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Professional Profile
Accomplished Loss Prevention professional with 25 years of experience in multi-unit Loss Prevention management, team building, training, investigations, shrink reduction, cash control, physical security and safety programs.
Qualifications
Director Experience
Strategic & Proactive
Multi Unit Operations
Strong Investigative Skills
Performance Management
Budgeting
Shrink Mitigation Strategies
Influencing & Partnering
Experience
10/2013 to CurrentArea Loss Prevention DirectorSpencer Gifts, Llc | Lawndale, CA,
Provide Loss Prevention Management oversight to Field Loss Prevention personnel for a span covering over 750 retail Pharmacy locations through 6 Mid-Atlantic States & Washington, DC.
The Area Loss Prevention team includes 2 Sr.Regional LP Managers, 2 Regional Drug Diversion Managers, 18 Regional Loss Prevention Managers and 30 LP Market Investigators.
Direct partnership with the Area Vice President and Area Human Resources Director to develop and implement Area wide business initiatives to improve sales, customer service and shrink reduction strategies and influence field operators in matters of compliance, safety and loss related issues.
Report directly to the Vice President of Loss Prevention and manage budgets for shrink, cost center, armored car and guard services and team head count.
Improved front store shrink results 12 basis points over prior and managing under budget in 2016 by focusing on internal operational shrink drivers and proper inventory replenishment practices while also reinforcing proper service levels to impact external shrink.
Strategically led field teams in geographic areas impacted by the civil unrest during the Baltimore riots in 2015. Developed, communicated and implemented emergency protocol to close, secure, monitor and evacuate retail locations in impacted areas. Provided additional support to Local, State and Federal Law Enforcement agencies for their investigations. This response protocol was presented at the 2016 RILA Conference by the VP of Loss Prevention for CVS as an example of proactive actions taken by a national retailer during times of civil unrest.
Direct oversight of all Pharmacy Investigations from case identification through conclusion to ensure proper investigative protocol, regulatory compliance and timelines for local and state law enforcement, Board of Pharmacy and DEA.
Year over year improvement in colleague engagement scores for the Loss Prevention team in span of control. Results improved 7 basis points over the prior year and was 12 basis points higher the entire Loss Prevention Department total.
Identify and develop top talent within direct team for future leadership roles within the organization. Assign and assist with special assignments to provide experience and exposure to other leaders within the organization.
2013 to 10/2013Senior Regional Loss Prevention ManagerDrug Information Association Inc | Mansfield, TX,
Promoted to Sr. RLPM in January 2013 as the LP Department was restructured
Provided Loss Prevention management oversight of 10 Regional Loss Prevention Managers and 15 LP Market Investigators for a span along the East Coast of Florida from Orlando to Jacksonville to Miami for over 350 CVS Retail Pharmacy Stores.
Promoted and on-boarded new hire RLPMs.
Trained and developed Loss Prevention Analyst on field Loss Prevention objectives and protocol who was later promoted to a Regional Loss Prevention Manager.
Prepare and present business updates to Regional Sales Managers, Area Vice President, Area HR & Area Loss Prevention Directors
Prepared & presented training session for Regional HR Business Partners on drug diversion investigations and Loss Prevention Investigation protocol
Coached and mentored RLPMs on business objectives and relationship building with Operational Partners
Provide oversight and guidance for RLPMS on internal investigations, report writing, witness statements and communication with Law Enforcement agencies.
04/2003 to 11/2012Regional Loss Prevention ManagerDick's Sporting Goods | Newport Beach, CA,
Oversee Loss Prevention programs and investigations for 4 districts and 80 Retail Pharmacy Locations in Central Florida
Hire, train and develop Loss Prevention Market Investigators.
Hired, trained and developed Market Investigator in 2011 who was then promoted in to Regional Loss Prevention Manager in 2013.
Audit retail and pharmacy locations for compliance to company, state and federal regulations.
Assigned as field trainer and mentor during Eckerd and Long's Pharmacy acquisitions.
Trained and developed a Store Manager Emerging Leader on field Loss Prevention protocol and investigations who was then promoted to Regional Loss Prevention Manager.
Identify and resolve internal/external investigations developed through auditing and exception reporting.
Develop and implement business strategies through direct partnerships with Regional Sales Manager and District Managers.
Train and educate store Management and colleagues on shrink and loss prevention programs and strategies.
Oversee set up and installation of CCTV and physical security for new store locations.
Certified ACPE trainer (Accreditation Council for Pharmacy Education) from the Professional Educations Services group to provide CE credits for Pharmacy professionals.
Introduced ALPHA security products to the market for key categories to promote less intrusive options to increase sales and reduce losses.
04/2000 to 06/2003Area Loss Prevention ManagerSpencer Gifts, Llc | Lawrence, NJ,
Oversee and manage Loss Prevention programs and investigations in approximately 35 locations in Florida, Alabama and Mississippi.
Conduct audits to ensure compliance with company programs
Provide training to Management and store colleagues on Loss Prevention programs and company policies and cash management.
Consistently managed shrink within budget.
Assist with physical security set up during new store openings.
Utilize exception reporting to identify and resolve internal investigations
Implement product protection strategies in high risk departments to deter theft incidents.
06/1997 to 04/2000District Loss Prevention ManagerOffice Depot | City, STATE,
Oversee and manage Loss Prevention programs and investigations in approximately 30 locations in Florida, Georgia, South Carolina and North Carolina.
Conducted audits to ensure compliance with company programs. Provide training to Management and store colleagues on Loss Prevention programs and company policies and cash management and consistently managed locations to meet shrink objectives.
Conducted investigations on internal and external losses and enforced procedures to mitigate future losses.
05/1991 to 05/1997Regional Loss Prevention ManagerBuilders Square | City, STATE,
Oversee and manage Loss Prevention programs and investigations in approximately 20 home improvement locations in Florida, Alabama and Puerto Rico.
Conducted audits to ensure compliance with company programs and conduct safety audits to ensure compliance with OSHA standards. Had oversight of workers compensation and safety programs to mitigate loss time accidents.
Conducted investigations on internal and external losses and enforced procedures to mitigate future losses.
Education
Expected in May 1991Bachelor of Science | Criminal JusticeState University of New York at Brockport, Brockport, NYGPA:
NCAA Varsity Ice Hockey
Athletic Academic Honor Roll
Relevant Experience
Awarded CVS Quarterly Passionate Performer Award 5 times
Awarded RLPM of the year in 2004 & 2009
Awarded RLPM Case of the Year in 2011
Assigned as peer on-boarding Trainer during Eckerd & Longs Pharmacy acquisitions
Served as Instructor for CVS Internal Interviewing & Investigation School
Served as Committee Chair for CVS Loss Prevention Awareness Program
Developed internal protocol and training in coordination with 3Si Security Company for deployment of GPS tracking technology for pharmacy robberies
Skills
Investigations & Interviewing
Product Protection/CCTV & Exception Reporting
Physical Security
Training and Performance Management
Inventory Management
Pharmacy compliance and regulatory experience
Affiliations
Reid School of Interviewing & Interrogation basic & advanced 1993
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