(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Versatile with 5-axis and EDM drilling which operates a wide range of machines quickly and accurately. Performance-driven and skilled in bonding and finishing pieces. Maintains highest level of safety and cleanliness in and around production and assembly areas.

  • Work area oversight
  • Issue reporting
  • Loading materials
  • Monitoring gauges
  • Customized tools
  • Sketches and materials interpretation
  • Setting up machines
  • Hand and power tools
  • Quality controls
  • Organizing supplies
  • Safety compliance
  • Preventive maintenance
  • Quality Assurance
  • Executing numerical control programs
  • Calibrations
Education and Training
Trenton High School Trenton, MI Expected in 05/2003 High School Diploma : - GPA :
  • LEAN, Moeller Aerospace - 2018
  • Certified 5-axis machine operator, Moeller Aerospace - 2018
  • EMD Training - 2018
Vt Hackney, Inc - CNC Machine Operator
Independence, KS, 04/2019 - 04/2020
  • Kept parts within close tolerances of design standards to maintain optimal quality.
  • Monitored and adjusted processes or equipment to improve quality and productivity.
  • Worked from layout and work order, created programs and set up machines to produce required parts.
  • Provided expert coaching and training for new team members.
  • Performed routine maintenance on machines and monitored usage to reduce parts breakdown.
  • Fabricated various parts using multiple machines at once.
  • Changed out aging tools, fixtures and offsets.
  • Loaded and unloaded machines to prevent expensive equipment issues.
  • Observed company's strict safety rules during each shift to avoid job-related injuries.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Integrated Electrical Services, Inc. - Cable Installation Technician
Knoxville, TN, 02/2014 - 11/2017
  • Performed troubleshooting by inspecting equipment and measuring signals to identify issues.
  • Completed upgrades, downgrades and wiring for businesses as well as single and multi-family residences.
  • Promoted additional services and products to increase sales.
  • Installed outlets, drops, converters, modems and digital terminals.
  • Communicated service installation orders and escalations to improve CRM and QA effectiveness.
  • Stored, maintained and conducted inventory of storeroom-accessible hardware and vehicle stock.
  • Offered education and resources to streamline customer product adoption and use.
  • Enhanced customer satisfaction ratings by efficiently resolving technical, on-site and account issues.
  • Installed, upgraded and provided troubleshooting services for physical cable TV, internet, telephone and alarm system equipment.
  • Taught customers basic use of equipment based on service package and answered questions.
  • Repaired equipment to support continual service.
  • Trained customers on equipment use, setup procedures and troubleshooting strategies.
  • Used all tools, equipment and vehicles in safe and efficient manner to avoid injuries and mishaps.
  • Completed tests on system components using volt-OHM meters, spectrum analyzers and other useful tools.
  • Troubleshot and diagnosed systems using speed, ping and related tests.
  • Handled all installation tasks, including mounting equipment, concealing wires within walls and programming remotes.
  • Upheld strict safety standards when using ladders, tools, electrical devices and other equipment to protect team members, customers and structures from harm.
  • Utilized hand and power tools and measuring and testing instruments such as resistance meters and oscilloscopes to locate circuit and component faults.
  • Managed service records and reports, completing paperwork regarding work order status and customer satisfaction to maintain performance effectiveness.
  • Oversaw and modified service operations to meet established parameters and guidelines.
Img College - Director of Broadcasting
University Park, FL, 04/2007 - 10/2012
  • Checked equipment to verify compliance with FCC regulations.
  • Performed root cause analysis across diverse set of technologies.
  • Optimized event detection activities.
  • Maintained inventory of broadcast equipment.
  • Troubleshot and resolved customer issues.
  • Partnered with engineers to test and integrate new systems.
  • Leveraged industry best practices, tools, and process to optimize customer experience.
  • Mentored junior technicians in equipment operations.
  • Installed, calibrated and maintained diverse broadcast equipment to operate on RF channels 2-6.
  • Previewed scheduled programs to verify signal functionality and transmission readiness.
  • Completed emergency equipment repairs to maintain broadcast functionality.
  • Conferred with station personnel to enhance audio and video levels during programs.
  • Set up and optimized equipment to maintain signal strength, clarity and reliability during broadcasts.
  • Improved profit margins by streamlining operations and workflow.
  • Created agendas and communication materials for team meetings.
  • Provided IT and software trouble-shooting support to rest of the organization.
Kuehne & Nagel Logistics, Inc. - IT Support Specialist
El Paso, TX, 12/2004 - 05/2012
  • Developed self-help tools, user assistance documents and training initiatives to execute overall business technology plans.
  • Monitored IT use to maintain compliance with established processes, policies and guidelines.
  • Conducted hands-on technology training programs to assist use of newly implemented hardware and software.
  • Set up new desktop systems and configured laptops for incoming employees, loading required software and server permissions.
  • Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
  • Tackled troubleshooting and problem resolution to support end-user technical issues.
  • Reviewed requests for service to resolve IT difficulties, documenting and fielding tickets to improve problem resolution.
  • Supported new infrastructure planning and deployment to meet organizational expectations.
  • Developed training materials, conducted webinars and authored wikis for user training and support use.
  • Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.
  • Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
  • Configured new employee work stations, including all hardware, software and peripheral devices.
  • Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
  • Assisted online users via live chat, web conference and phone to resolve issues related to software and system use and access.
  • Reviewed current hardware and software configurations and recommended modifications to increase system speed.
  • Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
  • Directed account management and customer training on company technical software and tools for new accounts and new users.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Assisted customers with various types of technical issues via email, live chat and telephone.
  • Managed user profiles, security access and shared file structures.

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Resume Overview

School Attended

  • Trenton High School

Job Titles Held:

  • CNC Machine Operator
  • Cable Installation Technician
  • Director of Broadcasting
  • IT Support Specialist


  • High School Diploma

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