Veterinary Assistant resume example with 6+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Skills
Time Management
Clinical Symptom Monitoring
Diagnostic Testing
Specimen Collection
Emergency Response
Post-surgical Monitoring
Attention to Detail
Patient Recordkeeping
Verbal and Written Communication
Prescription Filling
Veterinarian Assistance
Relationship Building
Immunization Administration
Appointment Scheduling
Cleaning and Sanitizing
Equipment Sterilization
Animal Feed Preparation
Proper Animal Restraint
Examination Room Oversight
Routine Examinations
Basic Animal Care
Microchip Administration
Vital Signs Measurement
Hospital Staff Support
Patient Discharge
Work History
Veterinary Assistant, 10/2018 - Current City Of Indianapolis And Marion County – Indianapolis, IN,
Triaged incoming patients to determine treatment needs and urgency of care.
Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
Assist technicians and veterinarians in the performance of medical and surgical procedures.
Consistently provide exceptional customer service effectively communicating with patrons in high stress situations.
Ensure a smooth and timely flow of office visits from check-in to discharge.
Accurately obtain patient history from clients.
Accurately weigh patients and obtain temperature, pulse, and respiration.
Accurately review discharge patient instructions with clients and distribute educational materials as recommended by doctor.
Thoroughly document conversations with patrons including all recommendations, declined recommendations or treatments.
Perform accurate data entry into hospital software system to update patron and animal records.
Utilize low stress animal handling and restraint.
Assist in patient recovery.
Clean surgical instruments and wrap for sterilization. Use autoclave properly to sterilize wrapped packs and pouches.
Properly clean, disinfect, and maintain all surgical and medical areas, including the autoclave, distiller, ultrasonic cleaner and washer/dryer.
Stock all areas of hospital as needed.
Contribute to initiatives to improve processes and procedures.
Perform euthanasia related tasks including body care.
CSR - Customer Service Representative, 05/2018 - 10/2018 PetAid Animal Hospital – City, STATE,
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Offered advice and assistance to customers, paying attention to special needs or wants.
Evaluated account and service histories to identify trends, using data to mitigate future issues.
People care skills
Ability to answer client questions
Taking information for appointments, making appointments for new or returning clients
Ability to communicate between clients and staff
Getting clients checked in and out for appointments
Serve as the first point of contact for patrons, and as such responsible for setting a positive tone in a variety of situations.
Provide professional and compassionate service in an urgent care setting.
Ensure patron check-in and discharge processes are smooth and efficient.
Manage hospital calendar by accurately scheduling, confirming, and canceling appointments.
Answer phone calls professionally, courteously and in a timely manner.
Accurately enter patron payments and create end-of-day reports.
Prepare, update and maintain electronic patient and client records through our veterinary practice management software.
Assist with educating patrons on basic hospital information and procedures.
Maintain professional and courteous demeanor in all situations.
Assist with front desk and lobby cleaning and maintenance.
Maintain front desk equipment and supplies.
Contribute to and lead initiatives to improve processes and procedures.
Starbucks Manager/Barista, 05/2015 - 05/2018 Starbucks – City, STATE,
Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
Conducted monthly inventories of raw materials and components on work floor.
Onboarded new employees with training and new hire documentation.
Developed and maintained relationships with customers and suppliers through account development.
Applied customer feedback to develop process improvements and support long-term business needs.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
Delivered feedback to decision-makers regarding employee performance and training needs.
Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
Maximized performance by monitoring daily activities and mentoring team members.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Recorded inventory sales into organization's weekly income report.
Established and updated work schedules to account for changing staff levels and expected workloads.
Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
Cross-trained existing employees to maximize team agility and performance.
Accomplished multiple tasks within established timeframes.
Education
Associate of Science: Biology, Expected in 05/2019 - Regis University - Denver, Colorado, GPA:
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