Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Energetic, motivated individual who is highly organized and skilled at balancing the needs of clients in both personal and professional capacities.

Skill Highlights
  • Strong medical ethic
  • Computerized charting specialist
  • Problem resolution ability
  • Enthusiastic caregiver
  • Practiced in sterilization techniques
  • Wound cleaning/care ability
  • Chart preparation/filing aptness
  • Patient positioning understanding
  • Pharmacology knowledge
  • Recording and charting procedures
  • Radiology
  • Anesthesia monitoring
  • Safe animal restraints
  • Lab analysis
  • Invoicing and collections
  • Prescription fulfillments

    • Exceptional customer service
    • Inventory management background
    • Reliable
    • Friendly
    • Energetic
    • Approachable
    • Team player
    • Organized
    • Multi-line phone
    • Active listening skills
    • Detail-oriented
    • Gentle and caring
    Professional Experience
    01/2004 to Current
    Veterinary Assistant/Manager Morris Hospital Ottawa, IL,

    Inoculated animals against various diseases. Educated the public about diseases that are spread from animals to humans. Prepared, processed and analyzed lab samples. Processed client payments, sent invoices and placed appointment reminder calls. Laid out surgical equipment and passed instruments and materials to veterinarian during surgical procedures. Operated diagnostic equipment such as radiographic and ultrasound equipment. Vaccinated animals and administered medications orally and intravenously. Collected tissue, feces, blood and urine samples for examination and analysis.Administered medicine to animals and monitored health following treatment. Assisted customers by phone, including scheduling appointments and treatments. Administered anesthetics before surgery and monitored effects prior to surgery. Monitored animals recovering from surgery and notified veterinarian of any changes. Restrained and managed scared and active animals. Checked animals’ temperature, heart rate and lung sounds. Wrote new clinic guidelines for training and educating staff. Maintained composure and patience in face of difficult customer situations. Trained new employees and explained protocols clearly and efficiently. Handled incoming and outgoing correspondence, including mail, email and faxes. Renegotiated payment terms with dozens of suppliers. Verified details of transactions, including funds received and total account balances. Researched and resolved billing and invoice problems. Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Managed incoming and outgoing calls for busy medical office. Scheduled and confirmed appointments for entire management team. Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays. Handled cash and deposits using the proper accounting procedures and documentation.

    02/2002 to 2004
    Cashier/Book Keeper Cit Group Livingston, NJ,

    Handled cash and deposits using the proper accounting procedures and documentation. Entered weekly sales and customer count sheets for review by management. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Organized weekly sales reports for the sales department to track product success. Worked as a team member performing cashier duties, product assistance and cleaning. Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate. Managed cash stock and inventory balances accurately.Stocked and rotated inventory regularly.

    07/2001 to 2002
    Hostess Clara's On The River City, STATE,

    Expressed appreciation and invited customers to return to the restaurant. Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Appropriately suggested additional items to customers to increase restaurant sales. Regularly checked on guests to ensure satisfaction with each food course and beverages. Managed closing duties, including restocking items and reconciliation of the cash drawer. Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators. Checked in deliveries and signed off on products received. Maintained a professional tone of voice and words at all times, including during peak rush hours. Facilitated prompt and accurate seating and service of all guests. Politely answered phones promptly and recorded and confirmed reservations.Greeted guests and communicated about wait time. Routinely checked menus to verify they were current, clean and wrinkle-free. Maximized table turns and rotated seating for maximum guest satisfaction. Assisted servers and dining room hosts and quickly responded to guests' needs.

    11/2000 to 07/2001
    Bank Teller County National Bank City, STATE,

    Monitored and tracked securities transactions, fund transfers, margin accounts and option trading. Educated customers on the variety of loan products and available credit options. Opened new customer accounts, including checking, savings and lines of credit. Managed opening and closing times for the main branch. Established new customer accounts including checking, savings, lines of credit and loans. Balanced daily cash deposits and bank vault inventory with a zero error rate. Assembled in-store marketing displays. Processed cash withdrawals. Adhered to CNB's security and audit procedures. Researched and resolved customer issues on personal savings, checking and lines of credit accounts. Examined checks for identification and endorsement. Processed treasury, tax and loan payments. Reported daily averages and shortages to the operations department. Maintained confidentiality of bank records and client information. Delivered prompt, accurate and excellent customer service.

    Education and Training
    Expected in 2001
    High School Diploma: General Studies
    Homer Community School - Homer, MI

    Member of Spanish, Peer Listening and Future Homemakers of America Clubs. 3.5 GPA

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      Resume Overview

      School Attended

      • Homer Community School

      Job Titles Held:

      • Veterinary Assistant/Manager
      • Cashier/Book Keeper
      • Hostess
      • Bank Teller


      • High School Diploma

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