, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Reliable and upbeat individual successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Always seeking opportunities to expand my knowledge.
- Critical Thinking
- Cash handling expertise
- Customer Service
- Complaint Resolution
- Production and Time Sequencing
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- Point of Sale POS Software
- Team Collaboration
- Task Delegation
- Cash Handling
- Deposit Preparation
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11/2018 to 05/2021 Barista Trainer /Shift Supervisor Jccs Of North America – Columbia, SC,
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Accurately completed end-of-day financial tasks worth over $10k of cash and card transactions daily.
- Trained and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Oversaw new recipes and orders of operation, outlined steps and training staff on correct preparation.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Controlled food count and managed inventory.
11/2017 to 08/2018 Cashier Specialist Banana Republic – City, STATE,
- Increased sales by offering advice on purchases and promoting additional products.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Assisted cashier team with resolving problems and maintaining efficiency.
- Readied daily tills for each cashier, including counting out change and documenting total amounts end-of-shift review.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Provided back-up coverage to provide customers with optimal support.
- Trained and Mentored new team members on POS system operation, customer service strategies and sales goals.
- Assisted customers by answering questions and fulfilling requests.
- Managed special actions such as returns processing and payment reversals for team members.
- Reviewed weekly sales ads and monitored price changes.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
09/2017 to 03/2018 Boba Barista Pop – City, STATE,
- Maintained supply levels in counter and customer areas to meet typical demands.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Completed over successful daily cash audits to correctly balance drawers at end of each shift.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Cultivated ability to recall customers' names and address each by name.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Cleaned counters, machines, utensils and seating areas daily.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
05/2015 to 07/2017 Gymnastics Coach Instructor Classic Gymnastics – City, STATE,
- Developed lesson plans and routines for individual students to meet personal goals and abilities.
- Implemented exercise programs and training strategies, which enhanced individual and team performance.
- Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
- Collaborated with coaches, students and administrators to run high-quality program.
- Evaluated individual knowledge, skills and strengths and assigned team positions to maximize talent areas.
Expected in 05/2017 High School Diploma:
Tracy High School - Tracy, CA
GPA:
Spanish:
Native or Bilingual
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