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breakfast attendant front desk associate resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Skills
  • Hospitality Services
  • Multi-Line Phone Systems
  • Cash Transactions
  • Reservations Management
  • Problem Solving
  • Check In and Check Out Procedures
  • Customer Service
  • Payment Collection
  • Computer Skills
  • Phone and Email Etiquette
  • Lobby Maintenance
  • Account Balancing
  • Teamwork and Collaboration
  • Decision Making
  • Basic Food Service
Experience
Breakfast Attendant/Front Desk Associate, 06/2021 - Current
Jo-Ann Fabrics Kokomo, IN,
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Encouraged guests to participate in rewards programs to promote brand loyalty.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Trained newly hired employees on front desk procedures and business operations.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Helped patrons find entertainment and sporting events, making reservations and enhancing customer experience.
  • Verified and collected client payments.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Showed off dining areas, pool, spa and fitness center to prospective and current guests.
  • Created tasty dishes using popular recipes, delighting patrons and generating return business.
  • Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
  • Performed workstation prep prior to shift start.
  • Placed orders for supplies and food inventory items with vendors to restock pantry and refrigerator.
  • Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
  • Made meals in accordance with company standards and requirements.
  • Inspected freezers and refrigerators prior to each shift to check temperature levels and verify proper functionality.
  • Trained new team members on proper meat and vegetable preparation techniques.
  • Frosted and decorated cakes, cupcakes, doughnuts, sweet rolls, pastries and cookies.
  • Chopped vegetables and seasoned meats and fish in preparation for grilling, sautéing and braising.
Key Holder, 06/2019 - 10/2020
Brass Tap Beer Bar Greenfield, WI,
  • Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Counted and balanced registers.
  • Managed daily operations, client relations and IT.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Collaborated with management to determine key tasks and delegate to staff members.
  • Trained, managed and motivated employees to promote professional skill development.
  • Protected store assets by assisting with audits, routine cycle counts and physical inventory.
  • Directed and supervised staff performance.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
Assistant Manager, 01/2017 - 07/2018
St. Joe Company Shalimar, FL,
  • Created and managed budgets for travel, training and teambuilding activities.
  • Delegated work to staff, setting priorities and goals.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Recruited and trained new employees to meet job requirements.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Completed inventory audits to identify losses and project demand.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Produced thorough, accurate and timely reports of project activities.
Restaurant Manager, 01/2009 - 12/2015
Back Yard Burgers City, STATE,
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Trained new employees to perform duties.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Assisted staff by serving food and beverages or bussing tables.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Managed accounts payable, accounts receivable and payroll.
  • Distributed food to service staff for prompt delivery to customers.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Created detailed reports on weekly and monthly revenues and expenses.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Education and Training
GED: , Expected in 05/2022
-
North West Community College - Oxford,
GPA:
Status -
Associate in General Stuies: , Expected in
-
North West Community College - Oxford, MS,
GPA:
Status -

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Resume Overview

School Attended

  • North West Community College
  • North West Community College

Job Titles Held:

  • Breakfast Attendant/Front Desk Associate
  • Key Holder
  • Assistant Manager
  • Restaurant Manager

Degrees

  • GED
  • Associate in General Stuies

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