Veterinary Assistant Receptionist Resume Example

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(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Outgoing and friendly receptionist and assistant delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.

  • Payment Processing
  • Positive Attitude and Energetic
  • Prioritization and Time Management
  • Customer Service-Oriented
  • Verbal and Written Communication
  • Multi-Line Phone Systems
  • Research and Data Analysis
  • Data Entry and Database Software
  • Reliable and Punctual
  • Records Management
  • Multitasking and Prioritization
  • Microsoft Office Suite
  • Computer Proficiency
  • Courteous and Professional
  • Attention to Detail
  • Administrative Support
  • Scheduling and Calendar Management
  • Documentation and Reporting
  • Digital File Transmission
  • Accounting and Billing Software
  • Cloud-Based File Organization
  • Billing and Invoicing
  • Lobby Maintenance
  • Document Management
  • Business Correspondence
  • Team Collaboration
  • Positive Attitude
  • Automated and Manual Data Entry
  • Word Processing
  • Spreadsheet Tracking
  • Intuit QuickBooks
  • Office Supply Management
  • Data Entry
  • Personal Initiative
  • Equipment Troubleshooting
  • Claims Handling
  • Bookkeeping Support
Ashworth College Norcross, GA Expected in : Veterinary Technology - GPA :
Bullard High School Fresno, CA Expected in 02/2015 High School Diploma : - GPA :
Work History
Vetcor - Veterinary Assistant/Receptionist
New Market, MD, -
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Corresponded with clients through email, telephone or postal mail.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Scheduled and confirmed appointments and meetings.
  • Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
  • Collected, sorted, distributed and sent mail and packages.
  • Supported various administrative duties by proofreading, transcribing and invoicing.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Answered and quickly redirected up to 4 calls..
  • Operated multi-line telephone system to independently handle high volume calls each day.
  • Kept records to maintain data by entering and updating information.
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Answered incoming calls daily to resolve any issues and schedule appointments.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Resolved customer problems and complaints.
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules.
  • Maintained building security by monitoring logbook and issuing visitor badges.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Balanced veterinarian availability, customer schedules and maximum load levels when scheduling appointments.
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Assisted veterinary surgeon in surgeries and procedures across variety of domestic and exotic species of animals.
  • Assisted vet in performing basic exams and tests for all species of patients.
  • Collected specimens from patients for laboratory analysis for parasites, blood analysis and culture.
  • Conducted preliminary patient workups including gathering patient history information, description of symptoms from owner, and documenting presenting condition.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
  • Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment.
  • Cared for animals pre-surgery, including administering anesthetics.
  • Monitored health and behavior of animals by looking for urine and fecal output, completing weight checks and observing appetite during feeding.
Coastal Pediatric Associates - Veterinary Receptionist
Summerville, SC, 11/2020 - 03/2021
  • Scheduled annual checkup appointments, consultations and surgery visits for various animals, including dogs and cats.
  • Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices.
  • Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment.
  • Monitored health and behavior of animals by looking for urine and fecal output, completing weight checks and observing appetite during feeding.
  • Entered data from pet records and office visits into computer system.
  • Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
  • Processed new patients and updated client records with key information.
  • Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
  • Maintained office and waiting room, keeping common areas clean and tidy.
  • Evaluated incoming patients to determine treatment needs and urgency of care.
  • Located, checked in and pulled medical records for patient appointments and incomplete charts.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
  • Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.
  • Organized patient files and streamlined operations to improve efficiency.
  • Coordinated front office duties, including customer service, patient scheduling and billing.
  • Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Completed skilled administrative work to support all office staff and operational requirements.
  • Improved timely payment of bills by developing flexible payment plans for patients.
  • Maintained current and accurate medical records for patients.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Managed financial documentations such as expense reports and invoices.
  • Completed and filed financial documentation for accounting purposes.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
Harvey L. Edmonds, MD - Medical Assistant
City, STATE, 01/2013 - Current
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Measured patient pulse oximetry.
  • Gathered forms, copied insurance cards to collect patient information for billing and insurance filing.
  • Performed or scheduled preventive maintenance on equipment to promote longevity of use, troubleshooting technical issues and coordinating repairs.
  • Compiled necessary documents for surgical billing packages.
  • Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Report significant information and changes in patient condition to nurse supervisor.
  • Prepared initial patient charts for admission.
  • Followed all appropriate procedures to minimize patient's exposure to radiation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Ordered and prepared reagents and supplies.
  • Conducted machine safety checks according to facility policy.
  • Ambulated, turned and positioned patients.
  • Assisted physicians in follow-through of care.
  • Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
  • Escorted patients to examination rooms.
  • Verified appropriate lab couriers picked up collected lab specimens by checking paperwork.
  • Documented vital signs and health history for patients.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Obtained accurate medical histories from patients, highlighting critical information.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Collected all pertinent data and calculations to aid physician in interpreting results.
  • Welcomed patients and inquired about wellbeing since last treatment.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
  • Maintained detailed records of test results by entering data and patient information into computer.
  • Submitted prescriptions to pharmacy via phone, fax or web.
  • Attended required training, education and meetings.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Scheduled and accompanied clients to medical appointments.
  • Documented all maintenance and repairs in timely fashion.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Completed clinical procedures and gathered patient data for interpretation by physician.

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Resume Overview

School Attended
  • Ashworth College
  • Bullard High School
Job Titles Held:
  • Veterinary Assistant/Receptionist
  • Veterinary Receptionist
  • Medical Assistant
  • Some College (No Degree)
  • High School Diploma