Results-driven (Job listing) with track record of excelling in fast-paced office environments. Strong client relations skills and ability to resolve conflicts and issues with tact and diplomacy to drive client retention and loyalty. Knowledgeable in [Industry] terminology, products and services to effectively address and respond to public and personnel inquiries.
Scrubbed, counted, and packed surgical instruments and drapes into surgi-packs for autoclave sterilization.
Provided direct care for animal patients in post-operative recovery, closely monitoring vital signs and progress.
Treated animals afflicted with mange and various skin conditions with therapeutic bath treatments and medications.
Supervised waiting area, mopped floors, sanitized for infectious diseases, and rearranged magazines to maintain office.
Triaged incoming patients arriving for scheduled appointments or on emergent bases to route to appropriate surgeon or treatment area.
Set up appointments for checkups and scheduled veterinary consultations and surgical visits for approximately 20 animals per day.
Restrained and stabilized animals during examination and treatment to safeguard against accidental injuries.
Reviewed pet records from daily visits and appointments, entering all important data into system.
Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
Explained disease and condition diagnoses, prognoses and treatment options to pet and animal owners to provide information for decision-making concerning care.
Liaised with pet owners, asking appropriate questions and listening carefully to understand symptoms and explain treatment options.
Interacted with clients regarding animal health, education on treatment protocols and general procedures.
Educated clients and public on animal health, treatment protocols and general procedures.
Provided assistance and support to owners during end-stage pet illnesses, delivering comfort, compassion and kind words.
ClickList Associate, 01/2019 - 04/2020 Kroger – City, STATE,
Used RF scanner to pick items from bins and complete orders.
Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
Packaged items with appropriate materials to prevent damage during shipping.
Stocked and rotated products, supplies and paper goods to optimize freshness.
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Examined packages and goods for damage and notified vendors of specific issues requiring replacement.
Received incoming product deliveries and relocated to storage shelves, coolers or bins.
Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
Restocked shelves with current merchandise in attractive displays to promote sales.
Demonstrated leadership by making improvements to work processes and helping to train others.
Created agendas and communication materials for team meetings.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Improved profit margins by streamlining operations and workflow.
Prioritized and organized tasks to efficiently accomplish service goals.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Handled all delegated tasks, including supply ordering and communicating with IT professionals.
Children's Assistant Librarian, 06/2016 - 05/2017 Henry County Public Library – City, STATE,
Organized library equipment and collections.
Oversaw check-in and check-out process of library books and materials at circulation desk.
Greeted patrons upon entrance to library and offered assistance with any needs or issues.
Implemented summer reading program for children between ages of 2 and 12, drawing positive response from public.
Delivered accurate recordkeeping for all library inventory, including periodicals and books.
Returned books to circulation by placing on proper shelves.
Promoted library's vast services to visitors through active communication.
Processed payments for overdue library materials.
Verified titles requested from other libraries in bibliographic database.
Operated networked and standalone PCs, photocopier, fax machine and scanner.
Designed fliers and posted throughout library to inform visitors and patrons of upcoming events, including book clubs, meetings and special programs.
Developed strong understanding of cataloging books and other materials through various methods.
Answered patrons' questions and assisted in finding materials requested.
Assisted patrons in regards to library's computer system and gave instructions for logging onto Internet.
Maintained well-rounded knowledge of automated library systems and reference data to share with patrons and visitors.
Verified accurate recording of all lending transactions in library logs.
Kept watchful eye on front desk at all times to encourage protected library environment.
Handled all delegated tasks, including Story Time and STEM classes.
Shift Manager, 02/2014 - 05/2016 Flying J Travel Center – City, STATE,
Positioned skilled staff in key areas throughout shift to optimize department productivity.
Managed schedules, accepted time off requests and found coverage for shifts.
Generated reports to assess performance and make adjustments.
Increased customer base and market share by promoting product through diverse channels.
Upheld company standards and compliance requirements for operations and cleanliness of all areas.
Documented receipts, employee hours and inventory movements.
Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Assessed, optimized and elevated operations to target current and expected demands.
Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
Improved productivity initiatives, coordinating itinerary and scheduling appointments.
Collaborated cross-functionally on Upsales which led to 32% increase.
Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
Led staff meetings for team of 32 to communicate daily directives.
Cross-trained in every department role to maximize operational knowledge.
Reviewed employee performance every 6months and delivered constructive feedback to improve weaknesses.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Addressed internal and customer-related issues each day and affected strategic resolutions.
Handled over $100,000 in funds each week in fast-paced fuel sales environment.
Prepped and managed Subway and Cinnabon mini stores inside the location; including managing staff and food prep.
Education and Training
: Pre-Medicine, Expected in - Ball State University - Muncie, IN GPA:
: Nursing, Expected in - Ivy Tech Community College Of Indiana - Muncie, IN, GPA:
Bachelor of Arts: Creative Writing, Expected in 06/2023 - Southern New Hampshire University - Hooksett, NH GPA:
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