Desire to obtain position in the area of Human Resources to offer outstanding communication, multi-tasked and cross-cultural team management skills. High-energy, results-oriented leader with an positive attitude.
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Project Management:
Human Resources:
Provide one-on-one counseling to members within the 5,000 member church. Assist with facilitating and coordinating classes through ministry educational department. Answer incoming calls related to the counseling department. Attend training and seminars to assist with PTSD, families and marriages. Develop and conduct Grief Share training. Attend quarterly Pastoral Conferences to implement restructuring of organization. Complete employee evaluations. Host meetings with team leaders to provide beneficial tools for effective leading of volunteers in ministry areas. Coordinate with staff development team for yearly conferences and delegate duties necessary to achieve excellence. Work as a team player to assist with the vision of the local church. Produce power points for assigned projects. Conduct new employee training along with training college interns.
Handled automobile property damage claims in the region dealing with settlements and negotiations of claim payments. Advised managers on organizational policy matters and recommended needed changes. Answered incoming calls regarding NC laws relating to claim settlements. Completed training in customer service and effective claim handling. Participated in teamwork projects to assist in the development of excellent claim handling and customer results. Served as a link between management and customers to provide best settlement strategies following company policy guidelines. Conducted new employee orientation.
Responsible for the total process of determining/redetermining applicant/client eligibility at Cumberland County Department of Social Services in the areas of intake processing and review functions performed. Interviewed clients to obtain required information, completed initial applications, verified the information obtained, determined eligibility and completed scheduled program reviews. Explained program(s) requirements and options. Advised and referred clients to other program services as appropriate. Conducted review orientation. Coordinated direct contact with the client and with the clients' family or representative and collaterals in order to gather and verify any information necessary to determine clients' eligibility for the program(s). Provided information to clients on program requirements based upon the information provided in the County Special Assistance Manuals. Advised clients of manual information to provide levels of understanding concerning eligibility.
Handled automobile property damage claims in the region dealing with settlements and negotiations of claim payments. Advised managers on organizational policy matters and recommended needed changes. Answered incoming calls regarding NC laws relating to claim settlements. Completed training in customer service and effective claim handling. Participated in teamwork projects to assist in the development of excellent claim handling and customer results. Served as a link between management and customers to provide best settlement strategies following company policy guidelines. Conducted new employee orientation.
Responsible for the total process of determining/redetermining applicant/client eligibility in a County Department of Social Services for a single income maintenance program which included the intake, processing, and review functions performed. Interviewed clients to obtain required information, completed initial applications, verified the information obtained, determined eligibility and completed scheduled program reviews. Explained program(s) requirements and options. Advised and referred clients to other program services as appropriate. Conducted review orientation. Coordinated direct contact with the client and with the clients' family or representative and collaterals in order to gather and verify any information necessary to determine clients' eligibility for the program(s). Provided information to clients on program requirements based upon the information provided in the County Special Assistance Manuals. Advised clients of manual information to provide levels of understanding concerning eligibility.
Coursework in Pastoral Counseling
Coursework in Office Administration
Coursework in Office Technology
Guest Speaker for Women's Conferences: May 2010-March 2015
Guest Speaker for Leadership Workshop: February 2014
Power Point Presentations: February and March 2015
Advanced Customer Service Skills
Multitasking Skills
Leadership Skills
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School Attended
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Degrees
