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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Reliable and upbeat individual successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Always seeking opportunities to expand my knowledge.

Skills
  • Critical Thinking
  • Cash handling expertise
  • Customer Service
  • Complaint Resolution
  • Production and Time Sequencing
  • Point of Sale POS Software
  • Team Collaboration
  • Task Delegation
  • Cash Handling
  • Deposit Preparation
Work History
11/2018 to 05/2021
Barista Trainer /Shift Supervisor Jccs Of North America Columbia, SC,
  • Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
  • Accurately completed end-of-day financial tasks worth over $10k of cash and card transactions daily.
  • Trained and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Oversaw new recipes and orders of operation, outlined steps and training staff on correct preparation.
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Controlled food count and managed inventory.
11/2017 to 08/2018
Cashier Specialist Banana Republic City, STATE,
  • Increased sales by offering advice on purchases and promoting additional products.
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Assisted cashier team with resolving problems and maintaining efficiency.
  • Readied daily tills for each cashier, including counting out change and documenting total amounts end-of-shift review.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Provided back-up coverage to provide customers with optimal support.
  • Trained and Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Assisted customers by answering questions and fulfilling requests.
  • Managed special actions such as returns processing and payment reversals for team members.
  • Reviewed weekly sales ads and monitored price changes.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
09/2017 to 03/2018
Boba Barista Pop City, STATE,
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Completed over successful daily cash audits to correctly balance drawers at end of each shift.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Cultivated ability to recall customers' names and address each by name.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
05/2015 to 07/2017
Gymnastics Coach Instructor Classic Gymnastics City, STATE,
  • Developed lesson plans and routines for individual students to meet personal goals and abilities.
  • Implemented exercise programs and training strategies, which enhanced individual and team performance.
  • Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
  • Collaborated with coaches, students and administrators to run high-quality program.
  • Evaluated individual knowledge, skills and strengths and assigned team positions to maximize talent areas.
Education
Expected in 05/2017
High School Diploma:
Tracy High School - Tracy, CA
GPA:
Languages
Spanish:
Native or Bilingual
Negotiated:

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Resume Overview

School Attended

  • Tracy High School

Job Titles Held:

  • Barista Trainer /Shift Supervisor
  • Cashier Specialist
  • Boba Barista
  • Gymnastics Coach Instructor

Degrees

  • High School Diploma

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