Experienced Veterinary Assistant focused on building strong relationships with customers and their pets. History of successfully managing administrative responsibilities while delivering quality care. Extensive knowledge of canine behavior. Compassionate about animals and their well being. Fast learner who can adapt to any situation calmly and professionally. As a USMC spouse I have had to learn to adapt quickly to change. I have a lifetime of experience with canines, felines, horses and pocket pets. We have one daughter who is currently a senior in high school, two dogs and a three legged cat.
Skills
Client satisfaction
Coordination skills
Cash management experience
Proper phone etiquette
Medication administration
Technologically savvy
Proficient in Intravet and Hippo software
Scheduling
Conflict resolution
Customer service
Pre-anesthetic preparation
Lab animal restraint
Detail-oriented
Use of muzzles and restraints
Administering first aid
Pharmacology knowledge
Monitoring recovery
Anesthesia monitoring
Spay and neuter surgeries
Maintaining treatment notes
Preventative treatment planning
Collecting specimens for analysis
Knowledge of federal regulations
Safe animal restraints
Prescription fulfillments
Invoicing and collections
X-ray equipment
Patient and reliable
Preventative care and treatment
Routine physical exams
Recording and charting procedures
Multi-line phone
Gentle and caring
Explaining treatment
Administering subcutaneous medication
Education and Training
Randleman High SchoolRandleman, NCExpected in 05/1999 – –High School Diploma: - GPA:
Randolph Community CollegeAsheboro, NCExpected in 04/2004 – –GED: - GPA:
Randolph Community CollegeAsheboro, NCExpected in – –:CNA/NURSING - GPA:
Set up appointments for checkups and scheduled veterinary consultations and surgical visits for approximately 30 or more animals per day.
Answered client phone calls and responded to general medical questions while taking messages for the DVM.
Processed client payments, sent invoices and placed appointment reminder calls.
Triaged incoming patients arriving for scheduled appointments or on emergent bases to route to appropriate area.
Reviewed pet records from daily visits and appointments, entering all important data and inputting all charges into the client's invoice.
Collected and documented animal information such as weight, size, physical condition and food intake for each appointment.
Offered every owner exceptional customer service and support, as well as top-notch care to each animal.
Assisted customers by phone, including scheduling appointments and treatments.
Educated clients about diseases that can be potentially spread from animals to humans.
Pulled up vaccinations.
Filled approved medications and called to let owner know the medication was ready for pick up in a timely manner.
Attached medical records emailed or faxed to the patient's documents and lab work.
Faxed and approved online/over the phone prescriptions.
Properly restrained and stabilized animals during veterinary procedures and treatment.
Restrained and managed scared and active animals.
Define techniques and coach owners how to modify aggressive behavior, inappropriate urination and separation anxiety.
Administered medicine to animals and monitored health following treatment.
Checked animals' temperature, heart rate and lung sounds.
Assisted veterinarian with treatment of wounds, vaccination administration and examining animals.
Monitored animals undergoing treatment for changes and signs of improvement.
Documented and tracked all treatment activities.
Assisted DVM in euthanizing animals humanely.
Collected tissue, feces, blood and urine samples for examination and analysis.
Used IDEXX to analyze bloodwork and samples.
Prepared, processed and analyzed lab samples.
Operated diagnostic equipment such as radiographic equipment.
Assisted in prepping supplies and documentation for each surgery daily.
Scrubbed, counted, and packed surgical instruments and drapes into surgi-packs for autoclave sterilization.
Administered and monitored anesthesia for surgeries and operations.
Administered anesthetics during surgery and monitored effects.
Prepared surgical equipment and passed instruments and materials to veterinarians during surgical procedures.
Provided direct care and closely monitored vital signs and progress of animals recovering from surgery to notified DVM of any changes.
Assisted in an average of 14 spay and neuter operations each week.
Assisted in an average of 2 Declaws each week.
Assisted in Eye Removal Surgery.
Assisted in 2 Limb Amputations.
Assisted in a Canine C-Section.
Arbor Company - Veterinary Receptionist Naples, FL, 12/2018 - 08/2019
Answered client's phone calls and responded to questions while taking messages for staff veterinarians.
Supervised waiting area, mopped floors, vacuumed and rearranged magazines to maintain office.
Set up appointments for checkups and scheduled veterinary consultations and surgical visits for approximately 30 or more animals per day.
Process financial transactions for clients.
Reviewed pet records from daily visits and appointments, entering all important data into system.
Supported administrative staff by assisting in monthly rebates, ordering brochures and taking inventory of all office supplies.
Created and maintained accurate client/patient files.
Made new client charts and broke down inactive, euthanized or deceased charts.
Pulling charts and making sure the correct forms were attached for the following day.
Putting together boarding charts and attaching correct forms for the following day.
Creating and sending out reminder cards twice monthly.
Completing reminder calls for the following day.
Answered on average 50 daily phone calls to schedule appointments and address patient inquiries.
Scheduled over 50 daily appointments/procedures using Intravet.
Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in a busy fast paced veterinarian hospital with 4 wonderful providers.
Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
Consistently double-checking information and availability, before scheduling to limit conflict.
Assisted in kennel duties, daily routine care of animals staying in the facility.
Assisted with nail trims and anal gland expressions.
Assisted my co-workers with end of day tasks.
Communicated well with all veterinarians.
Triaged patient's over the phone and in office.
Sarah Redding - Private In-Home Caregiver City, STATE, 01/2006 - 01/2012
Helped client handle all personal needs, from simple cleaning and daily exercise to bathing and personal grooming.
Trachea, ventilator and quadriplegic patient daily care.
Helped clients handle all personal needs, from simple cleaning and daily exercise to bathing and personal grooming.
Checked mail, shopped for groceries and handled bill payments.
Cleaned houses and living spaces, ran errands and cooked meals daily.
Collected and recorded patients' blood pressure, pulse and respirations (TPRs) to evaluate and note basic health status.
Provided patients and families with emotional support.
Assisted patients with bladder and bowel needs by helping to restroom.
Changed bed linens, made bed and laundered soiled linens to keep patient's bed clean.
Prepared food and helped patients eat to support healthy nutrition.
Cared for wounds by changing bandages, dressings and binders to promote healing.
Assisted patients with daily hygiene tasks, including bathing, dressing, dental care and grooming.
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