Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Customer Service Representative with over 16 years of successful experience in Customer relations and team building. Recognized consistently for performance excellence and contributions to success in customer service industry. Strengths in communication and sales backed by training in Business Administration.

  • Staff Training
  • Client Counseling
  • Verbal and Written Communication
  • Problem Sensitivity
  • Client Relations
  • Problem Solving
  • Clear Communication
  • Appointment Scheduling
  • Billing and Invoicing
  • Responsible and Reliable
  • Customer Service
Work History
02/2021 to Current
Veterinary Technician City Of Jacksonville, Fl Jacksonville, FL,
  • Managed medical intervention and therapy for animals in collaboration with Practice Manager and Veterinarian staff.
  • Recorded symptoms and documented medical observations to inform treatment decisions, as well as discussing additional options for day (sales opportunities i.e. pedicures, ear cleanings, etc).
  • Greeted pet owners and performed intakes to go over array of available services, outline costs and determine special needs of animal while in care.
  • Answered owner animal health questions and advised on best care practices.
  • Multi-tasking in typing and phone call discussion with clients while using multiple formats such as Excel, Word, Petware and Chrome with little to no error.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Answered owner animal health questions and advised on best care practices
02/2018 to 07/2020
Shift Leader Pilgrim's Haleyville, AL,
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Enforced company policies and regulations with employees.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress
  • Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk
  • Collected, arranged and input information into database system
02/2014 to 02/2018
Client Service Coordinator Firstservice Residential Fort Mill, SC,
  • Documenting concerns with great detail, and verifying personal information to ensure accurate information on file.
  • Confirming estimate and approval with client. Discussing with clients that estimates will be confirmed with doctors after examinations are done and final cost will be provided at that time, and only estimate is provided at check in.
  • Calls are made to reminded clients that pets are due for services, appointments are made by phone. Answering calls in between outbound calls, answering questions and scheduling inbound calls. On average, 50 outbound calls are made each day for Client connection calls.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances
  • Described product highlights and benefits to help guide purchasing decisions
    Managed master calendar, including efficiently scheduling and confirming examination appointments for five Veterinarians.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
  • Created customer support strategy to increase customer retention.
  • Developed documentation and logs of implemented solutions and generated and submitted reports.
  • Introduced clients to available online resources and services to increase convenience.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Cultivated long-lasting client relationships based on trust and solid understanding of business needs.
  • Coordinated with operations staff to resolve service problems and boost client satisfaction.
Expected in 10/2012
MBA: Business Administration And Management
Stevens-Henager College-Ogden - Boise, ID,

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School Attended

  • Stevens-Henager College-Ogden

Job Titles Held:

  • Veterinary Technician
  • Shift Leader
  • Client Service Coordinator


  • MBA

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