veterinary technician receptionist resume example with 4+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Skills
Veterinary office administration
X-Rays
Lab operations
Surgical scrubbing procedures
File and records management
Schedule optimization
Policies and procedures
Security awareness
Office administration
Multi-Line Telephone Systems
Sorting and labeling
Mail handling
Time management
Telephone skills
Customer and Client Relations
Documentation and reporting
Education
Louisiana Delta Community CollegeMonroe, LAExpected in ā ā: - GPA:
West Monroe High SchoolWest Monroe, LAExpected in 03/2017 ā āHigh School Diploma: - GPA:
Work History
Ouachita Pet Clinic - Veterinary Technician/Receptionist City, STATE, 08/2020 - 02/2022
Managed multiple tasks and met time-sensitive deadlines.
Maintained confidentiality of information regarding clients and company.
Sorted, received and distributed mail correspondence between departments and personnel.
Provided clerical support to company employees by copying, faxing and filing documents.
Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Drove implementation of Microsoft Office Word and Excel software to automate office operations.
Managed medical intervention and therapy for animals in collaboration with veterinarian.
Recorded symptoms and documented medical observations to inform treatment decisions.
Answered owner animal health questions and advised on best care practices.
Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
Collected patient biopsies and blood samples for laboratory analysis.
Established intravenous drips for ongoing hydration in treatment of canines suffering from parvovirus infections.
Administered medications to animals in treatment and documented changes in condition.
Triaged incoming patients to determine treatment needs and urgency of care.
Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
Confirmed appointments, communicated with clients and updated client records.
Answered central telephone system and directed calls accordingly.
Responded to inquiries from callers seeking information.
Corresponded with clients through email, telephone or postal mail.
Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
Resolved customer problems and complaints.
Troubleshot copy machines and printers and scheduled service as needed.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Provided callers with address, directions, company website and related information.
Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
Answered phone promptly and directed incoming calls to correct offices.
The Animal Hospital - Veterinary Assistant/Receptionist City, STATE, 06/2019 - 08/2020
Answered central telephone system and directed calls accordingly.
Confirmed appointments, communicated with clients and updated client records.
Managed multiple tasks and met time-sensitive deadlines.
Sorted, received and distributed mail correspondence between departments and personnel.
Answered phone promptly and directed incoming calls to correct offices.
Coordinated catering and set up conference rooms for corporate and client meetings.
Scheduled and confirmed appointments and meetings for senior management team.
Provided callers with address, directions, company website and related information.
Resolved customer problems and complaints.
Corresponded with clients through email, telephone or postal mail.
Maintained confidentiality of information regarding clients and company.
Responded to inquiries from callers seeking information.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
Provided clerical support to company employees by copying, faxing and filing documents.
Happy Tails - Receptionist Manager City, STATE, 10/2017 - 06/2019
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
Improved office operations by automating client correspondence, record tracking and data communications.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
Identified issues, analyzed information and provided solutions to problems.
Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Drove implementation of Microsoft Office Word and Excel software to automate office operations.
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