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Cashier and the Head of Loss Prevention. Resume Example

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CASHIER AND THE HEAD OF LOSS PREVENTION.
Summary
Skills
  • Cash counting machine operations
  • Product recommendations
  • Issue resolution
  • Merchandise restocking
Experience
Cashier and the Head of Loss Prevention.
Fort Walton Beach, FLRoss Stores Inc./Jan 2019 to Sep 2020
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Increased sales [Number]% by suggesting specific purchases to customers.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Resolved issues with cash registers, card scanners and printers.
  • Inspected items for damage and obtained replacements for customers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Received payments for [Product or Service] and issued receipts.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
  • Operated cash register, collected payments and provided accurate change.
  • Processed [Number] transactions per day with exceptional accuracy.
  • Assisted customers with account updates, new service additions and promotional offers.
Manager
Fort Walton Beach, FLGo calendar/Oct 2018 to Jan 2019
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Increased customer base and market share by promoting product through diverse channels.
  • Handled over $[Amount] in funds each day in fast-paced [Type] environment.
Bartender Shift Manager
Fort Walton Beach, FLBarleys/Apr 2005 to Nov 2010
  • Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Checked identification of customers to verify age requirements needed to purchase alcohol.
  • Designed and implemented new cocktails to drive customer interest and sales numbers.
  • Planned and updated menus to capitalize on changing trends in customer preferences.
  • Reduced inventory losses by creating new drink menu items to move older products.
  • Offered preferred tables and other special accommodations to VIP customers.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Reinvented classic cocktails [Type] and [Type] to complement new menu options.
  • Inventoried glass and stemware, cutting costs [Number]% through effective inventory management.
  • Prepared and served over [Number] drinks per shift in high-volume [Type] environment.
  • Balanced daily registers and generated sales reports to support financial and administrative objectives.
  • Supported servers by preparing specialty drinks for patrons in all areas of establishment.
  • Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies.
  • Collected and organized more than $[Amount] in gross revenue and tips on [Timeframe] basis.
  • Made product recommendations to customers based on preference, food pairings and special promotions.
  • Kept close track of bar tabs and transferred open tabs to dining area seamlessly, smoothing process for wait staff.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Lowered liquor costs [Number]% by leading training on precision pouring and waste reduction to team of [Number] bartenders.
  • Prepared over [Number] mixed drinks and poured wine, beer and nonalcoholic beverages for average of [Number] patrons per shift.
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
  • Processed $[Amount] in daily revenue on average day with totals as high as $[Amount] during special events and promotions.
  • Engaged in small talk with patrons to build rapport and earn repeat business.
  • Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
  • Stocked bar with beer, wine, liquor and related supplies.
  • Created list of signature beverage items to increase overall revenue and patron loyalty.
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.
  • Promoted customer safety by maintaining current list of available ride services for inebriated customers.
  • Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
  • Monitored patrons to keep alcohol consumption at designated levels.
  • Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
  • Produced and balanced daily and weekly sales reports to assess and coordinate staff.
  • Helped drive average ticket increases of [Number]% by upselling customers from shelf to premium brands.
  • Worked with management to plan and implement special events to boost customer numbers and profits.
  • Trained [Number] new bartenders to increase knowledge of drink preparation and upselling techniques.
  • Collected food, wine and appetizer orders from patrons and promoted upsell items.
  • Managed up to [Number] customers per shift while simultaneously assisting [Number] restaurant servers.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
Manage Cleaning Company
Fort Walton Beach, FLSelf Employed/
  • Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
  • Fostered strong relationships with [Type] customers and suppliers by [Action] and maintaining communication.
  • Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
  • Completed custodial rounds, including sweeping and vacuuming, glass cleaning and trash collecting.
  • Sanitized frequented areas and equipment using approved supplies.
  • Vacuumed all carpeted areas and mopped solid surfaces with proper chemical solutions.
  • Performed dusting, leather and wood surface polishing and wall washing on [Timeframe] basis.
  • Reduced average cleaning time per room from [Number] to [Number] minutes by [Action].
  • Stripped, sealed, finished and polished floors to maintain appearance and remove scratches.
  • Strengthened building cleanliness by inspecting perimeters, picking up trash and performing [Task].
  • Maintained safety protocols through proper, cost-effective and safe handling of equipment, chemicals and material usage.
  • Reduced cleaning time by [Number]% while maintaining company quality standards.
  • Performed and documented routine inspection and maintenance activities to meet client expectations.
  • Promoted building security, locking doors and checking electrical appliances for safety hazards.
  • Employed optimal safety practices resulting in zero hazards, incidents or lost-time accidents.
  • Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks, toilet seats and shower area.
  • Used digital timekeeping system to document hours worked each day.
  • Handled and stored hazardous chemicals safely to prevent injury or illness.
  • Transported trashand hazardous waste to appropriate disposal area.
  • Responded to emergency cleaning requests to meet client expectations.
  • Restocked supplies, replacing toiletries, liners and soaps.
  • Wiped down various surfaces using approved cleaning products to prevent growth of bacteria and viruses.
  • Responded promptly to requests to clean and sanitize areas after accidents.
  • Performed deep cleaning duties such as floor buffing, carpet cleaning, duct cleaning and wall washing on [Timeframe] basis.
  • Maintained inventory of cleaning supplies and documented items requiring reorder.
  • Maintained building interiors with routine deep cleaning of high-traffic areas.
  • Organized custodial closets to easily find equipment and supplies.
  • Notified building managers about needed repairs to maintain public safety.
  • Moved heavy furniture, equipment and supplies with hand trucks.
  • Notified management of structural issues and major repairs.
  • Assessed functionality of cleaning equipment and performed repairs when needed.
  • Maintained janitorial equipment and performed minor repairs to extend machine life and avoid malfunctions.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
Education and Training
Associate of Arts: Medical Northwest Florida State CollegeExpected in Jan 2022Niceville, FL

I had a death in the family and have two more credit's til I graduate.. Haven't gone back as of yet.

High School DiplomaChoctawhatchee Senior High SchoolMar 2002Fort Walton Beach, FL
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Resume Overview

Companies Worked For:

  • Ross Stores Inc.
  • Go calendar
  • Barleys
  • Self Employed

School Attended

  • Northwest Florida State College
  • Choctawhatchee Senior High School

Job Titles Held:

  • Cashier and the Head of Loss Prevention.
  • Manager
  • Bartender Shift Manager
  • Manage Cleaning Company

Degrees

  • Associate of Arts : Medical
    High School Diploma

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