Ac Deli Manager Resume Example

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(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Talented professional adept at training employees, leading teams and serving customer needs. Motivated to increase revenues and improve customer satisfaction. Ready for a new role with increased responsibility and the opportunity for career change.

  • Service Delivery Management
  • Anticipating Problems
  • Problem Solving
  • Relationship Building
  • Quality Assurance
  • Front of House Management
Chincoteague High School Chincoteague, VA, Expected in High School Diploma : - GPA :
Rutgers, The State University of New Jersey New Brunswick, NJ Expected in : Developmental Disabilities And Aging - GPA :

First Aide, CPR, and AED- Expires March 2022

Fema Certifications:

National Incident Management System

Telecommunicator Emergency Response Taskforce

Incident Command System for Law enforcement

ICS for Single Resources, Initial Action Incident

Science Risk and Management

National Response Framework

Work History
Rutgers University - AC Deli Manager
New Brunswick, NJ, 09/2020 - 04/2021
  • Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
  • Developed special promotions to increase revenues.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Orchestrated positive customer experiences by overseeing every area of daily operations.
  • Set schedules for three staff by planning and designating shifts and hours.
  • Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
  • Controlled inventory costs by carefully managing portion control and reducing waste.
  • Verified prepared food met all standards for quality and quantity before serving to customers.
  • Increased kitchen efficiency 50% by streamlining processes, reducing waste and mentoring team members on proper procedures.
  • Motivated staff to perform at peak efficiency and quality.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Catholic Community Services Of - Facilitator
Tacoma, WA, 04/2019 - 10/2020
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Served customers in a friendly, efficient manner following outlined steps of service.
  • Received all reservations, assigned the appropriate site, , did all meter reading, billing, received and documented, deposited, and reported all money to the city accountant.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Identified issues, analyzed information and provided solutions to problems.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Ensured maintenance issues were resolved, grounds were maintained, and cleanliness of bathrooms and bathhouse were clean at all city properties maintained and ran through Parks and Recreation Department.

  • Managed timesheets for recreation attendants, instructors and coaches to provide prompt payment.
  • Planned and evaluated recreation and athletic programs with recreation director to support community.
  • Planned, promoted and executed more than five events each year.
  • Tracked program spending, enrollments and attendance to produce monthly reports for program director.
  • Scheduled events in recreation facilities and monitored facility conditions.
  • Provided technical assistance to site leader to help coordinate diverse projects.
  • Developed positive and productive relationships with kids, parents and staff.
  • Maintained inventory of supplies and equipment with established sign-out procedures.
  • Coordinated staff volunteers to supervise events and facilitate scheduled activities.
  • Established team rosters, scheduled leagues and tournaments and enforced rules and regulations of recreation and athletic programs.
  • Interviewed, trained and supervised part-time and seasonal personnel to perform job functions of recreation center.
  • Performed clerical duties, including registering participants and answering specific event inquiries.
  • Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
Dons Seafood Incorporated - Bartender, Waitress, Host, and CATER
City, STATE, 08/2017 - 04/2019
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Used cash registers and credit card machines to cash out customers.
  • Polished glassware, bussed tables and removed debris to keep customer areas clean.
  • Greeted new customers, discussed specials and took drink orders.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Kept bar presentable and well-stocked to meet all customer needs.
  • Decreased waste, following strict recipes and drink measurement protocol.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Set up glassware, liquor and other necessary supplies for special events.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
ARC Of Cape May - Program Supervisor
City, STATE, 03/2015 - 08/2017
  • Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
  • Organized and managed program development from conception through successful execution.
  • Gathered and organized all printed materials required for program participation.
  • Set up and directed all aspects of Group Home program with client disabilities as the main focus.
  • Directed team of nine personnel, overseeing records, performance and quality assurance.
  • Assisted with community resources, including healthcare, mental health, appointment scheduling, and insurance.
  • Provided ongoing direction and leadership for program operations.
  • Addressed and resolved technical, financial and operational concerns by working with team members and directors.
  • Administered medication as directed by physician.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
  • Consulted with different healthcare disciplines to offer important mental health support to patients.
  • Led patient or group recreational activities for enhanced patient outcomes.
  • Supervised daily activities and provided assistance to staff.
  • Minimized injuries to staff or patients through support or restraint to control patient movements.
  • Developed rapport to create safe and trusting environment for care.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Helped clients maintain optimal health by overseeing medication administration and all doctor's appointments.
  • Scheduled daily and weekly care hours for client caseload.
  • Completed regular check-ins and progress report for each client.
  • Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
  • Replaced bandages, dressings and binders to care for wounds and encourage healing.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.

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Resume Overview

School Attended
  • Chincoteague High School
  • Rutgers, The State University of New Jersey
Job Titles Held:
  • AC Deli Manager
  • Facilitator
  • Bartender, Waitress, Host, and CATER
  • Program Supervisor
  • High School Diploma