account group supervisor resume example with 12+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary
An accomplished, results-driven
professional with 13 years of experience in project management, clinical research,
patient recruitment, and marketing focused primarily on healthcare topics. Experienced with managing global programs across many therapeutic areas, including general
medicine, central nervous system, oncology, autoimmune, and in pediatric and geriatric
populations.
Areas of Expertise
Project Management
Client Relations
Project Development
Strategic Planning
Clinical Trials Recruitment
Health Communications
Marketing/Promotions
Budget Management
Accomplishments
Implemented strategic recruitment campaigns for an Alzheimer's clinical trial that enrolled over 2,000 participants between 250 study sites. Recommended additional recruitment campaigns and tactics that generated over $5 million in new business.
Increased
enrollment by 60% for a study newsletter retention campaign that delivered 30
newsletters to over 1,000
study
participants in five countries.
Executed a global recruitment campaign for healthy volunteers that enrolled over 2,500 participants at 50+ study sites ahead of the enrollment timeline.
Professional Experience
04/2013 to 04/2016
Account Group SupervisorXylem Inc. – Boston, MA,
Maintained client relations with study teams, contract research organizations, and other stakeholders by providing counsel, strategic thinking, and conflict management to meet recruitment and retention goals.
Executed clinical trial recruitment and retention campaigns while providing strategic input on tactics, timeline, scope, budget management, creative development, and contingency planning as required.
Oversaw pharmaceutical clinical trial recruitment and retention contracts with budgets ranging from $100K to over $20M.
Developed and implemented SOPs for internal team members and external vendors.
Managed consumer educational webinar programs for multiple on-the-market drugs.
05/2008 to 04/2013
Project ManagerQuantcast Corporation – San Francisco, CA,
Managed 20 small to large pharmaceutical clinical trial recruitment and retention contracts with budgets ranging from $100K to $7M.
Built credibility, established rapport, and maintained communication with clients and key stakeholders.
Maintained continuous alignment of project scope with strategic business objectives, and made recommendations to modify programs to enhance effectiveness.
Managed the execution of patient recruitment programs including oversight of the development of advertising, outreach, and educational materials.
Oversaw and controlled project budgets.
Developed and presented reports on performance metrics.
Planned and scheduled project timelines and milestones.
01/2007 to 05/2008
Senior Account ExecutiveCybergrx – Boston, MA,
Oversaw small to medium pharmaceutical clinical trial contracts.
Developed patient and physician materials.
Created website content and web screener logic for multiple clinical trials.
Analyzed Web campaign performance through WebTrends and Google AdWords.
Worked directly with pharmaceutical and government clients on contracts and recommended campaign changes to meet enrollment goals.
10/2005 to 01/2007
Account ExecutiveAmn Healthcare – San Diego, CA,
Worked with pharmaceutical and government clients to meet recruitment goals.
Executed retention and appreciation programs.
Developed bi-monthly newsletters for clinical study sites.
Implemented recruitment strategies and plans for study sites.
Publicized government and pharmaceutical clinical trials though advocacy outreach.
03/2005 to 10/2005
Account CoordinatorRisk Strategies Company – Youngstown, OH,
Strategized recruitment plans to enroll patients into clinical trials.
Coordinated community outreach for pharmaceutical companies to gain visibility.
Developed and maintained relationships with medical research staff and patients.
Responsible for monthly reports and referral tracking.
07/2003 to 03/2005
Administrative AssistantCenter For Prostate Disease Research – City, STATE,
Organized weekly meetings, made travel arrangements, managed reimbursement forms, edited and organized documents for doctors and administrators.
Community Leadership
Chapter Operations Advisor (Delta
Gamma)
June 2012 - Current
University of Maryland - College Park, MD
Support and advise the chapter’s VP Finance to ensure efficient financial operations of the chapter.
Assist with developing and managing a $500K budget.
Provide guidance and assistance with educational presentations, contract management, and conflict resolution.
Advisory Team Chairman (Delta
Gamma)
June 2011 - June 2012
University of Maryland - College Park, MD
Served
as lead advisor for 28 chapter members holding different leadership positions.
Oversaw team of alumnae
advisors.
Co-facilitated transition of 56 incoming and outgoing officers on responsibilities, procedures, goal setting, and programming.
Education
Expected in 2003 to to
Bachelor of Arts: Communications University of Tampa - Tampa, FL GPA: Minor in Criminology
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