single-ply roofing
  • Project management software
  • Cost estimation
  • Inventory tracking
  • Fluent in Ukrainian
  • EPDM roofing systems
11/2019 to Current Commercial Roofing Estimator Nations Roof | Lowell, MA,
  • Produced time and cost estimates for change orders.
  • Maintained job site records, daily reports, delay requests and weather reports.
  • Planned, organized and oversaw daily activities of multiple production crews.
  • Formulated proposals and processed work orders by analyzing and calculating field measurements, survey plans and plot plans.
  • Utilized Buildertrend and material rate sheet to estimate commercial flat roof projects.
  • Analyzed blueprints and other documentation to prepare time, cost and labor estimates.
  • Collected data and information from vendors, sub-contractors and teammates to determine exact costs for all aspects of each project.
  • Developed bid proposals with itemized costs for clients to review and approve before beginning work on commercial and some residential projects .
  • Developed and updated cost estimates by documenting relevant information into jobs in internal database.
  • Collected historical cost data to estimate costs for current or future products.
  • Scheduled crews and coordinated installation procedures.
  • Obtained bids from vendors and subcontractors to make cost-effective selections.
02/2017 to 11/2019 Truck Dispatcher Penn State University | University Park, PA,
  • Maintained current knowledge of all personnel in field and all completed deliveries or delays
  • Alerted drivers and brokers of road and weather hazards in real time to accomplish every day without driver accidents
  • Accurately and efficiently responded to over 50 daily requests
  • Quickly determined locations and needs of 10 hourly callers to accurately send drivers or brokers for assistance
  • Supervised driver dispatching, route planning and vehicle tracking for over 30 drivers
  • Inputted information from customer calls and onsite service visits into the company's system using Omnitrac Sylectus or email
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
  • Completed all company insurance renewals including property, Workers' Compensation, general liability, cargo, aviation and K & R documents
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
  • Reviewed 10 routes and daily traffic and weather conditions and adjusted plans to meet daily requirements
  • Drove industrial vehicles and equipment to transport goods and materials, load and unload designated trailers and route trucks.
  • Noted and recorded receipt of materials on drivers' paperwork.
08/2014 to 02/2017 Fast Food Worker Dairy Queen | City, STATE,
  • Answered customer questions regarding food preparation, responding to concerns regarding potential allergens
  • Recorded customer orders and communicated clearly to confirm each order
  • Carefully maintained proper sanitation, health and safety standards in all work areas by applying industry best practices and company requirements
  • Frequently washed and sanitized hands, food areas and food preparation tools, adhering to safe food handling practices
  • Completed opening, closing and shift change tasks to promote store efficiency
  • Completed side work tasks, including restocking condiments and cleaning refrigerators
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service
  • Monitored and counted food stock and supplies to reorder on time
  • Packaged menu items into bags or trays and placed drink orders into carriers for easy transport
  • Safely prepared, assembled and presented food to satisfy customers and fill orders
  • Organized food items on serving trays and in carry-out packages to deliver complete orders to customers
  • Accepted payments and made change to process transactions
  • Quickly unloaded product shipments and stocked freezers, reporting shipping issues to managers for immediate remediation
  • Communicated clearly and positively with co-workers and management
  • Took customers' orders by recording requested menu items, substitutions and add-ons
  • Accurately measured ingredients required for specific food items to reduce waste
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency
  • Effectively worked with teammates and openly invited coaching from management team
  • Assisted management with monthly inventory control and weekly stock ordering
  • Correctly received orders, processed payments and responded appropriately to guest concerns
  • Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles with caution and according to manufacturer directions
  • Quickly and efficiently processed payments and made accurate change
  • Cooked and prepared ice cream and burgers food items by chopping, dicing and grilling ingredients
  • Managed day-to-day operations, including supervision and assignment delegation for 7-member team
  • Trained and mentored new employees to maximize team performance and achieve daily performance objectives
  • Gave input on how to improve training and employee productivity
Education and Training
Expected in | Columbus State Community College, Columbus, OH GPA:

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School Attended

  • Columbus State Community College

Job Titles Held:

  • Commercial Roofing Estimator
  • Truck Dispatcher
  • Fast Food Worker


  • Some College (No Degree)

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