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Child Youth Program Assistant Resume Example

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CHILD YOUTH PROGRAM ASSISTANT
Summary

Authorized to work in the US for any employer. Well-qualified administrative professional with remarkable typing skills, data entry expertise and goal-oriented mentality. Proficient in updating daily logs, customer service and managing records. Focused on maximizing service, accuracy and efficiency. Comfortable working with little oversight.

Skills
  • Schedule and calendar management
  • Customer satisfaction
  • Quality control
  • Peer relationships
  • Administrative tasks
  • Verbal and writing communication
  • Scanning and copying
  • Document editing
  • Professional and mature
  • Advanced MS Office Suite knowledge
  • Benefits administrator
  • Personnel engagement
  • Conflict resolution tactics
  • Data evaluation
  • Compensation and payroll
  • Conflict resolution techniques
  • Deadline-oriented
  • Skilled multi-tasker
  • Research ability
  • Persuasive
  • Focused on customer satisfaction
  • Proper phone etiquette
  • Conference planning
  • Fast learning
  • Self-starter
  • Resourceful
  • Strong interpersonal skills
Experience
CYSS Child Development Center | Schofield Barracks, HIChild Youth Program Assistant09/2019 - 12/2020
  • Taught a class of 15 plus students.
  • Prepared the children for entry to Kindergarten.
  • Implemented fun and educational activities appealing to large number of children and maintained high level of participation.
  • Administered recreation programs to keep activities running smoothly to serve 10+ youth.
  • Coordinated facilities preparation, break-down and cleaning for each event and activity.
  • Offered key emotional support to special needs youth.
  • Provided comprehensive assistance in multi-disciplinary environment.
  • Used calm, positive and encouraging approach with all youth.
  • Directed activities to promote growth in mental, emotional and educational areas.
  • Observed safety protocols to minimize accidents and spread of disease.
Quality Innovation, Inc | Schofield Barracks, HIGeneral Clerk II10/2020 - 12/2020
  • Wrote, recorded and proofread business communications, documents and data.
  • Generated regular reports such as monthly reports, personnel accountability, and promotions.
  • Copied, scanned and filed documents to maintain office records.
  • Responded to requests by preparing and sending files and documents.
  • Assisted customers by answering questions and providing information about relocating, promotions, pay issues, leave,etc.
  • Created, updated and maintained detailed documents and spreadsheets by creating professional charts, tables and filters.
  • Filed documents according to alphanumeric system to promote ease of use and optimal team productivity.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Delivered high-quality customer service through deep commitment to knowledge and performance.
  • Pulled and organized requested documentation.
  • Followed all confidentiality rules to preserve data quality and reduce chance for information compromise.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Reorganized and digitized over 600 personnel files, streamlining overall office organization for enhanced productivity.
U.S. Army | Fort Lewis, WAHuman Resources Specialist10/2016 - 10/2018
  • Created agendas and communication materials for team meetings.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Developed and maintained unit's daily personnel accountability report for 600+ soldiers.
  • Logged and filed classified documents within SCIF.
  • Trained extensively on personnel actions, perstats (accountability spreadsheet), in-processing/out-processing to achieve soldier readiness and advance in both rank and skill level.
  • Monitored and authorized access to restricted areas by employees and visitors to guard against theft and incursion.
  • Maximized data collection accuracy scores, recorded, stored and analyzed security information with zero discrepancies.
  • Strengthened operational efficiencies, developing organization systems for records and reports.
  • Provided fast and accurate emergency response to injured teammates, providing first aid and Buddy Care.
  • Resolved average of 50 inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
  • Recommended improvements to products and services to mitigate complaints.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Documented conversations with customers to track requests, problems and solutions.
  • Provided outstanding customer service to new and long-standing customers by attending closely to concerns and developing solutions.
Education and Training
Wayland Baptist University | Kapolei HawaiiMaster of Arts in Organizational LeadershipExpected in 12/2021
  • 3.5 GPA
University Of Maryland-University College | Adelphi, Schofield Barracks, MD, HIBachelor's in Human Resources, Business Management2020
  • Minor in Business Administration
  • 3.1 GPA
Certificate in Human Resources Management
Additional Information
  • Awards , Certificate Of Achievement October 2017 Graduated top of my class from HR course. Army Achievement Medal September 2018
  • Additional Information , Have a current “Secret Clearance”.
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Resume Overview

Companies Worked For:

  • CYSS Child Development Center
  • Quality Innovation, Inc
  • U.S. Army

School Attended

  • Wayland Baptist University
  • University Of Maryland-University College

Job Titles Held:

  • Child Youth Program Assistant
  • General Clerk II
  • Human Resources Specialist

Degrees

  • Master of Arts in Organizational Leadership
    Bachelor's in Human Resources, Business Management
    Certificate in Human Resources Management

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