Reliable and upbeat individual successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Always seeking opportunities to expand my knowledge.
Skills
Critical Thinking
Cash handling expertise
Customer Service
Complaint Resolution
Production and Time Sequencing
Point of Sale POS Software
Team Collaboration
Task Delegation
Cash Handling
Deposit Preparation
Work History
11/2018 to 05/2021
Barista Trainer /Shift SupervisorJccs Of North America – Columbia, SC,
Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
Accurately completed end-of-day financial tasks worth over $10k of cash and card transactions daily.
Trained and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Oversaw new recipes and orders of operation, outlined steps and training staff on correct preparation.
Served customers quickly and efficiently and created strategies to prevent delays.
Controlled food count and managed inventory.
11/2017 to 08/2018
Cashier Specialist Banana Republic – City, STATE,
Increased sales by offering advice on purchases and promoting additional products.
Helped customers complete purchases, locate items and join reward programs.
Answered questions about store policies and addressed customer concerns.
Restocked and organized merchandise in front lanes.
Assisted cashier team with resolving problems and maintaining efficiency.
Readied daily tills for each cashier, including counting out change and documenting total amounts end-of-shift review.
Worked closely with shift manager to solve problems and handle customer concerns.
Provided back-up coverage to provide customers with optimal support.
Trained and Mentored new team members on POS system operation, customer service strategies and sales goals.
Assisted customers by answering questions and fulfilling requests.
Managed special actions such as returns processing and payment reversals for team members.
Reviewed weekly sales ads and monitored price changes.
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
09/2017 to 03/2018
Boba BaristaPop – City, STATE,
Maintained supply levels in counter and customer areas to meet typical demands.
Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Completed over successful daily cash audits to correctly balance drawers at end of each shift.
Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Cultivated ability to recall customers' names and address each by name.
Recommended products based on solid understanding of individual customer needs and preferences.
Cleaned counters, machines, utensils and seating areas daily.
Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Controlled line and crowd with quick, efficient service.
Maintained regular and consistent attendance and punctuality.
05/2015 to 07/2017
Gymnastics Coach InstructorClassic Gymnastics – City, STATE,
Developed lesson plans and routines for individual students to meet personal goals and abilities.
Implemented exercise programs and training strategies, which enhanced individual and team performance.
Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
Collaborated with coaches, students and administrators to run high-quality program.
Evaluated individual knowledge, skills and strengths and assigned team positions to maximize talent areas.
Education
Expected in 05/2017
High School Diploma: Tracy High School - Tracy, CA GPA:
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