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2nd Shift Supervisor Resume Example

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2ND SHIFT SUPERVISOR
Professional Summary

Skilled Supervisor with 9 years of airport parking experience. Skilled at coordinating money transfers, paperwork and reports for fully compliant operations. Prepare and optimize schedules to meet expected guest levels.

Skills
  • Supervision
  • Business operations
  • Relationship development
  • Problem resolution
  • Project organization
  • Team management
  • Process improvement
Work History
2nd Shift Supervisor, 06/2013 to Current
Sp+ Akron Canton Airport Location – North Canton, OH
  • Eliminated customer service issues by quickly resolving disputes and discrepancies.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Removed safety hazards, soiled items and trash from customer areas.
  • Determined customer needs by asking relevant questions and listening actively to responses.
  • Responded to customer requests efficiently and with knowledgeable assistance.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Communicated best practices among on-site and external personnel to align efforts and goals.
  • Maintained financial accuracy when handling over $30.000 in revenue each day.
  • Maintained store equipment, including computers, printers and fax machines.
  • Supervised site investigations, reported issues and escalated those that required further assistance.
  • Defined clear targets and objectives and communicated to other team members.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Taught cashiers and drivers effective customer service techniques, boosting client satisfaction rates.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Directed training and retraining of employees to boost performance and enhance business results.
  • Effectively supervised staff of 50 personnel by implementing company policies, protocols, work rules and disciplinary action.
  • Coordinated site investigations, documented issues and escalated to executive teams as needed.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Aide, 04/2007 to 05/2009
Midwest Health Services – Massillon, OH
  • Supervised patients on commodes, in toilets and bathrooms and assisted patients with hygiene needs.
  • Assisted with patient hygiene, physical comfort, eating and drinking and mobility while observing and reporting specific changes.
  • Organized and maintained medication closets and first aid supplies.
  • Adhered to patient dietary needs, including special diets and supplementary drinks under direction of nursing staff.
  • Participated in cleaning and maintenance of medical equipment to assist in department function and regulation compliance.
  • Maintained clean environment with due consideration to health and safety issues and infection control policy.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Participated in family style fun activities with patients to boost mood, improve overall memory and provide light entertainment.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
Truck Unloader, 10/2005 to 04/2007
Avalon Food Distribution – Canal Fulton, OH
  • Verified contents of inventory loads against shipping papers.
  • Assisted other team members in navigating large loads.
  • Operated pallet jacks and forklifts to aid in safe transport of heavy items.
  • Unloaded packages with care and placed in proper staging area.
  • Sorted and properly arranged items.
  • Loaded and unloaded materials onto or from pallets, trays, racks, and shelves by hand.
  • Unloaded items and goods from trucks into main storage area for transfer to shelves.
  • Counted, weighed, and recorded number of units of materials moved or handled on daily production sheet.
  • Adhered to company safety protocols and complied with OSHA standards.
  • Loaded packages onto pallets and into staging areas as directed.
  • Visually inspected all pallets for deliveries to verify quality and accuracy of shipments.
  • Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
  • Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.
  • Conducted efficient cargo transfers to maintain route schedules.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Operated with safety and skill to avoid accidents and delays.
Education
GED: General Studies, 03/2000
Barberton High School - Barberton, OH
NursingStark State College - Canton, OH
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Resume Overview

Companies Worked For:

  • Sp+ Akron Canton Airport Location
  • Midwest Health Services
  • Avalon Food Distribution

School Attended

  • Barberton High School
  • Stark State College

Job Titles Held:

  • 2nd Shift Supervisor
  • Aide
  • Truck Unloader

Degrees

  • GED : General Studies , 03/2000
    Nursing

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