Attentive Veterinary Assistant passionate about promoting animal health and extending lives of pets. Dedicated and focused professional with 7 years of experience assisting veterinarians in examining animals to determine nature of illnesses or injuries. Comfortable restraining and holding animals for extended periods of time.
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence and solving immediate issues. Goal-oriented and meticulous professional with great computer skills and telephone etiquette. Committed to contributing to company growth and learning new things every day.
Skills
Appointment Scheduling
Routine Examinations
Diagnostic Testing
Medication Administration
Immunization Administration
Supply Ordering and Restocking
Customer Billing
Prescription Filling
Veterinarian Assistance
Animal Euthanasia Assistance
Cash Drawer Balancing
Medical Charting
Experience
Veterinary Assistant, 12/2020 - Current City Of Indianapolis And Marion County – Indianapolis, IN,
Restrained and stabilized animals during examination and treatment to prevent injuries.
Organized operating room ahead of procedures and assisted veterinarians during surgeries.
Administered immunizations, blood plasma and other medications to animals as prescribed by veterinarians.
Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
Trained new veterinary staff on office procedures and requirements.
Operated radiographic and ultrasound equipment.
Documented and tracked treatment activities.
Assisted veterinarians in examining animals.
Helped veterinarians examine animals and identify behavioral changes or clinical symptoms suggesting illness or injury.
Stocked treatment rooms with appropriate supplies, scheduled appointments, answered phones and processed customer payments to boost office efficiency.
Documented patient information with precision to maintain records accuracy.
Administered vaccines to animals and delivered blood and lab results.
Dusted, sprayed and bathed animals to maintain good hygiene and control insect pests.
Educated clients and public on animal health, treatment protocols and general procedures.
Explained disease and condition diagnoses, prognoses and treatment options to pet and animal owners to provide information for decision-making concerning care.
Reception, 05/2015 - 11/2019 Live Nation Entertainment Inc – Ridgefield, NJ,
Scheduled and confirmed appointments.
Answered and directed incoming calls using multi-line telephone system.
Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Maintained daily calendars, set appointments with clients and planned daily office events.
Processed payments and updated accounts to reflect balance changes.
Sorted incoming mail and directed to correct personnel each day.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Entered data in cornerstone software to keep records of client and patient information.
Managed more than 50 incoming calls per day.
Prepared shipping packages by printing packing labels and verifying orders.
Coordinated and communicated with clients to gather pertinent information.
Organized and updated weekly schedules and monthly calendar obligations for various levels of management and staff.
Answered phone calls, provided information to callers and connected callers to appropriate people.
Handled payment processing and provided customers with receipts and proper bills and change.
Answered office phone and emails to schedule appointments, answer questions, and document information.
Managed customer complaints and rectified issues to complete satisfaction.
Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Prepared and communicated treatment plan instructions for patients to facilitate at-home and continuing care.
Cashier Team Lead, 06/2014 - 05/2019 Otg – Orlando, FL,
Assisted with training new cashiers and customer service team members to increase speed of onboarding.
Processed payments for customers quickly and accurately to exceed productivity standards.
Rotated and merchandised products at point-of-sale to improve impulse buy rate.
Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Answered customer questions, provided store information, and directed customers to designated store areas.
Directed cleaning, trash removal, and sanitation procedures to keep aisles and register area organized.
Education and Training
High School Diploma: , Expected in 05/2015 - Southaven High School - Southaven, MS GPA:
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