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Breakfast Manager Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Determined and Highly effective in greeting guests and resolving issues. Looking for position in hospitality industry focused on providing exceptional service.

Skills
  • Policy and procedure adherence
  • Vendor interaction
  • Business operations
  • Organization
  • Problem resolution
  • Communications
  • Team building
  • Guest accommodations
  • Guest experiences
  • MS Office
  • Team management
  • Supervision
  • Customer service
Work History
04/2018 to 03/2020 Breakfast Manager Wendy's | Mount Washington, KY,
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Increased customer satisfaction by resolving Customer issues.
  • Oversaw day-to-day operations in food service
  • Saved money by implementing cost-saving initiatives that addressed long-standing problems.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Great customer service .
04/2018 to 03/2020 Front Desk Receptionist Plymouth Harbor On Sarasota Bay | Sarasota, FL,
  • Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Received packages and mail at front desk and dispersed to correct employees.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Immediately contacted housekeeping staff and maintenance department regarding guest room issues.
  • Welcomed patrons and immediately offered assistance by asking open-ended questions.
  • Resolved customer issues quickly and notified General Manager immediately when problems escalated.
  • Arranged accommodations and travel plans for visitors and presented updated itineraries.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Protected guest valuables with main safe or in individual boxes to maximize security.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
06/2010 to 03/2018 General Manager Auto Plus Pep Boys | Laredo, TX,
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Developed and maintained relationships with customers and suppliers through continual communication
  • Held weekly meetings with Managers to identify techniques to overcome sales obstacles.
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Customer service
  • Deposits
06/2003 to 06/2010 Shift Lead Ace Hardware | Rock Springs, WY,
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
  • Helped store management meet standards of service and quality in daily operations.
  • Completed store opening and closing procedures, including setting up registers and checking products.
  • Responded to and resolved customer questions and concerns.
  • Maintained safe working environment by observing safety procedures, policies and regulations.
  • Worked with team members to improve performance and implement training updates.
  • Trained and mentored new employees to maximize team performance.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Tracked receipts, employee hours and inventory movements.
  • Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
Education
Expected in 05/2003 High School Diploma | Academics West Point High School, Cullman, AL GPA:

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How this resume score could be improved?

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92Good

Resume Strength

  • Formatting
  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • West Point High School
Job Titles Held:
  • Breakfast Manager
  • Front Desk Receptionist
  • General Manager
  • Shift Lead
Degrees
  • High School Diploma

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