Veterinary Assistant Receptionist Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Outgoing and friendly. Delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and client interaction.

  • Delivery Coordination
  • Research and Data Analysis
  • Verbal and Written Communication
  • Computer Proficiency
  • Payment Processing
  • Positive Attitude and Energetic
  • Documentation and Reporting
  • Multi-Line Phone Systems
  • Customer Service-Oriented
  • Data Entry and Database Software
  • Multitasking and Prioritization
  • Records Management
  • Attention to Detail
  • Visitor and Customer Relations
  • Courteous and Professional
  • Scheduling and Calendar Management
  • Conflict Resolution
  • Public Relations
  • Positive Attitude
  • Automated and Manual Data Entry
  • Document Management
  • Word Processing
  • Relationship Building
  • Data Entry
  • Basic Math
  • Office Supply Management
Work History
Veterinary Assistant/Receptionist, 08/2016 to 11/2019
Shakey's Pizza Escondido, CA,
  • Answering phones, pulling client charts, check-ins/outs, scheduling, faxing, filing, customer service, refilling prescriptions, vaccination administration, pet restraint, assisting in minor surgeries, triage, phlebotomy, displaying professional office etiquette.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Trained new staff on correct procedures, compliance requirements and performance strategies.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
  • Responded to inquiries from callers seeking information.
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Corresponded with clients through email, telephone or postal mail.
  • Handled tasks and responsibilities for front office employees during periods of understaffing.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Assistant Manager, 11/2018 to 04/2019
Little General Convenience Store City, STATE,
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Monitored security and handled incidents calmly.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Supervised and motivated five staff employees.
Child Watch Coordinator, 09/2010 to 09/2016
Tri-County YMCA City, STATE,
  • As child watch coordinator, I oversaw a staff of approximately 8-10 employees.
  • My responsibilities included, but were not limited to, staff scheduling, specific attention to allergens, attention to mental stimulation tools, being certified in infant, toddler, kid, and adult CPR and First Aid, handling parental/ guardian conflicts in regards to pick ups and drop off, issues with the staff, complaints and compliments, and updating and scheduling safety certifications for staff.
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Maintained effective schedule balance between rest periods, active play and instruction.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Assisted children with putting on coats and cold-weather gear before going outside.
  • Introduced children to educational games and activities to boost learning.
  • Distributed food, napkins and beverages in preparation for snack time.
  • Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.
  • Instructed children in crafts and other activities to promote gross and fine motor skills, including creating paintings, drawings, paper crafts and decorations.
  • Worked with children individually and in groups to teach social, communicative and problem-solving skills.
  • Kept areas clean, organized and stocked, and sanitized surfaces and toys.
  • Used positive reinforcement techniques to promote patience and other good behaviors in children.
  • Developed lessons and activities to promote children's physical and emotional development.
  • Created safe and engaging learning environment for groups of diverse children with various learning styles.
  • Prepared group activities to enhance socialization, communication and problem-solving skills for children.
  • Consulted with families to discuss activities and behaviors of each child.
  • Selected appropriate stories based on ages of children and teachable moments, read to groups and promoted discussions based on content.
  • Handled daily administrative tasks efficiently to minimize time away from children, including updating attendance and requesting new supplies.
Assistant to Aquatic Director, 08/2001 to 07/2009
Charleston Family YMCA City, STATE,
  • Implemented and maintained safety standards and deployed first aid, CPR and other emergency management services as needed.
  • Supervised aquatic staff and administered performance evaluations to communicate expectations .
  • Conducted in-service training, meetings and conferences to share ideas and plan aquatic programs.
  • Monitored pH, chlorine, alkalinity and water hardness and took steps to maintain pool at optimal levels.
  • Collaborated with cross-functional staff to enrich aquatic programs by coordinating schedule with general program operations.
  • Tracked, organized and cleaned pool equipment and restocked or replaced inventory to keep pool in good working condition.
  • Interviewed, supervised and motivated 18+ staff members to achieve optimal productivity.
Associate: Criminal Justice, Expected in
University of Phoenix-Online Campus - Winfield, WV
Certificate in Pharmacy Technician: , Expected in
- ,
Certificate in Phlebotomy: Phlebotomy, Expected in 08/1999
Morgantown Phlebotomy Group - Morgantown, WV,

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Resume Overview

School Attended
  • University of Phoenix-Online Campus
  • Morgantown Phlebotomy Group
Job Titles Held:
  • Veterinary Assistant/Receptionist
  • Assistant Manager
  • Child Watch Coordinator
  • Assistant to Aquatic Director
  • Associate
  • Certificate in Pharmacy Technician
  • Certificate in Phlebotomy

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