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Veterinary Assistant Receptionist Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Outgoing and friendly receptionist and assistant delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.

Skills
  • Payment Processing
  • Positive Attitude and Energetic
  • Prioritization and Time Management
  • Customer Service-Oriented
  • Verbal and Written Communication
  • Multi-Line Phone Systems
  • Research and Data Analysis
  • Data Entry and Database Software
  • Reliable and Punctual
  • Records Management
  • Multitasking and Prioritization
  • Microsoft Office Suite
  • Computer Proficiency
  • Courteous and Professional
  • Attention to Detail
  • Administrative Support
  • Scheduling and Calendar Management
  • Documentation and Reporting
  • Digital File Transmission
  • Accounting and Billing Software
  • Cloud-Based File Organization
  • Billing and Invoicing
  • Lobby Maintenance
  • Document Management
  • Business Correspondence
  • Team Collaboration
  • Positive Attitude
  • Automated and Manual Data Entry
  • Word Processing
  • Spreadsheet Tracking
  • Intuit QuickBooks
  • Office Supply Management
  • Data Entry
  • Personal Initiative
  • Equipment Troubleshooting
  • Claims Handling
  • Bookkeeping Support
Education
Ashworth College Norcross, GA Expected in : Veterinary Technology - GPA :
Bullard High School Fresno, CA Expected in 02/2015 High School Diploma : - GPA :
Work History
Vetcor - Veterinary Assistant/Receptionist
New Market, MD, -
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Corresponded with clients through email, telephone or postal mail.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Scheduled and confirmed appointments and meetings.
  • Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
  • Collected, sorted, distributed and sent mail and packages.
  • Supported various administrative duties by proofreading, transcribing and invoicing.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Answered and quickly redirected up to 4 calls..
  • Operated multi-line telephone system to independently handle high volume calls each day.
  • Kept records to maintain data by entering and updating information.
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Answered incoming calls daily to resolve any issues and schedule appointments.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Resolved customer problems and complaints.
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules.
  • Maintained building security by monitoring logbook and issuing visitor badges.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Balanced veterinarian availability, customer schedules and maximum load levels when scheduling appointments.
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Assisted veterinary surgeon in surgeries and procedures across variety of domestic and exotic species of animals.
  • Assisted vet in performing basic exams and tests for all species of patients.
  • Collected specimens from patients for laboratory analysis for parasites, blood analysis and culture.
  • Conducted preliminary patient workups including gathering patient history information, description of symptoms from owner, and documenting presenting condition.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
  • Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment.
  • Cared for animals pre-surgery, including administering anesthetics.
  • Monitored health and behavior of animals by looking for urine and fecal output, completing weight checks and observing appetite during feeding.
Coastal Pediatric Associates - Veterinary Receptionist
Summerville, SC, 11/2020 - 03/2021
  • Scheduled annual checkup appointments, consultations and surgery visits for various animals, including dogs and cats.
  • Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices.
  • Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment.
  • Monitored health and behavior of animals by looking for urine and fecal output, completing weight checks and observing appetite during feeding.
  • Entered data from pet records and office visits into computer system.
  • Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
  • Processed new patients and updated client records with key information.
  • Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
  • Maintained office and waiting room, keeping common areas clean and tidy.
  • Evaluated incoming patients to determine treatment needs and urgency of care.
  • Located, checked in and pulled medical records for patient appointments and incomplete charts.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
  • Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.
  • Organized patient files and streamlined operations to improve efficiency.
  • Coordinated front office duties, including customer service, patient scheduling and billing.
  • Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Completed skilled administrative work to support all office staff and operational requirements.
  • Improved timely payment of bills by developing flexible payment plans for patients.
  • Maintained current and accurate medical records for patients.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Managed financial documentations such as expense reports and invoices.
  • Completed and filed financial documentation for accounting purposes.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
Harvey L. Edmonds, MD - Medical Assistant
City, STATE, 01/2013 - Current
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Measured patient pulse oximetry.
  • Gathered forms, copied insurance cards to collect patient information for billing and insurance filing.
  • Performed or scheduled preventive maintenance on equipment to promote longevity of use, troubleshooting technical issues and coordinating repairs.
  • Compiled necessary documents for surgical billing packages.
  • Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Report significant information and changes in patient condition to nurse supervisor.
  • Prepared initial patient charts for admission.
  • Followed all appropriate procedures to minimize patient's exposure to radiation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Ordered and prepared reagents and supplies.
  • Conducted machine safety checks according to facility policy.
  • Ambulated, turned and positioned patients.
  • Assisted physicians in follow-through of care.
  • Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
  • Escorted patients to examination rooms.
  • Verified appropriate lab couriers picked up collected lab specimens by checking paperwork.
  • Documented vital signs and health history for patients.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Obtained accurate medical histories from patients, highlighting critical information.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Collected all pertinent data and calculations to aid physician in interpreting results.
  • Welcomed patients and inquired about wellbeing since last treatment.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
  • Maintained detailed records of test results by entering data and patient information into computer.
  • Submitted prescriptions to pharmacy via phone, fax or web.
  • Attended required training, education and meetings.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Scheduled and accompanied clients to medical appointments.
  • Documented all maintenance and repairs in timely fashion.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Completed clinical procedures and gathered patient data for interpretation by physician.

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Resume Strength

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  • Strong Summary
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Resume Overview

School Attended
  • Ashworth College
  • Bullard High School
Job Titles Held:
  • Veterinary Assistant/Receptionist
  • Veterinary Receptionist
  • Medical Assistant
Degrees
  • Some College (No Degree)
  • High School Diploma