Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Friendly and reliable receptionist delivers customer service and administrative excellence in all facets of clerical support and public interaction. Excels in calendar management and scheduling, data entry and database administration.

Skills
  • Medication administration
  • File and records management
  • Administrative support
  • Surgical procedures and support
  • Communication skills
  • Radiography
  • Drug calculations
  • Responsible
  • Preventative care specialist
  • Taking and interpreting x-rays
  • Compassionate
  • Motivated
  • Phlebotomy
  • Customer/Client relations
  • Documentation and reporting
  • Transcription and dictation
  • Multi-line telephone systems
  • Professional demeanor
  • Customer and client relations
  • MS Office proficiency
  • Telephone skills
  • Customer-service oriented
  • Technical support
  • Database administration
  • Organization skills
  • Time management
  • Data entry
  • Personable and outgoing
Work History
Veterinary Assistant, 10/2015 - Current
Ethos Veterinary Health Llc Wheat Ridge, CO,
  • Assisted veterinary surgeon in all surgeries and procedures
  • Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment
  • Monitored animals in post-operative care unit for anesthesia recovery, vital signs and activity levels
  • Evaluated incoming patients to determine treatment needs and urgency of care
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions
  • Assisted the doctor in performing basic exams and tests such as blood results, dental radiographs and CBCT for canines and felines
  • Collected specimens from patients for laboratory analysis for parasites, blood analysis and culture
  • Processed new patients and updated client records with key information
  • Monitored health and behavior of animals
  • Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices
  • Managed medical intervention and therapy for animals in collaboration with veterinarian
  • Followed all pet care instructions, including dietary needs and medication regimens
  • Conducted preliminary patient workups including gathering patient history information, description of symptoms from owner, and documenting presenting condition
  • Cleaned and maintained laboratory area
  • Directed clinic operations, including supervision of vet techs, financial management, scheduling, and appointments
  • Provided veterinary support of disease management and mitigation
  • Filled prescriptions and coordinated refills for clients
  • Euthanized sick and injured animals when appropriate
  • Maintained accuracy, completeness and security for medical records and health information
  • Kept accurate log of all requests for medical information and records
  • Communicated effectively with staff, patients and insurance companies by email and telephone
  • Identified new methods to optimize medical records management
  • Reviewed charts and flagged incomplete or inaccurate information
  • Accurately pulled patient records for upcoming appointments and procedures
  • Interacted and communicated easily with department personnel and public
  • Calibrated instruments and scales in production area and quality lab
  • Investigated and resolved customer complaints to foster satisfaction
  • Welcomed visitors to office, communicated arrival to team and managed visit expectations
  • Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele
  • Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems, and protecting company reputation and loyal client base
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Cultivated customer loyalty, promoted repeat customers and improved sales
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Educated customers on promotions to enhance sales
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Provided primary customer support to internal and external customers in fast-paced environment
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices
  • Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, casts and impressions
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care
  • Educated patients on postoperative care, including how to protect dental work and boost healing
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads
  • Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate
  • Carried out advanced dental cleaning services, including dental prophylaxis, positioning for radiographs, & operating the CBCT (cone-beam-CT)
Intern, 06/2015 - 08/2015
Relx Group Alberta, VA,
  • Monitored health and behavior of animals by [Action], [Action] and [Action]
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions
  • Collected specimens from patients for laboratory analysis for parasites, blood analysis and culture
  • Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures
  • Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices
  • Administered medications to animals in treatment on regular, scheduled basis and documented any changes in condition
  • Routed incoming mail and messages to relevant personnel without delay
  • Balanced availability, customer schedules and maximum load levels when scheduling appointments
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers
Data Entry, 05/2012 - 08/2012
Apex Systems Norfolk, VA,
  • Corrected any data entry error to prevent later issues such as duplication or data degradation
  • Evaluated source documents to locate information needed for each data entry field
  • Reviewed and updated client correspondence files and database information to maintain accurate records
  • Organized, sorted and checked input data against original documents
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports
  • Obtained scanned records and uploaded into database
  • Added documents to file records and created new records to support filing needs
  • Scanned documents and saved in database to keep records of essential organizational information
  • Ensured that all computer system information was accurate and up-to-date
  • Verified accuracy and validity of data entered in databases
  • Scanned files, eliminating outdated records
Education
Bachelor of Science: Food Science, Expected in 05/2015
-
Oklahoma State University - Stillwater, OK
GPA:
  • Minored in Animal Science
  • Dean's List

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Resume Overview

School Attended

  • Oklahoma State University

Job Titles Held:

  • Veterinary Assistant
  • Intern
  • Data Entry

Degrees

  • Bachelor of Science

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