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Vocational Rehabilitation Counselor GS12 Resume Example

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VOCATIONAL REHABILITATION COUNSELOR GS12
Professional Summary

Vocational Rehabilitation Professional with over 10 years of successful experience in Case Management and Program Management. Recognized consistently for performance excellence and contributions to success in Disability Services industry. Strengths in Case Management and policy research backed by training in Rehabilitation Counseling and Psychology.

Skills
  • Budget
  • Oral Commmunication
  • Cost analysis
  • Financial reports
  • Leadership
  • Local government
  • Market research
  • Program Evaluation
  • Quality
  • Reporting
  • Research
  • Strategic Management
  • Supervision
  • Technical assistance
  • Written communicationCommun
  • Federal vocational rehabilitation program proficiency
  • Vocational planning
  • Rehabilitation services
Work History
Vocational Rehabilitation Counselor GS1203/2012 to Current
Department of Veterans Affairs – Columbus, OH
  • Extensive knowledge and daily use of the Code of Federal Regulations when providing services and relaying information to individuals and families.
  • Conduct compliance reviews and assessments with the goal of reporting findings to upper management.
  • Facilitate relationships with federal, state and local government agencies to render quality services.
  • Created a pamphlet for individuals to include the contact information for local and government agencies.
  • Prepare policy statements and directives for staff members.
  • Knowledgeable of various methods of compliance monitoring and evaluation techniques.
  • Proficient with working on multiple tasks under pressure effectively and accurately.
  • Excellent at working independently and in a group setting in a multi-task environment.
  • Facilitate teams of government officials, stakeholders and community leaders with the intent to collaborate on providing resources.
  • Ability to exercise judgment in all phases of analysis -- ranging from prioritizing the most important problems, to sifting through evidence, and framing feasible options.
  • F 8:00 AM-4:30 PM | 40 hours weekly | Supervisor Tera Pollard 937-268-6511 ext 1312- Contact me first Maintain complete knowledge of and complied with all departmental policies, procedures and standards.
  • Analyze and interpret laws, rules, and regulations affecting individuals in the community dealing with public health issues.
  • Gather and analyze information to advise upper management on identified gaps, needs, solutions, and improvements for various agency programs.
  • Develop relationships with representatives from federal, state and local government and numerous other agencies to collaborate the delivery of public health programs.
  • Evaluate program analyses and survey results with the intent to improve the quality of services rendered.
  • Analyze program needs and develop acquisition strategies to procure products and services for the rehabilitation process.
  • Analyze price proposals, financial reports and other data to determine price reasonableness.
  • Routinely perform cost analysis when making purchases for services and supplies utilizing government purchase card.
  • Manage, monitor and evaluate progress of all individuals on caseloads ranging from 100-200 people.
  • Managed an average of 120 clients at a time, ensuring required contact was maintained, and adequate progress toward completion of outlined goals was met.
  • Collect and interpret data from numerous sources and prepare recommendations to leadership for process and program improvements.
  • Prepare written correspondence responding to reports, inquiries and proposals from upper management.
  • Complete various reports with complex information from multiple sources accurately in writing and orally.
  • Manage overall process of rehabilitation program for each individual client, to ensure successful completion of services.
  • Conduct monthly review of cases for accuracy of payments, identify issues and recommend corrective actions to ensure compliance with laws, regulations and policies.
  • Review job announcements and determine applicants' qualifications.
  • Provide technical assistance, training and supervision to contract service providers to assure that the services rendered are appropriate and in accordance with accepted professional standards.
  • Compile and evaluate data using quantitative and qualitative methods, to regulate the effectiveness of program operations in meeting established goals and objectives to determine compliance with agency's procedures and regulations.
  • Utilize various monthly reports to effectively manage workload and meet performance standards and goals.
  • Participate in Interdisciplinary Team Meetings with the ability to effectively communicate both written and oral information to non-technical senior level managers; including the capability to present information in a logical sequence to individuals of different outside organizational stakeholders and managerial levels.
  • Works independently in a fast-paced service-oriented environment while meeting critical deadlines and displaying outstanding written communication skills to include the preparation of reports, correspondences, policy guidance, notification of entitlements or denials of services.
  • Routinely conduct market research to ensure that most cost-efficient products and supplies are purchases.
  • Establish and maintain liaison with customers, contractors, and contracting personnel to interpret contractual obligations and resolve issues before issues arise.
