- Montgomery Street, San Francisco, CA 94105
- H: (555) 432-1000
- C:
- resumesample@example.com
- Date of Birth:
- India:
- :
- single:
Friendly and reliable receptionist delivers customer service and administrative excellence in all facets of clerical support and public interaction. Excels in calendar management and scheduling, data entry and database administration.
- Medication administration
- File and records management
- Administrative support
- Surgical procedures and support
- Communication skills
- Radiography
- Drug calculations
- Responsible
- Preventative care specialist
- Taking and interpreting x-rays
- Compassionate
- Motivated
- Phlebotomy
- Customer/Client relations
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- Documentation and reporting
- Transcription and dictation
- Multi-line telephone systems
- Professional demeanor
- Customer and client relations
- MS Office proficiency
- Telephone skills
- Customer-service oriented
- Technical support
- Database administration
- Organization skills
- Time management
- Data entry
- Personable and outgoing
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Veterinary Assistant, 10/2015 - Current
Ethos Veterinary Health Llc – Wheat Ridge, CO,
- Assisted veterinary surgeon in all surgeries and procedures
- Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment
- Monitored animals in post-operative care unit for anesthesia recovery, vital signs and activity levels
- Evaluated incoming patients to determine treatment needs and urgency of care
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions
- Assisted the doctor in performing basic exams and tests such as blood results, dental radiographs and CBCT for canines and felines
- Collected specimens from patients for laboratory analysis for parasites, blood analysis and culture
- Processed new patients and updated client records with key information
- Monitored health and behavior of animals
- Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices
- Managed medical intervention and therapy for animals in collaboration with veterinarian
- Followed all pet care instructions, including dietary needs and medication regimens
- Conducted preliminary patient workups including gathering patient history information, description of symptoms from owner, and documenting presenting condition
- Cleaned and maintained laboratory area
- Directed clinic operations, including supervision of vet techs, financial management, scheduling, and appointments
- Provided veterinary support of disease management and mitigation
- Filled prescriptions and coordinated refills for clients
- Euthanized sick and injured animals when appropriate
- Maintained accuracy, completeness and security for medical records and health information
- Kept accurate log of all requests for medical information and records
- Communicated effectively with staff, patients and insurance companies by email and telephone
- Identified new methods to optimize medical records management
- Reviewed charts and flagged incomplete or inaccurate information
- Accurately pulled patient records for upcoming appointments and procedures
- Interacted and communicated easily with department personnel and public
- Calibrated instruments and scales in production area and quality lab
- Investigated and resolved customer complaints to foster satisfaction
- Welcomed visitors to office, communicated arrival to team and managed visit expectations
- Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele
- Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems, and protecting company reputation and loyal client base
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
- Offered advice and assistance to customers, paying attention to special needs or wants
- Cultivated customer loyalty, promoted repeat customers and improved sales
- Answered customer telephone calls promptly to avoid on-hold wait times
- Educated customers on promotions to enhance sales
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers in fast-paced environment
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, casts and impressions
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care
- Educated patients on postoperative care, including how to protect dental work and boost healing
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate
- Carried out advanced dental cleaning services, including dental prophylaxis, positioning for radiographs, & operating the CBCT (cone-beam-CT)
Intern, 06/2015 - 08/2015
Relx Group – Alberta, VA,
- Monitored health and behavior of animals by [Action], [Action] and [Action]
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions
- Collected specimens from patients for laboratory analysis for parasites, blood analysis and culture
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures
- Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices
- Administered medications to animals in treatment on regular, scheduled basis and documented any changes in condition
- Routed incoming mail and messages to relevant personnel without delay
- Balanced availability, customer schedules and maximum load levels when scheduling appointments
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers
Data Entry, 05/2012 - 08/2012
Apex Systems – Norfolk, VA,
- Corrected any data entry error to prevent later issues such as duplication or data degradation
- Evaluated source documents to locate information needed for each data entry field
- Reviewed and updated client correspondence files and database information to maintain accurate records
- Organized, sorted and checked input data against original documents
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports
- Obtained scanned records and uploaded into database
- Added documents to file records and created new records to support filing needs
- Scanned documents and saved in database to keep records of essential organizational information
- Ensured that all computer system information was accurate and up-to-date
- Verified accuracy and validity of data entered in databases
- Scanned files, eliminating outdated records
Bachelor of Science: Food Science, Expected in 05/2015
-
Oklahoma State University - Stillwater, OK
GPA:
- Minored in Animal Science
- Dean's List
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