Authorized to work in the US for any employer. Well-qualified administrative professional with remarkable typing skills, data entry expertise and goal-oriented mentality. Proficient in updating daily logs, customer service and managing records. Focused on maximizing service, accuracy and efficiency. Comfortable working with little oversight.
Skills
Schedule and calendar management
Customer satisfaction
Quality control
Peer relationships
Administrative tasks
Verbal and writing communication
Scanning and copying
Document editing
Professional and mature
Advanced MS Office Suite knowledge
Benefits administrator
Personnel engagement
Conflict resolution tactics
Data evaluation
Compensation and payroll
Conflict resolution techniques
Deadline-oriented
Skilled multi-tasker
Research ability
Persuasive
Focused on customer satisfaction
Proper phone etiquette
Conference planning
Fast learning
Self-starter
Resourceful
Strong interpersonal skills
Experience
Child Youth Program Assistant, 08/2019 to 12/2020 Asrc Federal Holding Company – West Chester, OH,
Taught a class of 15 plus students.
Prepared the children for entry to Kindergarten.
Implemented fun and educational activities appealing to large number of children and maintained high level of participation.
Administered recreation programs to keep activities running smoothly to serve 10+ youth.
Coordinated facilities preparation, break-down and cleaning for each event and activity.
Offered key emotional support to special needs youth.
Provided comprehensive assistance in multi-disciplinary environment.
Used calm, positive and encouraging approach with all youth.
Directed activities to promote growth in mental, emotional and educational areas.
Observed safety protocols to minimize accidents and spread of disease.
General Clerk II, 09/2020 to 12/2020 Cision – Los Angeles, CA,
Wrote, recorded and proofread business communications, documents and data.
Generated regular reports such as monthly reports, personnel accountability, and promotions.
Copied, scanned and filed documents to maintain office records.
Responded to requests by preparing and sending files and documents.
Assisted customers by answering questions and providing information about relocating, promotions, pay issues, leave,etc.
Created, updated and maintained detailed documents and spreadsheets by creating professional charts, tables and filters.
Filed documents according to alphanumeric system to promote ease of use and optimal team productivity.
Supported office clerical functions using word processing and other software, email and office machines.
Delivered high-quality customer service through deep commitment to knowledge and performance.
Pulled and organized requested documentation.
Followed all confidentiality rules to preserve data quality and reduce chance for information compromise.
Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
Reorganized and digitized over 600 personnel files, streamlining overall office organization for enhanced productivity.
Human Resources Specialist, 09/2016 to 09/2018 U.S. Army – City, STATE,
Created agendas and communication materials for team meetings.
Developed and maintained unit's daily personnel accountability report for 600+ soldiers.
Logged and filed classified documents within SCIF.
Trained extensively on personnel actions, perstats (accountability spreadsheet), in-processing/out-processing to achieve soldier readiness and advance in both rank and skill level.
Monitored and authorized access to restricted areas by employees and visitors to guard against theft and incursion.
Maximized data collection accuracy scores, recorded, stored and analyzed security information with zero discrepancies.
Strengthened operational efficiencies, developing organization systems for records and reports.
Provided fast and accurate emergency response to injured teammates, providing first aid and Buddy Care.
Resolved average of 50 inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
Recommended improvements to products and services to mitigate complaints.
Answered customers' questions and addressed problems and complaints in person and via phone.
Documented conversations with customers to track requests, problems and solutions.
Provided outstanding customer service to new and long-standing customers by attending closely to concerns and developing solutions.
Education and Training
Master of Arts: Organizational Leadership, Expected in 12/2021 Wayland Baptist University - Kapolei Hawaii, GPA:
3.5 GPA
Bachelor's: Human Resources, Business Management, Expected in 2020 University Of Maryland-University College - Adelphi, Schofield Barracks, MD, HI GPA:
Minor in Business Administration
3.1 GPA
Certificate in Human Resources Management: , Expected in - , GPA:
Activities and Honors
Additional Information
Awards
, Certificate Of Achievement
October 2017
Graduated top of my class from HR course.
Army Achievement Medal
September 2018
Additional Information
, Have a current “Secret Clearance”.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
