Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Adaptable professional with 24 years of experience and a proven knowledge of confidential correspondence, data entry, and staff training and development. Aiming to leverage my skills to successfully fill the Administrator role at your company. Highly qualified and established Executive Director providing public service for the childcare sector in the state of North Carolina. Experienced at effectively training employees to apply policies and procedures to daily work tasks for the enhancement of the organization. Influential asset of the organization by providing team building skills, professional development, coaching and mentoring to staff. Passionate leader, who pursues the opportunity to apply various strategies, tactics and communication skills to strengthen the organization. Experienced Executive Director offering expertise in business planning and program management. Ready to leverage 24 years of experience to increase strategic outreach, boost membership and increase contribution base. Community Service Specialist successful at offering community support services to adults and children with developmental and intellectual disabilities.

  • Business Level Speaking
  • Database Management
  • Microsoft Office
  • Business Knowledge
  • Accounting, Policies
  • Advertising, Develop policies
  • Allergies, Presentations
  • Change bed linens, Press releases
  • Make beds, Progress
  • Blood pressure, Promotion
  • Budgets, Public relations
  • Budget, Speaking
  • Catheterizations, Publications
  • Content, Publicity
  • Counseling, Reporting
  • CPR, Resuscitation
  • Client, Safety
  • Clients, Soap
  • Database Management, Speeches
  • Direction, Staffing
  • Emotional support, Surgery
  • Special events, Surveys
  • First aid, Tables
  • Forms, Treatment plans
  • Funds, Record vital signs
  • Government, Web pages
  • Grant proposals, Wounds
  • HOME CARE, Articles
  • Image
  • Labor relations
  • Logos
  • Client needs assessment
  • Marketing
  • Materials
  • Microsoft Office
  • Nursing
  • Assist patients
  • Bathing
  • Patient care
  • Personnel
  • Relationship building
  • Policy and procedure adherence
  • Performance feedback
  • Business analysis
  • Case management
  • Member databases
  • Social media
  • Operations management
  • Financial management
  • Team building
  • Business Management
  • Reporting and documentation
  • Education
  • Conflict resolution
  • Strategic planning
  • Business Administration
  • Staff management
  • Program leadership
  • Media relations
  • Data collection and analysis
  • Business development
  • Event planning
  • Budgeting
  • Project organization
Work History
Child and Youth Program Assistant, 05/2020 - Current
Department Of Defense Fort Sheridan, IL,
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, objectives and philosophies.
  • Supported student learning objectives through personalized and small group assistance.
  • Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
  • Prepared for lessons by gathering educational materials and setting up equipment.
  • Collaborated with four teachers to promote appropriate care and education for preschool and toddler aged children.
  • Interacted with children one-on-one and in small groups to enhance and support learning activities.
  • Maintained classrooms by disinfecting and sterilizing surfaces and toys.
  • Communicated with parents to inform about child's progress and classroom behavior.
  • Created lesson materials, visuals and digital presentations to supplement lesson plans.
  • Worked with lead teacher to monitor class schedule and take attendance.
  • Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
  • Detailed program operations and participant activities with comprehensive recordkeeping.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Helped Lead Team Members build, coordinate and lead programs supporting individuals with various temperaments and any concerns regarding children enrolled in the program.
  • Organized classroom materials to help teachers prepare for daily instruction and activities.
  • Took daily attendance, notifying Lead Teaching staff immediately of any student absences.
  • Retained interest and maximized receptive learning by educating students using hands-on instructional techniques.
  • Enhanced learning plans and quantified student progress using assessments and evaluations.
  • Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
Housekeeping/Facilities Maintenance Coordinator, 06/2019 - 12/2019
Olive Tampa, FL,
  • Inspected systems, equipment and components to determine maintenance needs.
  • Coached and assisted employees with adapting to new processes.
  • Conducted preventive, corrective and predictive maintenance actions.
  • Identified problems and recommended new processes to improve efficiency and reduce costs.
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
  • Worked with Supervisors and Management to resolve minor rental problems, improve operations and provide exceptional customer service.
  • Managed team productivity and workflow to exceed quality standards.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Evaluated employee performance and developed improvement plans.
  • Promoted safety by demonstrating proper operation and training staff on power equipment tools.
  • Completed schedules, shift reports and other business documentation.
  • Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Worked with front desk to respond promptly to all guest requests.
  • Kept building entryway glass clean and polished for professional presentation.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Cleaned bathrooms and kitchens with sanitizing products to prevent spread of germs and reduce likelihood of illness.
  • Offered deep cleaning expertise to clients in need of extra support for all locations in the areas.
  • Accepted accountability for all assigned building keys, master keys and access cards.
  • Picked up trash from parking lot and garden areas to keep those areas free of debris.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Trained new cleaning staff on all departmental procedures and provided assistance in finding necessary policies and procedures for the cleaning items and cleaning supplies.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Operated power equipment tools such as backpack vacuums for up to eight hours per shift.
  • Slid beds, sofas and wooden furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Implemented new cleaning processes and team strategies to reduce necessary man-hours by three hours per week.
  • Developed maintenance reports to assess program success and inform operational decisions.
