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Veterinary Receptionist / Technician Resume Example

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VETERINARY RECEPTIONIST / TECHNICIAN
Professional Summary

I am a Certified Veterinary Technician with 27 years of hands on experience. I offer exemplary customer service skills; I am organized, knowledgeable and I am known for remaining composed and confident in crisis situations. My extensive background along with my knowledge of animal behavior, nutrition and training make me a great addition to your team.

Skills
  • Telephone etiquette
  • Trained in Software
  • Appointment Scheduling
  • Customer interaction
  • Flexible & Adaptable
  • Type software proficiency
  • Troubleshooting
  • Reading comprehension
  • Supervision
  • Excellent work ethic
  • Customer service
  • Clerical
  • Interpersonal Communication
  • Planning and Coordination
  • Conflict resolution
  • Good listening skills
  • Critical thinking
  • Training & Development
Work History
Veterinary Receptionist / Technician , 06/2014 to Current
Plumtrees Animal Hospital – Danbury, CT
  • Scheduled annual checkup appointments, consultations and surgery visits for various animals, including dogs and cats.
  • Monitored urine and fecal output, completed weight checks and observed appetite during feeding.
  • Answered owners' animal health questions and educated on healthy animal care practices.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Processed new patients and updated client records with key information using Software.
  • Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
  • Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
  • Entered data from pet records and office visits into computer system using Software.
  • Maintained office and waiting room, keeping common areas clean and tidy.
  • Managed financial documentations such as expense reports and invoices.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Managed master calendar and scheduled appointments for Number providers based on optimal patient loads and clinician availability.
  • Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Enhanced office efficiency by handling Number+ callers per day.
  • Completed and filed financial documentation for accounting purposes.
  • Coordinated front office duties, including customer service, patient scheduling and billing.
  • Maintained current and accurate medical records for over Number patients.
  • Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments and handling patient inquiries.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
  • Supported providers in outpatient medical office through coordinating all administrative operations.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Located, checked in and pulled medical records for patient appointments and incomplete charts.
  • Organized patient files and streamlined operations to improve efficiency.
Veterinary Technician, 12/2008 to 06/2014
Stone Veterinary Hospital – Watertown , CT
  • Did all medical and food ordering / Inventory
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
  • Conducted preliminary patient workups including gathering patient history information, description of symptoms from owner, and documenting presenting condition.
  • Collected specimens from patients for laboratory analysis for parasites, blood analysis and culture.
  • Administered medications to animals in treatment on regular, scheduled basis and documented any changes in condition.
  • Bathed and dipped dogs afflicted with mange or parasitic infestations and applied specific medications for itch relief.
  • Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
  • Assessed paws, ears and eyes for injuries or infections as part of initial evaluation.
  • Managed medical intervention and therapy for animals in collaboration with veterinarian.
  • Established intravenous drips for ongoing hydration in treatment of canines suffering from parvovirus infections.
  • Developed and facilitated community classes to provide information for pet owners while building hospital's reputation.
  • Administer medications, vaccines, and treatments as instructed by veterinarian.
  • Made visits to farms to assist with animal emergencies such as injury, disease and birthing.
  • Processed new patients and updated client records with key information using Software.
  • Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment.
  • Lifted Number+ dogs of varying weights and breeds for bathing and grooming services on daily basis.
  • Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
  • Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Performed ophthalmological procedures such as tear production testing, topical anesthetic application, fluorescein staining of cornea and tonometry.
  • Managed adjoining veterinary supply shop that sold medications, animal food and pet equipment.
  • Maintained daily progress records, surgery logs, x-ray logs, Drug Enforcement Administration logs and routine records.
  • Implanted subcutaneous identification microchips into animals.
  • Walked pets outside Number times per shift to prevent accidents in group play areas and on bedding.
  • Assisted Job title in performing basic exams and tests such as fecal and blood analysis for all species of patients.
  • Greeted pet owners and performed intakes to go over array of available services, outline costs and determine special needs of animal while in care.
  • Answered owners' animal health questions and educated on healthy animal care practices.
  • Assisted veterinarian with wound treatment, administration of vaccines and operations.
  • Performed dental cleanings using ultrasonic scaler.
  • Monitored urine and fecal output, completed weight checks and observed appetite during feeding.
  • Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
  • Performed dental extractions with no periosteal elevation, no tooth resectioning, and no bone resectioning.
  • Assisted veterinary surgeon in Type and Type surgeries and procedures across variety of domestic and exotic species of animals.
  • Cared for animals pre-surgery, including administering anesthetics.
Veterinary Technician / Receptionist , 02/2000 to 02/2008
Veterinary Referral And Emergency Center – Norwalk, CT
  • ICU Technician , internal medicine liaison , Oncology Technician , MRI technician, Reception
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Scheduled and confirmed appointments and meetings for Job Title.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Education
Associate Of General StudiesDanbury High School - Danbury, CT
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Resume Overview

Companies Worked For:

  • Plumtrees Animal Hospital
  • Stone Veterinary Hospital
  • Veterinary Referral And Emergency Center

School Attended

  • Danbury High School

Job Titles Held:

  • Veterinary Receptionist / Technician
  • Veterinary Technician
  • Veterinary Technician / Receptionist

Degrees

  • Associate Of General Studies

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