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Veterinary Technician Assistant Manager Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Skills
  • Organizational
  • Time Management
  • Adaptability
  • Decision Making
  • Customer rapport
  • Collaboration
  • Service prioritization
Experience
05/2016 to Current
Veterinary Technician, Assistant Manager Liberty Healthcare Corporation Twentynine Palms, CA,

Manager

  • Assisted in evaluating employee performance and cultivating improvement initiatives.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
  • Managed client marketing strategies and product promotion campaigns to include direct marketing to all potential referral based.

Technician

  • Performed triage and recorded case history, weight, temperature and other vitals.
  • Restrained and stabilized animals during examination and treatment to safeguard against accidental injuries.
  • Monitored patient vital signs during surgical procedures, and notified veterinarian of changes in stability.
  • Prepared surgical equipment and passed instruments and materials to veterinarians during surgical procedures.
  • Answered multiple line phone system for busy animal care facility and responded to questions regarding pricing and services.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Delivered consistent customer service to pet owners.
  • Provided assistance and support to owners during end-stage pet illnesses, with comfort, compassion and empathy.
02/2016 to 05/2016
Sales Associate Ciox Anchorage, AK,
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Offered product and service consultations and employed upselling techniques.
  • Assisted customers by finding needed items and checking inventory for items at other locations.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Won store sales competition for sales, resulting in company gift cards.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
06/2010 to 06/2012
Medical Front Desk Receptionist Long Island Diagnostic Imaging City, STATE,
  • Copied insurance cards, documented details and verified coverage for upcoming procedures or appointments.
  • Retrieved faxes and uploaded related information to patient charts for clinical staff.
  • Handled correspondence, file management and other clerical work for office staff.
  • Followed infection prevention protocols for reception area to protect patients and staff.
  • Scheduled appointments for patients and called patients for reminders or to obtain additional needed information.
  • Checked patients in and out for appointments, including collecting co-payments for appointments.
  • Observed strict HIPAA guidelines at all times according to company policy.
  • Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
  • Greeted callers with enthusiasm, answering all phone calls by second ring.
  • Entered patient information, including insurance, demographic and health history into system to keep all records up-to-date.
Education and Training
Expected in
Graduate Certificate: Veterinary Forensic Science
University Of Florida - Gainesville, FL,
GPA:
  • 3.83 GPA Currently (2021)
Expected in 12/2019
Bachelor of Science: Biology, Business Administration
University of Central Florida - Orlando, FL,
GPA:
  • Major in Biology
  • Minor in Business Administration
Expected in 05/2014
High School Diploma:
Nease Senior High School - Ponte Vedra Beach, FL,
GPA:
  • Summa cum laude graduate
  • 4.1 GPA
Expected in 05/2014
High School Diploma:
St Johns River State College - Saint Augustine, FL,
GPA:
  • Phi Theta Kappa Honor Society
  • Dual Enrollment
Accomplishments and Honors
  • Dean's List and Honor roll throughout high school.
  • Dance Ambassador for a national dance competition in Georgia.
  • Phi Theta Kappa Honor Society at Saint Johns River State College.
  • Promoted from Patient Care to Veterinary Technician, in less than 12-months.
  • Continually exceed goals and expectations to increase referral and patient base.
  • Consistently maintained high customer satisfaction ratings.
  • Maintaining a full time employment plus occasional part time employment while enrolled in college full time.
  • Continually qualify for motivational bonuses.
Certifications
  • Certified Veterinary Assistant- 2016

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89Good

Resume Strength

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  • Measurable Results
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  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended
  • University Of Florida
  • University of Central Florida
  • Nease Senior High School
  • St Johns River State College
Job Titles Held:
  • Veterinary Technician, Assistant Manager
  • Sales Associate
  • Medical Front Desk Receptionist
Degrees
  • Graduate Certificate
  • Bachelor of Science
  • High School Diploma
  • High School Diploma