Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Caring Bus Aide experienced in keeping passengers safe. Focused on providing additional support to individuals in need of help. Bringing 4 years of experience working with school-aged children. Hardworking bus attendant with expertise in emergency response, behavior monitoring and student relations. Good interpersonal, communication and conflict resolution skills. Highly intuitive Special Needs Bus Aide skilled in providing support for special needs students during school transport. Supervises activities to safeguard passengers while boarding, exiting and riding bus. Addresses needs of students with diverse challenges to promote safe and reliable transit services.

  • Seat belt supervision
  • Disability support
  • Safety awareness
  • Behavior monitoring
  • Recording violations
  • Restraint requirements
  • Route understanding
  • Helping drivers
  • Educating students
  • Emergency Procedures
  • Teacher assistance
  • First Aid care
  • Emotional support
  • Student and parent relations
  • Seating arrangement optimization
  • Attendance recording
  • Office administration
  • Registration
  • Multi-Line Phone Systems
  • Credit Card Handling
  • Conflict Resolution
  • Scheduling
  • Sales
  • Sales Goals
  • Cleaning
  • Mail Sorting
  • New Product Information
  • Customer Complaint Resolution
  • Appointment Setting
  • Sorting and Labeling
Work History
09/2016 to Current Bus Aide Calhoun Intermediate School District | Marshall, MI,
  • Assisted with safe and efficient boarding of all bus passengers.
  • Operated lift and secured wheelchair to maximize student safety and stability.
  • Partnered with bus driver to load and unload special needs students and equipment for safe departure and arrival.
  • Supervised students and maintained discipline on bus to reduce driver distraction.
  • Used appropriate restraint devices and procedures.
  • Informed parents of student behavioral changes to formulate guidelines and solutions.
  • Lifted and moved students to optimize comfort.
  • Helped students with physical and mental disabilities to board, disembark and ride bus.
  • Executed emergency response by employing established protocols and medical guidelines.
  • Informed substitute and newly assigned drivers of routes and directions to maintain timely schedule.
  • Placed special needs students in designated seats and fastened and secured seat belts before departure to reduce risk of injury.
06/2018 to 08/2018 Camp Counselor Ymca Metro Atlanta | Stone Mountain, GA,
  • Instructed participants on activities' goals, procedures and safety considerations to promote beneficial outcomes for all campers.
  • Collaborated with other camp counselors to design fun and enriching learning activities for campers.
  • Supervised pre-planned field trips and followed established safety guidelines to minimize campers' accident and injury risks.
  • Kept accurate records on participants' activity attendance, disciplinary actions and medication usage to improve camper documentation.
  • Followed established emergency procedures to enable best possible resolution of incidents.
  • Delivered first aid for accidents and injuries in compliance with established procedures to promote campers' well-being and health.
  • Ordered and maintained all recreational equipment.
  • Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
  • Transported and escorted program participants to and from activities and on field trips.
09/2017 to 06/2018 Temporary Support Assisant Nemacolin Woodlands Resort | Farmington, PA,
  • Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Offered complete instructional support for students unable to attend regular classes.
  • Completed and filed daily paperwork for classroom activities, including meal count sheets and attendance logs.
  • Retained interest and maximized receptive learning by educating students using hands-on instructional techniques.
  • Collated classroom materials to help teachers prepare for daily instruction and activities.
  • Created lesson materials, visuals and digital presentations to supplement lesson plans.
  • Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
  • Organized and guided activities for students, including skills practice, research and memorization tasks.
06/2011 to 10/2015 Front Desk Associate City Of Annapolis Pip Moyer Rec Center | City, STATE,
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Asked customers questions to meet special requests.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Maintained transaction security by verifying payment cards against identification.
  • Answered guest questions and referred to local points of interest.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
Expected in 06/2011 High School Diploma | South River High School, Edgewater, MD GPA:

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School Attended

  • South River High School

Job Titles Held:

  • Bus Aide
  • Camp Counselor
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  • High School Diploma

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