  • Administered work orders and owner's maintenance requests and saw orders through to completion.
  • Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
  • Organized ongoing maintenance schedules to boost system performance.
  • Monitored safety compliance to maintain strict standards and protect team members from harm.
  • Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
  • Implemented improved training programs for maintenance employees.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Developed and implemented employee incentive programs to promote top performance.
  • Created and implemented maintenance program to optimize operational efficiency and reduce downtime.
  • Monitored priorities and liaised between maintenance team and management, strategically delegating tasks to promote timely completion.
  • Supervised daily operations, including employee performance, preventive maintenance and safety.
  • Conducted training, licensing and vehicle inspections to ensure operational readiness for new employees.
Executive Director, 09/2007 - 06/2018
Hcl Technologies Ltd. Galveston, TX,
  • Establish and maintain effective working relationships with clients, government officials, and media representatives and use these relationships to develop new business opportunities.
  • Write interesting and effective press releases, prepare information for media kits and develop and maintain company internet or intranet web pages.
  • Identify main client groups and audiences, determine the best way to communicate publicity information to them, and develop and implement a communication plan.
  • Assign, supervise and review the activities of public relations staff.
  • Develop and maintain the company's corporate image and identity, which includes the use of logos and signage.
  • Respond to requests for information about employers' activities or status.
  • Manage communications budgets.
  • Direct activities of external agencies, establishments and departments that develop and implement communication strategies and information programs.
  • Draft speeches for company executives, and arrange interviews and other forms of contact for them.
  • Evaluate advertising and promotion programs for compatibility with public relations efforts.
  • Manage special events such as sponsorship of races, parties introducing new products, or other activities the firm supports to gain public attention through the media without advertising directly.
  • Formulate policies and procedures related to public information programs, working with public relations executives.
  • Establish goals for soliciting funds, develop policies for collection and safeguarding of contributions, and coordinate disbursement of funds.
  • Confer with labor relations managers to develop internal communications that keep employees informed of company activities.
  • Manage in-house communication courses.
Director, 05/2015 - 11/2017
  • Monitor students' progress, and provide students and teachers with assistance in resolving any problems.
  • Confer with parents and staff to discuss educational activities and policies, and students' behavioral or learning problems.
  • Set educational standards and goals, and help establish policies, procedures, and programs to carry them out.
  • Plan, direct, and monitor instructional methods and content of educational, vocational, or student activity programs.
  • Direct and coordinate activities of teachers or administrators at daycare centers, schools, public agencies, or institutions.
  • Prepare and maintain attendance, activity, planning, accounting, or personnel reports and records for officials and agencies, or direct preparation and maintenance activities.
  • Recruit, hire, train, and evaluate primary and supplemental staff, and recommend personnel actions for programs and services.
  • Teach classes or courses, or provide direct care to children.
  • Determine allocations of funds for staff, supplies, materials, and equipment, and authorize purchases.
  • Determine the scope of educational program offerings, and prepare drafts of program schedules and descriptions, to estimate staffing and facility requirements.
  • Review and evaluate new and current programs to determine their efficiency, effectiveness, and compliance with state, local, and federal regulations, and recommend any necessary modifications.
  • Review and interpret government codes, and develop procedures to meet codes and to ensure facility safety, security, and maintenance.
  • Prepare and submit budget requests or grant proposals to solicit program funding.
  • Collect and analyze survey data, regulatory information, and demographic and employment trends, to forecast enrollment patterns and the need for curriculum changes.
  • Write articles, manuals, and other publications, and assist in the distribution of promotional literature about programs and facilities.
  • Inform businesses, community groups, and governmental agencies about educational needs, available programs, and program policies.
  • Organize and direct committees of specialists, volunteers, and staff to provide technical and advisory assistance for programs.
  • Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Managed agendas and calendars, boosting productivity and improving organizational initiatives.
  • Successfully juggled multiple projects simultaneously to aid executive leaders.
  • Improved information collection and recordkeeping accuracy by creating, updating and managing customer communications.
  • Managed payroll, transactions, invoicing and budgeting to decrease financial inconsistencies.
  • Maximized branding outreach by facilitating marketing initiatives.
  • Streamlined processes to maximize operational efficiency.
  • Established positive working relationships with colleagues, manager and customers through regular communication and effective anticipation of needs.
  • Directed hiring and recruitment of personnel in all departments.
  • Managed bi-weekly payroll for over 10 employees, as well as insurance matters, workman's compensation and compliance reporting.
  • Created organization's mission and vision statements for use by all employees.
  • Developed and maintained positive relationships with employees.
  • Made recommendations for changes in funding process and policies based on data and judgment.
  • Tasked to turn around low-growth operation by solidifying workflow processes, strengthening client relationships and improving communications supporting client advocacy.
  • Determined ideal film locations, attained permits and planned shots to achieve intended results.
B.S: Child, Family, and Community, Expected in
B.S: Birth to Kindergarten, Expected in

