veterinary technician resume example with 7+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in sales and health care roles with high-volume customer demands and understanding while showing compassion for individuals needs or concerns.
Scrubbed, counted, and packed surgical instruments and drapes into surgi-packs for autoclave sterilization.
Answered multiple line phone system for revenue production and responded to questions regarding pricing and services.
Performed routine laboratory procedures such as hematology, microbiology, parasitology, exfoliative cytology.
Attended to sick or injured animals by securing veterinary care
Triaged incoming patients arriving for scheduled appointments
Calculated payments by keeping accurate daily log of time spent with dogs, detailing activities and services provided.
Conducted initial exams on pets.
Administered and monitored anesthesia for surgeries and operations.
Strategically scheduled patient appointments to maintain workflows.
Prepared and labeled medications and informed client of administration techniques.
Listened to clients' questions and delivered timely responses and information on treatment protocols.
Performed dental procedures.
Assisted veterinarian with surgical procedures by assembling and sterilizing instruments and administering anesthesia.
Delivered consistent customer service to pet owners, effectively increasing repeat business.
Reviewed inventory levels.
Interpreted lab results to diagnose veterinary disorders and recommend treatment plans to veterinarian.
Trained and coached.
Monitored animals during after-hours shifts.
Collected urine by expression cystocentesis, or catheterization.
Prepared and reviewed records and consent forms.
Performed imaging with ultrasound and x-ray and interpreted results.
Used IDEXX to analyze bloodwork and samples and diagnose conditions.
Operated x-ray machines and exposed radiographic films.
Assisted veterinarian with treatment of wounds, vaccination administration and operations.
Home Health Nurse, 04/2012 - 07/2015 Bayada Home Health Care – Falls Church, VA,
Administered prescribed medications and started intravenous fluids to address patient symptoms and underlying etiologies.
Answered patient calls, identified issues and determined how best to provide assistance within parameters established by facility and supervisor.
Supported patients with activities of daily living and functional mobility to improve comfort and quality of life and reduce pain.
Provided compassionate care to patients with debilitating conditions, including back pain, arthritis, fractures, head injuries and strokes.
Addressed patient care needs, collected vitals, dressed wounds and managed catheters.
Assisted patients with activities of daily living and functional mobility to increase comfort and quality of life.
Conducted regular re-evaluations to address changes in needs and conditions, introducing revisions to care plans as needed.
Charted changes in patient conditions and discussed concerns with supervising healthcare provider.
Completed initial assessments of patients and family to determine and address individual home care needs.
Verified consistent delivery of compassionate care to patients with debilitating conditions, including back pain, arthritis, fractures, head injuries and strokes.
Sterilized equipment and supplies using germicides and autoclaves to protect patients and staff from infection.
Administered personal care to clients within private home settings and championed patient independence and well-being.
Participated in continuing education programs and workshops to enhance training and knowledge.
Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
Used facility EMR system to update patient records, transmit prescriptions and transfer files.
Administered oral, intramuscular and IV medications to patients and monitored responses.
Documented all therapies patient charts up-to-date.
Observed strict safety measures, including checking medication dosages before administration to patients.
Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
Administered scheduled medications and therapies intravenously, rectally, orally, subcutaneously and via intramuscular injections while overseeing pain management plans.
Monitored diet, physical activity, behaviors and other patients.
Delivered information regarding care and medications to patients and caregivers in comprehendible terminology
Streamlined charting process, and improved patient outcomes through training and leadership.
Communicated with primary care physicians or emergency care providers to relay patient needs.
Supervised -bed telemetry unit
Executed appropriate steps for patient treatment following careful review of physician medical regimen.
Recommended merchandise to customers based on needs and preferences.
Drove substantial sales with more than $[Amount] in weekly revenue through suggestive selling and by promoting add-on purchases.
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Stayed up to date on store promotions, payment policies and security practices.
Designed and deployed new display ideas to improve accessibility to merchandise, increasing sales [Number]%.
Communicated with customers about [Product or Service] offerings, including policies, restrictions and refund policies.
Demonstrated products to customers, discussed features and redirected objections to capture sales.
Drove sales of [Type] and [Type] products by applying proactive nature, knowledge of customer preferences and active listening skills.
Mixed and matched paints according to customer specifications.
Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Helped customers sign up for loyalty programs and submitted completed paperwork.
Educated customers on product and service offerings.
Created agendas and communication materials for team meetings.
Improved operations by working with team members and customers to find workable solutions.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Collaborated with others to discuss new [Type] opportunities.
Earned reputation for good attendance and hard work.
Recognized by management for providing exceptional customer service.
Delivered [Product or Service] to customer locations.
Answered [Number] calls per [Timeframe] to answer customer questions.
Education and Training
High School Diploma: , Expected in 05/2003 - Central High School - Bolivar, TN GPA: Status -
3.0 GPA
Perfect attendance Recipient
: Medication Administration Technician , Expected in - Moore Norman Technology Center - Norman - Norman, OK GPA: Status -
Completed professional development in basic healthcare needs
Completed continuing education in health science
: Veterinary Assistant, Expected in - Metro Technology Centers - Springlake - Oklahoma City, OK GPA: Status -
Completed coursework in canine pre and post delivery, cecerian and puppy care
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