Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Customer-oriented Assistant Deli Manager proficient in stocking inventory, preparing menu items according to customer specifications and maintaining cleanliness of department. In-depth knowledge of slicer and scale operations. Hardworking and courteous individual with 4 years of experience preparing high-quality food items and supervising staff of 13-15.

Effectively manage personnel and business operations to handle demanding deli needs while maximizing customer service standards. Trained in preparing and handling food, organizing inventory and optimizing customer relations. Diplomatic in addressing customer concerns and resolving issues.

Talented Deli Manager adept at training employees, leading teams and serving customer needs. Motivated to increase revenues and improve customer satisfaction. Ready for a new role with increased responsibility and the opportunity for career advancement with a growing team.

Deli Manager skilled in making food items such as wraps, salads and side dishes for high-volume deli operation. Strong trainer experienced teaching new employees correct processes and procedures.

Results-oriented Deli professional experienced in operating equipment, maintaining employee safety and following health code guidelines. Manages area operations with efficient and quality-focused approach.

Experienced Deli Manager successful at reducing costs, increasing productivity and maximizing customer satisfaction. Exceptional leader with strong communication and conflict resolution abilities. 4 years of progressive leadership experience.

  • Scheduling
  • Cost controls
  • Employee training
  • Promotional understanding
  • Strategic Planning
  • Safe food handling
  • Computer proficiency
  • Flexible & Adaptable
  • Organization and Time management
  • Customer Service
  • Basic math
Work History
11/2016 to Current Assistant Deli Manager Sprouts Farmers Market | Rancho Cucamonga, CA,
  • Controlled freshness of products by rotating and removing out of code
  • Operated slicer and price computing scale to accurately slice, weigh and label meat products.
  • Increased sales 30% through suggestive selling of promotional items.
  • Verified inventory computations by comparing to physical counts of stock, investigating any discrepancies with Boars Head.
  • Limited portion sizes and used garnishes to control food costs.
  • Investigated and integrated enhanced service and team management strategies to boost business profits.
  • Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Orchestrated positive customer experiences at all stages by overseeing every area of Deli operations.
  • Managed ingredients and food product use by assessing availability, customer traffic and popularity of items resulting in 45% food waste reduction.
  • Controlled inventory costs by carefully managing portion control and reducing waste.
  • Set schedules for 13 associates by planning and designating shifts and hours.
  • Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
06/2015 to 02/2017 Customer Service Representative Johnson Controls, Inc. | Columbus, GA,
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Regularly exceeded daily sales and product add-on quotas.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals by 70%.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
04/2016 to 07/2016 Call Center Representative National Grid | Watertown, NY,
  • Completed over 50 outbound calls per shift to deliver premier customer service through prepared survey scripts.
  • Engaged in continuous learning and development opportunities to promote continued performance improvement.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
09/2013 to 07/2015 Nationally Certified Pharmacy Technician Kroger | Goodyear, AZ,
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
  • Resolved non-routine issues like third party billing, computer system and customer service issues.
  • Processed over 250 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
  • Collected co-payments or full payments from customers.
  • Processed incoming drug orders.
  • Entered and processed patients' prescriptions into internal system.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Coordinated verification and filling of more than 250 daily prescriptions in high-volume retail pharmacy environment.
  • Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
  • Counted, measured and compounded medications following standard procedures.
  • Implemented vaccine awareness campaign that increased immunization-based revenue by 65% and enhanced community health education.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Counted, measured, and compounded medications following standard procedures.
  • Liaised with other pharmacies to eliminate issues related to product expiration.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Set up and modified patient profiles in CONEXUS to include current information such as medications, allergies, and insurance details.
  • Counted and labeled prescriptions with correct item and quantity.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Communicated instructions to patients or caregivers.
Expected in 06/2008 High School Diploma | Georgetown High School, Georgetown, SC GPA:
Expected in 04/2013 Nationally Certified Pharmacy Technician | Test College Of Technology , Beltsville, MD, GPA:

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School Attended

  • Georgetown High School
  • Test College Of Technology

Job Titles Held:

  • Assistant Deli Manager
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  • Nationally Certified Pharmacy Technician


  • High School Diploma
  • Nationally Certified Pharmacy Technician

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