Professional and competent worker with 15 + years customer service experience in a variety of areas, including restaurant hostess, salon and spa front desk, cosmetology, and veterinary medicine, aiming to acquire full time employment. Possesses a strong work ethic coupled with the ability to learn quickly, work efficiently with attention to detail and address everyone with a positive and personable approach. Client-focused Veterinary Technician with proven history of excellence in anesthesia, wellness and surgery. Self-motivated and caring individual accomplished in delivering excellent care to felines and canines. Commended for outstanding work ethic and sound knowledge of veterinary medical procedures and techniques.
Skills
Post-surgical Monitoring
Client Counseling
Verbal and Written Communication
Dental Procedures
Euthanasia Assistance
Laboratory Testing
Medication Administration
Pre-Anesthetic Preparation
Client Relations
Clear Communication
Humane Animal Restraints
Equipment Sterilization
Animal Vaccinations
Staff Training
Injectable Agent Induction
Anesthesia Administration
Surgery and Procedure Preparation
Experience
Veterinary Technician, 10/2016 - Current Banfield Pet Hospital – Johnston, RI,
Communicated with clients in a timely, professional and compassionate manner to obtain pertinent medical history on a variety of both sick and healthy patients
Thoroughly read over and gathered new and important information from medical records for new patients
Performed advanced technical duties including anesthesia induction and monitoring, dental prophylaxis, performed dental radiographs as well as dental charting
Carried out medical laboratory tests, preformed phlebotomy, radiographs, placed I.V. Catheters, administered subcutaneous fluids, oral medications, and vaccinations when appropriate
Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
Monitored vital signs during surgery and notified veterinarian of changes.
Trusted to fill prescriptions for clients, as well as to handle all controlled drugs when preparing for surgery or other medical procedures
Kept thorough track of all used controlled drugs by properly utilizing the drug handbooks
Monitored animal behavior, coordinated caretaking and prepared treatment charts for hospitalized patients
Created estimates for surgical, dental and other routine treatments
In a thorough manner, explained the charges in clients’ estimates as to ensure clear communication and build trust
Triaged emergency situations via the phone or in person
Helped to maintain quarterly inventory
Proficient use of “WoofWare” software to book, record, charge and communicate with clients
Assisted with training new employees in a variety of these areas in the veterinary field
Responsible for creating and maintaining a presence on our social media outlets by gathering photos, accurate articles or facts, and other helpful and relevant information
Built trusting relationships with clients with follow up calls, post visit
Answered medical questions about recovery post-surgery, allergies, food choices, lab results and medications along with potential side effects.
Restrained and stabilized animals during examination and treatment to prevent injuries.
Operated anesthesia, oxygen and monitoring equipment.
Addressed healthcare needs of animals by coordinating with veterinarians and following orders.
Examined animals for injury or illness and documented symptoms for veterinarian review.
Explained lodging, grooming and care services to pet owners and cross-sold specialty products.
Cosmetologist and Front Desk Manager, 08/2011 - 04/2016 STUDIO M SALON & DAY SPA – City, STATE,
As a “Stylist” consulted with clients and executed services for haircuts, colors and styling
Front Desk Reception Manager in a busy full service salon and day spa
Catered to all aspects of clients needs prior to and after their appointments
Trusted to work independently and to manage all salon opening and closing procedures
Extensive knowledge and use of “Millennium” salon software for client appointments and contact
Cashiering and handling of payments for all services and retail products
Organized and coordinated services for weddings and other large party events
Ordering and stocking of all salon retail and professional products
Extensive knowledge of all skin care, make up and nail care product lines including Bumble & Bumble, Priori and Spa Ritual
Monthly inventory and product maintenance
Lead Hostess, 09/2007 - 08/2011 SPENCER’S RESTAURANT – City, STATE,
Assisted guests and restaurant employees in a popular casual fine dining establishment
Answered high volume phone lines, making and confirming reservations and tending to guests’ special requests
Proficient use of “Open Table” reservation system and floor seating operations
Handled restaurant opening and closing procedures
Prepped and maintained menus, front desk, lobby and restrooms
Greeted and assisted guests in a courteous and professional manner to ensure an enjoyable dining experience
Created nightly floor plans to manage seating of guests efficiently for both restaurant guests and personnel
Took “to go” orders and handled guest issues
Education and Training
Online Veterinary Technician Program: , Expected in 01/2021 - Penn Foster University - Houston, TX, GPA:
First semester completed
Cosmetology License # 507147: , Expected in 09/2009 - CHAMPION INSTITUTE OF COSMETOLOGY - Palm Springs, CA GPA:
: , Expected in 01/2009 - PALM SPRINGS HIGH SCHOOL - Palm Springs, CA GPA:
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