Over five year's successful experience by providing superior and quality customer service. Processing transactions for customers efficiently and accurate. - Outstanding Communications skills. Proficiently utilizing interpersonal skills when relating to individuals from a variety of backgrounds and social sectors. - Excellent Management skills. The ability to coordinate simultaneous activities in a hectic environment. -Effective problem solver/decision maker. Negotiates, as well as develop and implement solutions. Ability to remain calm and work under demanding conditions. - Excellent Analytical, Planning and Organization skills. Accurately performs responsibilities to ensure efficient and safe operations. - Exceptional Individual. Motivates personnel to increase efficiency and quality of service. Highly creative and adaptable to variety of people and situations. - Effectively handles difficult situations, using fair and prudent judgment. Experie
High customer service standards
Dedicated to process improvement
Cheerful and energetic
Organized and meticulous
Cash handling accuracy
Fluent in Both English and Spanish
Windows 98/2000/XP/Vista MS office Suite,
Excel and Internet usage
Front Desk Receptionist
Book Keeping and Payroll
Report & Document Preparation
Vendor Negotiations and Management
08/2015 to 03/2016
Call Center Associate ( Temporary Job )Merchant and Marine Bank － pascagoula, msCollected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. Built customer loyalty by placing follow-up calls for customers who reported product issues. Formulated and enforced Service Center policies, procedures and quality assurance measures. Assisted with the development of the call center's operations, quality and Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met. Properly directed inbound calls in phone queues to improve call flow. processes.
01/2013 to 05/2015
Administrative Clerk/ Customer Service RepresentativeTrademark Universal Stone － Louisville, KY
Responsible for all aspects of inventory, order office supplies -Answer clients emails, send estimates, send invoices in a timely manner -Provide support to Sales manager and Field manager -Sales, Audit, generate reports -Arrange coverage for planned absences -Maintain a high level of professionalism with clients, vendors, and co-workers -Maintain a clean and presentable work environment to staff and clients -Schedule appointments, interact with customers.Provided accurate and appropriate information in response to customer inquiries.Maintained up-to-date records at all times.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.Built customer loyalty by placing follow-up calls for customers who reported product issues.Trained staff on how to improve customer interactions.Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met.
01/2009 to 12/2012
Business TellerBank of America － Paterson, NJ
Accepting retail and/or commercial deposits, verifying cash savings deposits and withdrawals, verifying signatures and endorsements and giving customers their receipts.
Providing additional customer services including Cashier's Checks, Personal Money Orders, Savings Bonds, Travelers' Checks, and Credit Card Payments.
Identifying customers and cashing checks.
Provide excellent customer services by helping with their financial needs, problem solving, advice and finding the best product to better assist customers and refer them to the customer's service representative.
Contribute to branch sales gold's by providing information and detail about the product.
Processed ATM and Cash Dispenser machine in a timely manner.
01/2006 to 01/2008
Sales AssociateAvenue Clothing Store － Paramus, NJ
Cashier and Sales Associates Obtained payment for goods by operating cash register; redeeming coupons; accepting cash, check, or charge payments.
Processed online orders and In-store Credit Card applications.
Provided excellent customer service by being consistently polite and friendly.
Assisted customers and fellow associates while contributing to sales growth.
Maintained product presentation to include such things as accurate sale set up and floor presentation to achieve the standards of excellence established within our organization.
Business AdministrationBergen Community College － Paramus, NJGPA: GPA: 3.0GPA: 3.0
General Education DiplomaCentro Education Integral San Juan de la Maguana La Union (High School)GPA: GPA: 3.2GPA: 3.2
Bilingual - fluent in both English and Spanish
Schedule appointments, ATM, Bonds, Book Keeping, cash register, Cashier, Credit, clients, customer services, excellent customer service, Database Management, English, financial, Internet usage, inventory, Excel, Money, MS Office Suite, 2000, Windows 98, Negotiations, order office supplies, Payroll, problem solving, Receptionist, retail, Sales, Sales manager, Spanish, Vista