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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Executive Profile

Desire to obtain position in the area of Human Resources to offer outstanding communication, multi-tasked and cross-cultural team management skills. High-energy, results-oriented leader with an positive attitude.

Skill Highlights
  • Interpersonal Skills
  • Team Building
  • Strategic Planning
  • Organizational Skills
  • Social Networking
  • MS Office and Power Point
Core Accomplishments

Project Management:

  • Developed church wide Power Point project which resulted in enhanced skill awareness.

Human Resources:

  • Spearheaded Up Close and Personal program which resulted in membership retention.

Professional Experience
09/2007 to Current Associate Pastor Country Financial | De Kalb, IL,

Provide one-on-one counseling to members within the 5,000 member church. Assist with facilitating and coordinating classes through ministry educational department. Answer incoming calls related to the counseling department. Attend training and seminars to assist with PTSD, families and marriages. Develop and conduct Grief Share training. Attend quarterly Pastoral Conferences to implement restructuring of organization. Complete employee evaluations. Host meetings with team leaders to provide beneficial tools for effective leading of volunteers in ministry areas. Coordinate with staff development team for yearly conferences and delegate duties necessary to achieve excellence. Work as a team player to assist with the vision of the local church. Produce power points for assigned projects. Conduct new employee training along with training college interns.

05/2002 to 09/2007 Senior Claims Representative Alamance County | Alamance County, NC,

Handled automobile property damage claims in the region dealing with settlements and negotiations of claim payments. Advised managers on organizational policy matters and recommended needed changes. Answered incoming calls regarding NC laws relating to claim settlements. Completed training in customer service and effective claim handling. Participated in teamwork projects to assist in the development of excellent claim handling and customer results. Served as a link between management and customers to provide best settlement strategies following company policy guidelines. Conducted new employee orientation.

01/2002 to 05/2002 Income Maintenance Caseworker II Country Financial | Downers Grove, IL,

Responsible for the total process of determining/redetermining applicant/client eligibility at Cumberland County Department of Social Services in the areas of intake processing and review functions performed. Interviewed clients to obtain required information, completed initial applications, verified the information obtained, determined eligibility and completed scheduled program reviews. Explained program(s) requirements and options. Advised and referred clients to other program services as appropriate. Conducted review orientation. Coordinated direct contact with the client and with the clients' family or representative and collaterals in order to gather and verify any information necessary to determine clients' eligibility for the program(s). Provided information to clients on program requirements based upon the information provided in the County Special Assistance Manuals. Advised clients of manual information to provide levels of understanding concerning eligibility.

02/1996 to 05/2001 Senior Claims Representative Alamance County | Alamance County, NC,

Handled automobile property damage claims in the region dealing with settlements and negotiations of claim payments. Advised managers on organizational policy matters and recommended needed changes. Answered incoming calls regarding NC laws relating to claim settlements. Completed training in customer service and effective claim handling. Participated in teamwork projects to assist in the development of excellent claim handling and customer results. Served as a link between management and customers to provide best settlement strategies following company policy guidelines. Conducted new employee orientation.

01/1991 to 02/1996 Income Maintenance Caseworker II Department Of Social Services | City, STATE,

Responsible for the total process of determining/redetermining applicant/client eligibility in a County Department of Social Services for a single income maintenance program which included the intake, processing, and review functions performed. Interviewed clients to obtain required information, completed initial applications, verified the information obtained, determined eligibility and completed scheduled program reviews. Explained program(s) requirements and options. Advised and referred clients to other program services as appropriate. Conducted review orientation. Coordinated direct contact with the client and with the clients' family or representative and collaterals in order to gather and verify any information necessary to determine clients' eligibility for the program(s). Provided information to clients on program requirements based upon the information provided in the County Special Assistance Manuals. Advised clients of manual information to provide levels of understanding concerning eligibility.

Education
Expected in 2010 Masters | Pastoral Counseling Liberty University, Lynchburg, VA GPA:

Coursework in Pastoral Counseling

Expected in 1990 Bachelors | Office Administration Fayetteville State University, Fayetteville, NC GPA:

Coursework in Office Administration

Expected in 1986 Associates | Office Technology Fayetteville Technical College, Fayetteville, NC GPA:

Coursework in Office Technology

Presentations

Guest Speaker for Women's Conferences: May 2010-March 2015

Guest Speaker for Leadership Workshop: February 2014

Power Point Presentations: February and March 2015

Skills

Advanced Customer Service Skills

Multitasking Skills

Leadership Skills


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Resume Overview

School Attended

  • Liberty University
  • Fayetteville State University
  • Fayetteville Technical College

Job Titles Held:

  • Associate Pastor
  • Senior Claims Representative
  • Income Maintenance Caseworker II
  • Senior Claims Representative
  • Income Maintenance Caseworker II

Degrees

  • Masters
  • Bachelors
  • Associates

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