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collections loss mitigation specialist resume example with 8+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Seasoned Loss Mitigation Specialist bringing 22 years' experience in the field. Desiring to offer expertise in customer relations and administration to challenging, growth-oriented position. Hardworking financial professional well-versed in collections and credit reporting procedures. Able to work with defaulting customers to work through resolutions. Successful at working with mortgage holders and banks to coordinate optimal plans. Attentive and dependable with solid understanding of both the real estate and financial industry laws and regulations. Experienced with working out alternatives such as short sales to prevent foreclosures and customer bankruptcies. Highly organized and methodical with strong attention to detail. Knowledgeable about reaching out to borrowers at risk of foreclosure to discuss options. Skilled communicator able to develop and deepen productive relationships. Capable of supporting customers and helping select best-fit options. Background includes conducting in-depth assessments of injection well fields as well as ongoing monitoring of plant operations and corrosion risks. Skilled in developing and executing project plans to smoothly achieve requirements and keep plant operations online. Knowledgeable plant management professional highly experienced with geothermal production and oversight. Motivational and hands-on leader with decisive style and excellent understanding of best practices, timeline requirements and budget limitations. Able to leading preventive and predictive maintenance programs and conduct timely repairs. Effective at communicating policies, procedures and daily needs to employees. Well-versed in bringing less productive employees up to peer levels with excellent training and mentoring abilities.

Skills
  • Fiserv/Sagent expertise
  • Disputing credit histories
  • Coordinating records
  • Foreclosures experience
  • Mortgage processes knowledge
  • Budget administration
  • Preventive maintenance
  • Process improvement
  • First Aid/CPR
  • Organization
  • Supervision
  • Team building
  • Problem resolution
  • Planning and coordination
  • Project organization
  • MS Office
  • Administrative support
  • Team management
  • Customer service
  • AS400/MSP
  • Share point
  • LPS System
  • Aspect
  • PureCloud
  • Microsoft Teams
  • VLS
  • VenderScape
  • Early Resolutions(ER)
  • Lender Live
  • Lexis-Nexis
  • Ivault
  • Icat
  • Shortsale Tracker
  • Avaya
  • Salesforce
  • ADP
  • Equator5.0
  • DIL 6X
  • Homesaver
  • Homebase
  • Looking Glass
  • LPS/ Black Knight
Experience
Collections /Loss Mitigation Specialist, 05/2020 - Current
Computershare Inc Shelton, CT,
  • Verified income of borrower and gathered credit information.
  • Analyzed financial data such as monthly bills and income to ascertain clients' home loan qualification.
  • Managed portfolio to control overall mix of accounts and exposures.
  • Helped customers and real estate agents complete short sales.
  • Served as liaison between customers and investors and collaborated with both parties to obtain optimal loss mitigation options .
  • Provided information about different property liquidation options.
  • Contacted borrowers to assess reasons for default, individual intents and options for resolving issues.
  • Determined feasibility of foreclosure by reviewing property assessments.
  • Analyzed risk of loss related to catastrophe, possible loss or severity.
  • Worked with customers to put together plans focused on retaining property ownership.
  • Analyzed variables, including type and amount of coverage, loss control and credit reports.
  • Put together and sent out reinstatement and payoff quotes.
  • Trained new employees while myself was a new employee.
  • Assisted other departments as well as collection department in training including training manual and job aids .
  • Assisted in active Bankruptcy accounts.
SPOC (Single Point of Contact), 08/2013 - 05/2019
Caliber Home Loans Inc. City, STATE,
  • Developed new business and retained existing accounts.
  • Verified income of borrower and gathered credit information.
  • Managed portfolio to control overall mix of accounts and exposures.
  • Determined level of acceptable risk by reviewing applications for coverage and loss control reports.
  • Helped clients and attorneys complete short sales.
  • Identified profitable opportunities based upon individual account criteria and underwriting standards
  • Served as liaison between borrowers and lenders and collaborated with both parties to obtain optimal loans for home purchases.
  • Presented and processed client loan documents and verified comprehension of essential language.
  • Provided information about different property liquidation options.
  • Contacted borrowers to assess reasons for default, individual intents and options for resolving issues.
  • Determined feasibility of foreclosure by reviewing property assessments.
  • Analyzed risk of loss related to catastrophe, possible loss or severity.
  • Worked with customers to put together plans focused on retaining property ownership.
  • Analyzed variables, including type and amount of coverage, loss control and credit reports.
  • Conducted comprehensive analysis and evaluated risk to control underwriting loss.
  • Put together and sent out reinstatement and payoff quotes.
  • Trained the entire SPOC department on ER (Early Resolution) to work in conjunction with FiServe/Sagent
  • Acted as team lead in performing quality checks that resulted in a less than 1% error before reaching next quality check team , aiding in foreclosure documents delivered to attorney more efficiently: ensuring all fees requested by attorneys were regulated.
  • Explained the customer's Escrow account to them in detail, showing if and when an shortage would occur and why as well as how to prevent such shortage as well as assisted in any Escrow shortage spread if needed .
Loss Mitigation Specialist, 01/2012 - 05/2013
Homeward Residential / Ocwen City, STATE,
  • Helped clients and attorneys complete short sales.
  • Verified income of borrower and gathered credit information.
  • Determined feasibility of foreclosure by reviewing property assessments.
  • Worked with customers to put together plans focused on retaining property ownership.
  • Served as liaison between borrowers and lenders and collaborated with both parties to obtain optimal loans for home purchases.
  • Contacted borrowers to assess reasons for default, individual intents and options for resolving issues.
  • Managed portfolio to control overall mix of accounts and exposures.
  • Conducted comprehensive analysis and evaluated risk to control underwriting loss.
  • Presented and processed client loan documents and verified comprehension of essential language.
  • Analyzed risk of loss related to catastrophe, possible loss or severity.
  • Analyzed variables, including type and amount of coverage, loss control and credit reports.
  • Provided information about different property liquidation options.
  • Determined level of acceptable risk by reviewing applications for coverage and loss control reports.
  • Put together and sent out reinstatement and payoff quotes.
Education and Training
: Certificate Medical Assistant , Expected in
-
Sanford Brown Institute - Dallas, TX
GPA:
Status -
  • Completed coursework in Medical Assistant , Phlebotomy and Triage care.
  • Ranked in Top 5% of class
  • Dean's List Honoree the entire time i was there.
  • 4.0 GPA
  • Honor Roll the entire time i was there .

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Resume Overview

School Attended

  • Sanford Brown Institute

Job Titles Held:

  • Collections /Loss Mitigation Specialist
  • SPOC (Single Point of Contact)
  • Loss Mitigation Specialist

Degrees

  • Some College (No Degree)

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