  • Coordinate and interpret policies and procedures relating to the management and acquisition of government supplies and services.
  • 5 years working within Ambulatory clinic, and liaising with health care team members and HR.
  • Periodic site visits to training facilities, and other vendors to meet with clients and vendor staff.
Vocational Rehabilitation Counselor10/2010 to 02/2012
NC Department of Health and Human Services – Charlotte, NC
  • Determined needs and coordinated medical and psychological assessments with physicians.
  • Utilize various monthly reports to effectively manage workload and meet performance standards and goals.
  • Managed caseload size between 150-200 people, covering multiple counties within the state of North Carolina.
  • Maintained fiscal responsibility by providing services within annual budget limits.
  • Analyze program needs and develop acquisition strategies to procure products and services for the rehabilitation process.
  • Analyze price proposals, financial reports and other data to determine price reasonableness.
  • Worked closely with upper management to improve policy, standards and regulations.
  • Reviewed and made suggestions to the SOP for the local office.
  • Responded to media inquiries concerning various topics.
  • Independently planned significant assignments and resolved conflicts with clients and stakeholders.
  • Coordinated with medical professionals to develop treatment health plans.
  • Educated communities on available public health programs with the intent to improve overall health.
  • Maintained complete knowledge of and complied with all departmental policies, procedures, and standards.
Claims Representative06/2007 to 10/2009
American Family Insurance – Columbus, Ohio
  • Worked effectively in fast-moving work environment to process large volumes of property claims.
  • Followed up with customers on unresolved issues.
  • Proposed settlements for uncomplicated issues to resolve claims.
  • Evaluated accuracy and quality of data entered into agency management system.
  • Modeled exceptional customer service skills and appropriate diagnostic sales techniques to team members.
  • Interviewed policyholders to verify information and obtain additional details.
  • Examined reports, accounts and evidence to determine integrity and accuracy of information.
  • Checked level and type of coverage and evaluated contracts.
  • Identified suspicious losses and contacted subrogation department for investigative assistance.
  • Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
  • Documented all information gathered field and uploaded data to company database for efficient processing.
  • Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
  • Clarified coverage of losses to policyholders and provided assistance in itemizing damages and finding alternative living arrangements.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
  • Conducted thorough property investigations to identify and classify damages for customer claims.
  • Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
  • Analyzed information gathered by investigation and report findings and recommendations.
  • Reviewed police reports, medical treatment records and physical property damage to determine extent of liability.
  • Examined claims forms and other records to determine insurance coverage.
Rentention Specialist01/2001 to 05/2004
Sprint Corp. – Charlotte, NC
  • Resolved billing and contract problems, improved operations and provided exceptional client support.
  • Worked with irate and dissatisfied customers to understand needs and provide exceptional service.
  • Increased customer satisfaction by resolving billing and plan issues.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Developed team communications and information for staff meetings.
Education
Masters of Business AdministrationColumbia Southern University
Masters of Rehabilitation CounselingWinston Salem State University- Winston Salem, NC
Bachelor of Arts: PsychologyThe Ohio State University- Columbus, OH
Related coursework: Strategic Management and Business Policy, Business Ethics
Medical Aspects of Disabilities, Vocational Assessment, Statistics Quantitative methods, Ethics, Research/Program Evaluation
  • Psychology of personality, Research Psychology, Abnormal Psych, Human Behavior, Perception Certification of Skills
  • Veterans Benefits Administration Certified Veterans Rehabilitation Counselor (CVRC)
  • Certified Rehabilitation Counselor (CRCC) ID#00112662
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    Resume Overview

    Companies Worked For:

    • Department of Veterans Affairs
    • NC Department of Health and Human Services
    • American Family Insurance
    • Sprint Corp.

    School Attended

    • Columbia Southern University
    • Winston Salem State University
    • The Ohio State University

    Job Titles Held:

    • Vocational Rehabilitation Counselor GS12
    • Vocational Rehabilitation Counselor
    • Claims Representative
    • Rentention Specialist

    Degrees

    • Masters of Business Administration
      Masters of Rehabilitation Counseling
      Bachelor of Arts : Psychology
      Related coursework: Strategic Management and Business Policy, Business Ethics
      Medical Aspects of Disabilities, Vocational Assessment, Statistics Quantitative methods, Ethics, Research/Program Evaluation
      Psychology of personality, Research Psychology, Abnormal Psych, Human Behavior, Perception Certification of SkillsVeterans Benefits Administration Certified Veterans Rehabilitation Counselor (CVRC)Certified Rehabilitation Counselor (CRCC) ID#00112662

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