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Veterinary Technician Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Detailed and analytical Veterinary Technician with four years of animal care experience as well additional three years of veterinary receptionist work and specific expertise in dentistry, anesthesia and analgesics. Accomplished in building relationships with clients when delivering exceptional animal care.

Skills
  • Sternal and lateral recumbency restraint
  • Physical examination
  • Diagnostic ECG/EKG tracing
  • Pre-anesthetic preparation
  • Injectable agent induction
  • Schirmer tear test
  • Gram-stained slide preparation
  • Post-surgical clean up and OR sanitation
  • Subcutaneous injection
  • General anesthesia recovery
  • Medication labeling
  • Medication dispensing
  • Medical history
  • Elizabethan collar application
  • Feline towel restraint
  • Fecal smear testing
  • Maintaining treatment notes
  • Serology
  • Collecting specimens for analysis
  • Suture removal
  • Client education
  • Explaining treatment
  • Spay and neuter surgeries
  • Intramuscular injection
  • Vital signs
  • Ear cleaning
  • Bolus medication
  • Customer service skills
  • Monitoring recovery
  • Administering subcutaneous medication
Education and Training
Oakland Community College Bloomfield Hills, MI Expected in 07/2010 Associate of Applied Business : Accounting - GPA :
Experience
Vetcor - Veterinary Technician
Interlachen, FL, 07/2013 - Current
  • Reviewed vaccination records, and prepare and administer vaccinations according to clinic protocols.
  • Operated x-ray machines, including dental radiographs.
  • Triaged incoming patients arriving for scheduled appointments or on emergent bases to route to appropriate surgeon or treatment area.
  • Answered multiple line phone system and responded to questions regarding pricing and services.
  • Strategically scheduled patient appointments to maintain workflows.
  • Prepared and reviewed records and consent forms.
  • Delivered consistent customer service to pet owners, effectively increasing repeat business.
  • Listened to clients' questions and concerns regarding pets and delivered timely responses and information on treatment protocols and procedures.
  • Recommended products to sustain optimal wellness, including vitamins and supplements, dental cleaning, flea control, geriatric care and dietary measures.
  • Monitored patient vital signs during surgical procedures, and notified veterinarian of changes in stability.
  • Operated anesthetic machines, oxygen equipment and monitoring equipment.
  • Administered and monitored anesthesia for surgeries and operations.
  • Performed dental procedures, including removal of calculus, soft deposits, plaque, stains, polishing and radiograph interpretation.
  • Assisted veterinarian with surgical procedures by assembling and sterilizing instruments and administering anesthesia.
  • Provided direct care for animal patients in post-operative recovery, closely monitoring vital signs and progress.
  • Scrubbed, counted, and packed surgical instruments and drapes into surgi-packs for autoclave sterilization.
  • Writing copious notes regarding pre-operative, operative and post-operative wellbeing.
  • Performed physical examinations and record case history, weight, temperature and other vitals.
  • Conducted initial exams on pets, took vital signs and collected samples for lab.
  • Restrained and stabilized animals during examination and treatment to safeguard against accidental injuries.
  • Assisted veterinarian with treatment of wounds, vaccination administration and operations.
  • Attended to sick or injured animals by securing veterinary care and notifying owners quickly of pet's condition.
  • Prepared and labeled medications and informed client of administration techniques.
  • Interpreted lab results to diagnose veterinary disorders and recommend treatment plans to veterinarian.
  • Used IDEXX to analyze bloodwork and samples and diagnose conditions and diseases.
  • Performed routine laboratory procedures such as hematology, microbiology, parasitology, exfoliative cytology, blood chemistry, coprology, urinalysis and serology.
  • Pitched in with laundry duties, including washing, drying and folding towels, ensuring consistent workflow.
  • Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
East Tennessee Children's Hospital - Surgery Coordinator
Knoxville, TN, 09/2012 - 07/2013
  • Collected coinsurance and deductible payments prior to procedure date.
  • Informed patients of payment policies, collected insurance information and verified benefits.
  • Sent H&P form and other patient information to surgery facility.
  • Coordinated tests such as bloodwork and imagining.
  • Reviewed CPT and ICD codes to check accuracy for billing.
  • Called patients 24 hours after surgery to check post-op status.
  • Entered insurance information and flagged out-of-network coverage information in computer system.
  • Arranged and scheduled post-operative visits during appropriate timeframe after surgery.
  • Obtained signatures and collected completed pre-operative consent and HIPAA forms from patients.
  • Transcribed medical information dictated by physician to document patient care and health updates.
  • Updated patient financial information to ensure accuracy.
  • Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
  • Interviewed patients to collect medical information and insurance details.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
  • Maximized office efficiency by answering multiple incoming calls per day to provide office information and transfer calls to desired personal.
  • Managed medical supply inventory, insurance records, patient charts and company files using online tracking system.
  • Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
  • Gathered information to file appeals for insurance denials and minimized inaccuracies by maintaining accurate records of approvals.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Created and maintained accurate and confidential patient files.
  • Addressed, documented, and responded to incoming and outgoing calls and correspondence.
  • Managed physician calendar, including scheduling patient appointments and procedures.
  • Supervised and trained admitting, billing and collection staff.
  • Managed front office activities, including customer service, patient appointment management, billing and collections, and office administration.
Staples - Assistant Store Manager
Falls Church, VA, 06/2008 - 10/2012
  • Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
  • Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
  • Encouraged professional growth and talent development in associates to increase performance in all areas.
  • Coached and developed store associates through formal and informal interactions.
  • Mentored team on effective upselling and cross-selling techniques.
  • Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
  • Conducted analysis to address productivity and employee needs which resulted in improved employee morale.
  • Maintained organized store, responded to customer complaints and answered questions quickly.
  • Handled scheduling for two store shifts across 7-day work weeks to promote proper and adequate staffing.
  • Processed credit and debit card payments and returned proper change for cash purchases.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives.
  • Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
  • Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
  • Collaborated with department heads to identify opportunities, develop timely solutions and create action plans.

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Resume Overview

School Attended
  • Oakland Community College
Job Titles Held:
  • Veterinary Technician
  • Surgery Coordinator
  • Assistant Store Manager
Degrees
  • Associate of Applied Business