Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Results-driven (Job listing) with track record of excelling in fast-paced office environments. Strong client relations skills and ability to resolve conflicts and issues with tact and diplomacy to drive client retention and loyalty. Knowledgeable in [Industry] terminology, products and services to effectively address and respond to public and personnel inquiries.

  • Safety precautions and measures
  • Multitasking
  • People skills
  • Work ethic
Veterinary Assistant/Receptionist, 08/2013 - 04/2021
Moe's Southwest Grill Dawsonville, GA,
  • Scrubbed, counted, and packed surgical instruments and drapes into surgi-packs for autoclave sterilization.
  • Provided direct care for animal patients in post-operative recovery, closely monitoring vital signs and progress.
  • Treated animals afflicted with mange and various skin conditions with therapeutic bath treatments and medications.
  • Supervised waiting area, mopped floors, sanitized for infectious diseases, and rearranged magazines to maintain office.
  • Triaged incoming patients arriving for scheduled appointments or on emergent bases to route to appropriate surgeon or treatment area.
  • Set up appointments for checkups and scheduled veterinary consultations and surgical visits for approximately 20 animals per day.
  • Restrained and stabilized animals during examination and treatment to safeguard against accidental injuries.
  • Reviewed pet records from daily visits and appointments, entering all important data into system.
  • Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
  • Explained disease and condition diagnoses, prognoses and treatment options to pet and animal owners to provide information for decision-making concerning care.
  • Liaised with pet owners, asking appropriate questions and listening carefully to understand symptoms and explain treatment options.
  • Interacted with clients regarding animal health, education on treatment protocols and general procedures.
  • Educated clients and public on animal health, treatment protocols and general procedures.
  • Provided assistance and support to owners during end-stage pet illnesses, delivering comfort, compassion and kind words.
ClickList Associate, 01/2019 - 04/2020
Kroger City, STATE,
  • Used RF scanner to pick items from bins and complete orders.
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
  • Packaged items with appropriate materials to prevent damage during shipping.
  • Stocked and rotated products, supplies and paper goods to optimize freshness.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Examined packages and goods for damage and notified vendors of specific issues requiring replacement.
  • Received incoming product deliveries and relocated to storage shelves, coolers or bins.
  • Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
  • Restocked shelves with current merchandise in attractive displays to promote sales.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Created agendas and communication materials for team meetings.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Improved profit margins by streamlining operations and workflow.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Handled all delegated tasks, including supply ordering and communicating with IT professionals.
Children's Assistant Librarian, 06/2016 - 05/2017
Henry County Public Library City, STATE,
  • Organized library equipment and collections.
  • Oversaw check-in and check-out process of library books and materials at circulation desk.
  • Greeted patrons upon entrance to library and offered assistance with any needs or issues.
  • Implemented summer reading program for children between ages of 2 and 12, drawing positive response from public.
  • Delivered accurate recordkeeping for all library inventory, including periodicals and books.
  • Returned books to circulation by placing on proper shelves.
  • Promoted library's vast services to visitors through active communication.
  • Processed payments for overdue library materials.
  • Verified titles requested from other libraries in bibliographic database.
  • Operated networked and standalone PCs, photocopier, fax machine and scanner.
  • Designed fliers and posted throughout library to inform visitors and patrons of upcoming events, including book clubs, meetings and special programs.
  • Developed strong understanding of cataloging books and other materials through various methods.
  • Answered patrons' questions and assisted in finding materials requested.
  • Assisted patrons in regards to library's computer system and gave instructions for logging onto Internet.
  • Maintained well-rounded knowledge of automated library systems and reference data to share with patrons and visitors.
  • Verified accurate recording of all lending transactions in library logs.
  • Kept watchful eye on front desk at all times to encourage protected library environment.
  • Handled all delegated tasks, including Story Time and STEM classes.
Shift Manager, 02/2014 - 05/2016
Flying J Travel Center City, STATE,
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Managed schedules, accepted time off requests and found coverage for shifts.
  • Generated reports to assess performance and make adjustments.
  • Increased customer base and market share by promoting product through diverse channels.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Documented receipts, employee hours and inventory movements.
  • Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
  • Improved productivity initiatives, coordinating itinerary and scheduling appointments.
  • Collaborated cross-functionally on Upsales which led to 32% increase.
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
  • Led staff meetings for team of 32 to communicate daily directives.
  • Cross-trained in every department role to maximize operational knowledge.
  • Reviewed employee performance every 6months and delivered constructive feedback to improve weaknesses.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Handled over $100,000 in funds each week in fast-paced fuel sales environment.
  • Prepped and managed Subway and Cinnabon mini stores inside the location; including managing staff and food prep.
Education and Training
: Pre-Medicine, Expected in
Ball State University - Muncie, IN
: Nursing, Expected in
Ivy Tech Community College Of Indiana - Muncie, IN,
Bachelor of Arts: Creative Writing, Expected in 06/2023
Southern New Hampshire University - Hooksett, NH

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School Attended

  • Ball State University
  • Ivy Tech Community College Of Indiana
  • Southern New Hampshire University

Job Titles Held:

  • Veterinary Assistant/Receptionist
  • ClickList Associate
  • Children's Assistant Librarian
  • Shift Manager


  • Some College (No Degree)
  • Some College (No Degree)
  • Bachelor of Arts

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