Well-versed in all areas of operating a strong deli department and adept at improving business operations by applying hardworking nature and leadership skills. Bringing 1 years of retail experience. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.Assistant Manager with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods.
Skills
Catering services
Staff training
Team direction
Training
Sanitation
Friendly, positive attitude
Basic math
Relationship building
Reliable and trustworthy
Experience
Assistant Deli Manager, 09/2020 - Current Kroger – Hayes, VA,
Maximized customer satisfaction scores by training employees well and implementing strong customer relations standards.
Priced and ordered food products, kitchen equipment and food service supplies.
Prepared and led food service training programs to teach staff various tasks.
Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
Set up and performed initial prep work for food items such as soups, sauces and salads.
Restocked cupboards, refrigerators and service stations with new food items or supplies.
Cleaned and sanitized kitchen equipment, utensils, and work stations.
Monitored temperatures of prepared food and cold-storage areas.
Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
Explained features and advantages of diverse flooring products to assist customers in making informed decisions.
Helped customers choose between different flooring types such as carpet, hardwood and laminate.
Offered information about pricing, payment and delivery options.
Checked in with customers to determine satisfaction and respond to any questions.
Helped customers choose materials based on cost, expected traffic and overall appearance.
Managed entire sales process from initial consultations through contracting and final installation.
Organized store by returning all merchandise to its proper place and restocked displays.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Recommended merchandise to customers based on needs and preferences.
Escorted customers to products and pointed out complementary items to boost store sales.
Helped customers sign up for loyalty programs and submitted completed paperwork.
Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
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