Veterinary Technician Assistant resume example with 20+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
Empathetic Veterinary Technician with specialized training in routine and emergency care. Administers medications, vaccines and treatments for infectious diseases. Committed to ethical treatment of animals. Energetic Veterinary Technician enthusiastically tackles new challenges. Team-oriented with passion for cats, dogs and other domestic pets. Delivers excellent customer care to earn five-star ratings and repeat business. Reliable Veterinary Technician with demonstrated history of bonding with pets and owners. Extensive knowledge of obedience training and commands. Properly handles animals of various sizes and enforces good behavior on group walks. Responsible and dedicated animal care professional with proven abilities in cleaning cages and managing supplies. Meets animal needs with compassion and love for every creatures. Offers excellent time management, multitasking and organizational skills.
Skills
Post-surgical clean up and OR sanitation
Contrast study
Sternal and lateral recumbency restraint
Halter placement
Injectable agent induction
Snare restraint
Gowning and gloving procedures
Lab animal restraint
Pre-anesthetic preparation
Parasitic visual exams
Medication dispensing
Feline towel restraint
Monitoring recovery
Elizabethan collar application
Suture removal
General anesthesia recovery
Medication labeling
Maintaining treatment notes
Explaining treatment
Spay and neuter surgeries
Ear cleaning
Medical history
Patient bathing
Administering subcutaneous medication
Aseptic techniques
Intramuscular injection
Administering first aid
Collecting specimens for analysis
Maintain controlled drug inventory.
Client education
Subcutaneous injection
Experience
Veterinary Technician Assistant, 09/2012 - 09/2021 National Veterinary Associates – New York, NY,
Restrained and stabilized animals during examination and treatment to prevent injuries.
Prepared and labeled medications and instructed client on administration.
Performed physical examinations and recorded weight, temperature and other vitals.
Operated anesthesia, oxygen and monitoring equipment.
Monitored vital signs during surgery and notified veterinarian of changes.
Partnered with IDEXX to analyze blood samples and diagnose conditions and diseases.
Prepared and reviewed records and consent forms.
Assisted with polishing, removing stains and other dental procedures.
Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
Leveraged ultrasound and x-ray equipment for imaging and interpreted results.
Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
Triaged scheduled or emergency patients to route to appropriate surgeon or treatment area.
Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
Assisted grooming staff with nail clipping, blow-drying and combing during peak hours and holidays.
Walked animals outside to avoid accidents in play areas or bedding.
Explained lodging, grooming and care services to pet owners and cross-sold specialty products.
Examined animals for injury or illness and documented symptoms for veterinarian review.
Delivered excellent service to pet owners to drive repeat business.
Walked dogs while enforcing good behavior and manners.
Receptionist, 09/2012 - 09/2021 Guardian Elder Care – Scranton, PA,
Scheduled and confirmed appointments.
Answered and directed incoming calls using multi-line telephone system.
Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Maintained daily calendars, set appointments with clients and planned daily office events.
Processed payments and updated accounts to reflect balance changes.
Sorted incoming mail and directed to correct personnel each day.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Entered data in Cornerstone software to keep records of Cornerstone information.
Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Managed more than 200 incoming calls per day.
Prepared packages for shipment by generating packing slips and setting up courier deliveries.
Maintained financial records to verify timely clearance of credit and debit activities.
Coordinated and communicated with 100 clients daily to gather pertinent information.
Drafted professional business communication and answered phone calls and emails.
Answered phone calls, provided information to callers and connected callers to appropriate people.
Handled payment processing and provided customers with receipts and proper bills and change.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Answered office phone and emails to schedule appointments, answer questions, and document information.
Greeted incoming patients and verified paperwork to manage smooth intake processes.
Managed customer complaints and rectified issues to complete satisfaction.
Documented and routed business correspondence to manage office paperwork.
Pulled and organized requested documentation.
Greeted visitors and directed them to appropriate areas, verifying reasons for visit and payment information.
Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
Maintained front office cleanliness and organized supplies to increase productivity.
Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
Determined needs of visitors and provided information or solutions.
Communicated with outside offices to obtain records and transfer files for patient/client needs.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
Signed for packages, recorded deliveries and distributed to personnel.
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Applied knowledge of medical terminology and insurance processes to support office administration productivity.
Kept the veterinarians office organized and well-stocked to maximize operational efficiency.
Input customer data into reservation software and made immediate updates to reflect room changes.
Managed office duties and basic administrative tasks, organized and cleaned work space, ordered materials and answered phone calls.
Produced and distributed clear and error-free business correspondence, file documentation and internal team memoranda.
Prepared and communicated treatment plan instructions for patients to facilitate at-home and continuing care.
Worked with office manager to attain operational goals.
Server, 10/1997 - 05/2016 Brass Tap Beer Bar – Cedar Falls, IA,
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Collaborated with host, bus person and cook to serve up food and beverage options.
Prepared salads, appetizers and garnishes to assist kitchen staff.
Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Provided exceptional service to high volume of daily customers.
Cleared table and bussed dishes to allow for quick setups.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Stocked server areas with supplies before, during and after shifts.
Set up dining room to meet hospitality and service standards.
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Developed strong and lasting resident relationships.
Greeted newly seated guests promptly, filled water glasses and brought bread to table.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
Implemented sanitary food handling, holding and service protocols.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Completed opening and closing checklists to facilitate smooth restaurant operations.
Documented food orders and ran items to guest tables in dining room.
Set up tables and counters to prepare dining and serving areas.
Reset tables between guests, refilled condiments and wiped down surfaces.
Completed final preparations of dishes and quickly delivered items to customers.
Relayed orders and special requests to cooks.
Calculated charges, issued table checks and collected payments from customers.
Handled special customer requests for separate checks and menu substitutions.
Minimized customer wait times by taking and filling large volume of orders each day.
Provided timely checks on guest needs and brought requests.
Calculated accurate bill amounts and processed cash and credit card payments.
Restocked tables, wait staff areas and order staging areas.
Discussed dining menu information to aid in decision process for senior residents.
Cross-trained as host and helped with tasks such as greeting diners and escorting guests.
Increased sales of high margin menu items through effective upselling.
Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Inventoried food supplies to determine needs and replenish stations.
Served plated dinners, oversaw buffet-style dinners and passed hors d'oeuvres for parties.
Practiced safety and loss prevention procedures, adhering to universal precautions and infection control guidelines.
Refilled drinks at many tables throughout service areas, checking in with diners about specific needs.
Monitored dining rooms for safety and customer needs, upholding high standards for service and experiences.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Plated food and assessed plate presentation to maintain highest standard of food quality.
Welcomed incoming patrons and seated at optimal locations based on individual preferences and server balancing requirements.
Washed buffet, restaurant and banquet items and arranged silverware, dishes, cooking utensils, equipment and displays.
Observed eating patterns of residents to record proper nutrition during meal times.
Designed emergency protocols to enhance customer and worker safety.
Education and Training
High School Diploma: , Expected in 06/1997 - Columbia High School - Lake City, FL GPA:
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