Breakfast Attendant Resume Example Hampton Inn And Suites At Landfall Park

BREAKFAST ATTENDANT

Career Profile

A dedicated and personable Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Results-oriented mindset and experience in providing top tier customer service in busy environments will make me an asset to any business. In addition having a friendly, energetic demeanor and hands-on experience in customer service have allowed me to provide exceptional service and sales support in the customer service industry. Strong communication and organizational abilities could be additionally resourceful in a role of increased responsibility where strengths in service and sales will be valuable.

Core Strengths

Active listening skills
Excellent verbal communication
Seasoned in conflict resolution
Adaptive team player
Courteous demeanor

Strong organizational skills
Energetic work attitude
Time Management
Customer service expert

Relevant Experience

Oversaw decrease in customer complaints.
Helped maintain a customer satisfaction rate on establishments website reviews.
Increased team efficiency through implementation of various process improvements.
Performed all transactions in a cordial, efficient and professional manner.
Communicated with customers regarding orders, comments and complaints.
Trained new employees.

Work Experience

08/2015 to Current

Breakfast AttendantHampton Inn and Suites at Landfall Park － Wilmington, NC

Assisted guests with any special requests during their visits.
Recorded guest comments or complaints, referring customers to managers as necessary.
Contacted housekeeping or maintenance staff when guests reported problems.
Referred guests to local restaurants and recommended attractions in the area.
Greeted all guests in a courteous and professional manner.

03/2014 to 01/2015

CashierFood Lion － Wrightsboro, NC

Assessed customer needs and responded to questions.
Cleaned and straightened work area.
Issued receipts for purchases and gifts
Bagged merchandise by following standard procedures. Organized register supplies.
Worked with customer service to resolve issues. Weighed food to determine correct pricing.
Operated cash register with proficiency.
Maintained gift certificate documentation.
Provided professional and courteous service at all times.

04/2013 to 10/2013

Server/WaitressUncle Louie's Pizza Lounge － Wilmington, NC

Assisted guests with making menu choices in an informative and helpful fashion.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Appropriately suggested additional items to customers to increase restaurant sales.

Promptly served all food courses and alcoholic beverages to guests.
Answered questions about menu selections and made recommendations when requested.
Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
Regularly checked on guests to ensure satisfaction with each food course and beverages.
Managed closing duties, including restocking items and reconciliation of the cash drawer.
Skillfully anticipated and addressed guests' service needs.
Consistently adhered to quality expectations and standards.
Delivered exceptional, friendly and fast service.
Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations.
Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators.
Effectively used items in stock to decrease waste and profit loss.
Demonstrated awareness of liability issues and the law by confirming legal drinking age and discontinuing service to intoxicated guests.
Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.
Correctly calculated charges, issued bills and collected payments.
Continually kept carpets and floor clear of debris.
Maintained a professional tone of voice and words at all times, including during peak rush hours.
Facilitated prompt and accurate seating and service of all guests.
Politely answered phones promptly and recorded and confirmed reservations.
Greeted guests and communicated about wait time.
Routinely checked menus to verify they were current, clean and wrinkle-free.
Welcomed and acknowledge all guests in a friendly, service-oriented manner.
Completed opening and closing checklists according to set standards.
Actively complied with all health department regulations and rectified issues immediately.
Maximized table turns and rotated seating for maximum guest satisfaction.
Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
Quickly and thoroughly swept and mopped floors, removed trash and cleaned and stocked restrooms.
Hand-washed dishes and glassware thoroughly.
Sprayed all racked items with hot water to loosen and remove food residue.
Assisted servers and dining room hosts and quickly responded to guests' needs.
Provided high quality service.
Promptly and consistently reset tables with spotless service ware.
Greeted guests in a pleasant and courteous manner.
Transported all dirty tableware from dining room to dish-washing area for proper cleaning.
Consistently delivered exceptional customer service by quickly and efficiently clearing restaurant tables.
Stocked and maintained silverware, linen and condiments.

Education

2009

High School Diploma: GeneralE.A. Laney High School － Wilmington, NC, U.S.A.

Resume Overview

Companies Worked For:

Hampton Inn and Suites at Landfall Park
Food Lion
Uncle Louie's Pizza Lounge

School Attended

E.A. Laney High School

Job Titles Held:

Breakfast Attendant
Cashier
Server/Waitress

Degrees

High School Diploma : General

Breakfast Attendant Resume Example

Resume Score: 80%

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