I am a young single mother looking to return to the work force in a part time or casual capacity as a medical receptionist, allowing me to both provide for my family as well as utilize the skills learnt through a completed medical reception and terminology course.
My extensive experience in a variety of customer service roles including gaming room attendant as well as managing a busy workplace cafeteria has given me strong skills in dealing with a diverse range of customers and clients.
I am energetic, fast learning, organised and versatile with a customer service focused attitude who enjoys working both autonomously and in a team environment.
Strong work ethic
Team player with positive attitude
Good written communication
Exercises good judgment
Strong planning skills
Maintains strict confidentiality
Bar and Gaming Attendant04/2008 to 12/2008Chelsea RSLChelsea, VIC
Maintained Service Levels within the gaming room
Prepared mixed drinks; poured wine, beer and nonalcoholic beverages.
Prepared coffee and espresso drinks.
Processed cash, credit card and voucher payments.
Verified that guests at the bar were members or accompanied by a member.
Upheld a high standard of cleanliness in all work areas.
Performed nightly audit of balancing accounts
Worked closely with security to ensure patrons are safe
Recorded guest comments or complaints, referring customers to managers as necessary
Cook Manager01/2006 to 01/2008Australian Commercial CateringBraeside, VIC
Provided courteous and informative customer service in an open kitchen format.
Systematically tasted and smelled all prepared dishes, and observed color, texture and garnishes.
Followed proper food handling methods and maintained correct temperature of all food products.
Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas.
Prepared healthy, enjoyable breakfasts and lunch for diners.
Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.
Regularly developed new recipes in accordance with consumer tastes, nutritional needs, and budgetary considerations.
Enforced appropriate work-flow and quality controls for food quality and temperature.
Displayed a positive and friendly attitude towards customers and fellow team members.
Built and fostered a team environment
Education and Training
Medical Reception and Terminology2010Wesley Health ManagementMelbourne, VIC
Responsible Service of Gaming 2008VCGLRMelbourne, VIC
Gaming License2008VCGLRMelbourne, VIC
Certificate III Hospitality 2006Hospitality Training MelbourneMelbourne, VIC