Child Youth Program Assistant Resume Example
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CHILD YOUTH PROGRAM ASSISTANT
Summary
Authorized to work in the US for any employer. Well-qualified administrative professional with remarkable typing skills, data entry expertise and goal-oriented mentality. Proficient in updating daily logs, customer service and managing records. Focused on maximizing service, accuracy and efficiency. Comfortable working with little oversight.
Skills
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Experience
Asrc Federal Holding Company | West Chester , OHChild Youth Program Assistant09/2019 - 12/2020
- Taught a class of 15 plus students.
- Prepared the children for entry to Kindergarten.
- Implemented fun and educational activities appealing to large number of children and maintained high level of participation.
- Administered recreation programs to keep activities running smoothly to serve 10+ youth.
- Coordinated facilities preparation, break-down and cleaning for each event and activity.
- Offered key emotional support to special needs youth.
- Provided comprehensive assistance in multi-disciplinary environment.
- Used calm, positive and encouraging approach with all youth.
- Directed activities to promote growth in mental, emotional and educational areas.
- Observed safety protocols to minimize accidents and spread of disease.
Cision | Los Angeles , CAGeneral Clerk II10/2020 - 12/2020
- Wrote, recorded and proofread business communications, documents and data.
- Generated regular reports such as monthly reports, personnel accountability, and promotions.
- Copied, scanned and filed documents to maintain office records.
- Responded to requests by preparing and sending files and documents.
- Assisted customers by answering questions and providing information about relocating, promotions, pay issues, leave,etc.
- Created, updated and maintained detailed documents and spreadsheets by creating professional charts, tables and filters.
- Filed documents according to alphanumeric system to promote ease of use and optimal team productivity.
- Supported office clerical functions using word processing and other software, email and office machines.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Pulled and organized requested documentation.
- Followed all confidentiality rules to preserve data quality and reduce chance for information compromise.
- Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
- Reorganized and digitized over 600 personnel files, streamlining overall office organization for enhanced productivity.
U.S. Army | City , STATEHuman Resources Specialist10/2016 - 10/2018
- Created agendas and communication materials for team meetings.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Developed and maintained unit's daily personnel accountability report for 600+ soldiers.
- Logged and filed classified documents within SCIF.
- Trained extensively on personnel actions, perstats (accountability spreadsheet), in-processing/out-processing to achieve soldier readiness and advance in both rank and skill level.
- Monitored and authorized access to restricted areas by employees and visitors to guard against theft and incursion.
- Maximized data collection accuracy scores, recorded, stored and analyzed security information with zero discrepancies.
- Strengthened operational efficiencies, developing organization systems for records and reports.
- Provided fast and accurate emergency response to injured teammates, providing first aid and Buddy Care.
- Resolved average of 50 inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
- Recommended improvements to products and services to mitigate complaints.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Documented conversations with customers to track requests, problems and solutions.
- Provided outstanding customer service to new and long-standing customers by attending closely to concerns and developing solutions.
Education and Training
Wayland Baptist University | CityMaster of Arts in Organizational LeadershipExpected in 12/2021
- 3.5 GPA
University Of Maryland-University College | City, StateBachelor's in Human Resources, Business Management2020
- Minor in Business Administration
- 3.1 GPA
Certificate in Human Resources Management
Additional Information
- Awards , Certificate Of Achievement October 2017 Graduated top of my class from HR course. Army Achievement Medal September 2018
- Additional Information , Have a current “Secret Clearance”.
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Resume Overview
School Attended
- Wayland Baptist University
- University Of Maryland-University College
Job Titles Held:
- Child Youth Program Assistant
- General Clerk II
- Human Resources Specialist
Degrees
- Master of Arts in Organizational Leadership
Bachelor's in Human Resources, Business Management
Certificate in Human Resources Management
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