GPA: 3.3

Work History
  • CURRITUCK SUPERIOR COURT DEPUTY CLERK, Currituck , NC Deputy Clerk, Nov 2002 - Jan 2005 Prepare dockets or calendars of cases to be called, using typewriters or computers.
  • Record case dispositions, court orders, or arrangements made for payment of court fees.
  • Answer inquiries from the general public regarding judicial procedures, court appearances, trial dates, adjournments, outstanding warrants, summonses, subpoenas, witness fees, or payment of fines.
  • Prepare and issue orders of the court, such as probation orders, release documentation, sentencing information, or summonses.
  • Prepare documents recording the outcomes of court proceedings.
  • Instruct parties about timing of court appearances.
  • Explain procedures or forms to parties in cases or to the general public.
  • Search files and contact witnesses, attorneys, or litigants to obtain information for the court.
  • Follow procedures to secure courtrooms or exhibits, such as money, drugs, or weapons.
  • Amend indictments when necessary and endorse indictments with pertinent information.
  • Read charges and related information to the court and, if necessary, record defendants' pleas.
  • Swear in jury members, interpreters, witnesses, or defendants.
  • Collect court fees or fines and record amounts collected.
  • Direct support staff in handling of paperwork processed by clerks' offices.
  • Prepare and mark applicable court exhibits or evidence.
  • Examine legal documents submitted to courts for adherence to laws or court procedures.
  • Record court proceedings, using recording equipment, or record minutes of court proceedings, using stenotype machines or shorthand.
  • Prepare courtrooms with paper, pens, water, easels, or electronic equipment and ensure that recording equipment is working.
  • Meet with judges, lawyers, parole officers, police, or social agency officials to coordinate the functions of the court.
  • NORTH CAROLINA COOPERATIVE EXTENSION , Currituck , NC Program Assistant , May 1999 - Jun 2001 Develop or coordinate fitness and wellness programs or services.
  • Supervise fitness or wellness workers, such as fitness instructors, recreation workers, nutritionists, and health educators.
  • Conduct or facilitate training sessions or seminars for wellness and fitness staff.
  • National Board for Professional Teaching Standards, Birth to Kindergarten: Certified
  • First aid and CPR certified

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Job Titles Held:

  • Child and Youth Program Assistant
  • Housekeeping/Facilities Maintenance Coordinator
  • Executive Director
  • Director


  • B.S
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