Assistant Deli Manager Resume Example Safeway

ASSISTANT DELI MANAGER

Summary

Personable Customer Service Associate dedicated to providing highest level of customer service. Outgoing, and efficient with capacity to multi-task.

Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem resolutions able to work effectively and productively with diverse customers and individual needs.

providing top-notch customer service to customers. Efficient, well-organized and service-oriented team player focused on keeping customers happy and surpassing sales and support objectives. Experienced in managing paperwork, collecting payments and resolving issues.

Skills

Customer service
Professional and mature
Team collaboration
Positive learning process
Rapport and relationship building

Conflict management
Conflict and dispute resolution
Mentoring and coaching
Guest flow management

Experience

Assistant Deli ManagerSafeway | Livermore, CA | March 2007 - May 2010

Controlled portion sizes and garnishing for optimal cost controls.
Hired qualified staff to fill [Job title] and [Job title] positions.
Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences.
Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
Worked with vendors to establish strong relationships and maintain proper inventory supplies.
Sought out and implemented methods to improve service and team performance and boost business sustainability.
Revamped and motivated kitchen staff to be highly efficient and produce consistent quality.
Priced and ordered food products, kitchen equipment and food service supplies.
Trained employees on correct cooking techniques, safety standards and performance strategies.

Cashier ManagerBootlegger The Grocery, Convenience Stores | Yerington, NV | February 2004 - January 2007

Motivated higher sales through incentives, reward-based programs and positive reinforcement of good sales practices.
Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
Resolved customer problems by investigating issues, answering questions and building rapport.
Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Built and maintained effective working relationships with peers and upper management.
Taught junior employees how to meet operational and sales goals with proactive strategies.

Customer ServiceKelly Moore Paints | Dublin, CA | January 2002 - January 2005

Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
Recommended, selected and helped locate merchandise based on customer needs and desires.
Evaluated benefits for each caller to determine service needs and address concerns.
Diminished financial discrepancies and managed monetary transactions, including deposits and credit card transactions.
Achieved high customer satisfaction scores by de-escalating complaints quickly.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Liaised between customers and retail buyers to expedite orders and meet customer demands.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
Delivered high level of service and support to each customer, paving way for future business opportunities.
Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
Expressed appreciation for patronage, inviting and encouraging customer return visits.
Consulted with customers to determine best methods to resolve service and billing issues.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Escalated customer satisfaction ratings by offering valuable insights to customers needs and expectations.
Capitalized on opportunities to enhance customer experiences and bring in repeat business.
Maintained revenue streams by exhausting every option before offering refunds.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Replenished shelves to maintain adequate merchandise levels.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Assisted customers with completing quick and efficient sales transactions.
Documented conversations with customers to track requests, problems and solutions.

Office SecretaryRels Racing Auto | Yerington, NV |

Received and routed incoming calls and correspondence to promote timely communication.
Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
Kept reception area clean and organized to offer positive first impression to every visitor.
Maintained office safety by screening visitors, updating logs and issuing temporary passes.
Generated shipment invoices, prepared packages and set up courier deliveries for customers.
Assisted with administrative tasks, including filing, answering phones and helping customers
Worked professionally to handle all client, vendor and public guest requirements.
Served as central point of contact for all outside vendors needing to gain access to building.
Contacted customers via phone and email to confirm deliveries and follow up with inquiries.
Handled all incoming calls and directed callers to appropriate department or employee.
Elevated customer satisfaction ratings by resolving issues for speedy resolution.
Improved office efficiency, managing client correspondence, record tracking and data communications.
Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
Supported office operations, managed client correspondence, ensured record tracking and handled internal communications.
Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
Developed and implemented efficient filing systems and customer database protocols.
Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.

Education and Training

High School DiplomaJames Logan High School | | Union City, CA | June 1990

Resume Overview

Companies Worked For:

Safeway
Bootlegger The Grocery, Convenience Stores
Kelly Moore Paints
Rels Racing Auto

School Attended

James Logan High School

Job Titles Held:

Assistant Deli Manager
Cashier Manager
Customer Service
Office Secretary

Degrees

High School Diploma

Assistant Deli Manager Resume Example

Resume Score: 80%

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