Friendly and reliable receptionist delivers customer service and administrative excellence in all facets of clerical support and public interaction. Excels in calendar management and scheduling, data entry and database administration.
Skills
Medication administration
File and records management
Administrative support
Surgical procedures and support
Communication skills
Radiography
Drug calculations
Responsible
Preventative care specialist
Taking and interpreting x-rays
Compassionate
Motivated
Phlebotomy
Customer/Client relations
Documentation and reporting
Transcription and dictation
Multi-line telephone systems
Professional demeanor
Customer and client relations
MS Office proficiency
Telephone skills
Customer-service oriented
Technical support
Database administration
Organization skills
Time management
Data entry
Personable and outgoing
Work History
Veterinary Assistant, 10/2015 - Current Ethos Veterinary Health Llc – Wheat Ridge, CO,
Assisted veterinary surgeon in all surgeries and procedures
Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment
Monitored animals in post-operative care unit for anesthesia recovery, vital signs and activity levels
Evaluated incoming patients to determine treatment needs and urgency of care
Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions
Assisted the doctor in performing basic exams and tests such as blood results, dental radiographs and CBCT for canines and felines
Collected specimens from patients for laboratory analysis for parasites, blood analysis and culture
Processed new patients and updated client records with key information
Monitored health and behavior of animals
Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices
Managed medical intervention and therapy for animals in collaboration with veterinarian
Followed all pet care instructions, including dietary needs and medication regimens
Conducted preliminary patient workups including gathering patient history information, description of symptoms from owner, and documenting presenting condition
Cleaned and maintained laboratory area
Directed clinic operations, including supervision of vet techs, financial management, scheduling, and appointments
Provided veterinary support of disease management and mitigation
Filled prescriptions and coordinated refills for clients
Euthanized sick and injured animals when appropriate
Maintained accuracy, completeness and security for medical records and health information
Kept accurate log of all requests for medical information and records
Communicated effectively with staff, patients and insurance companies by email and telephone
Identified new methods to optimize medical records management
Reviewed charts and flagged incomplete or inaccurate information
Accurately pulled patient records for upcoming appointments and procedures
Interacted and communicated easily with department personnel and public
Calibrated instruments and scales in production area and quality lab
Investigated and resolved customer complaints to foster satisfaction
Welcomed visitors to office, communicated arrival to team and managed visit expectations
Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele
Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems, and protecting company reputation and loyal client base
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
Offered advice and assistance to customers, paying attention to special needs or wants
Cultivated customer loyalty, promoted repeat customers and improved sales
Answered customer telephone calls promptly to avoid on-hold wait times
Educated customers on promotions to enhance sales
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Provided primary customer support to internal and external customers in fast-paced environment
Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices
Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, casts and impressions
Educated patients on dental hygiene, pre-surgical instructions and post-surgical care
Educated patients on postoperative care, including how to protect dental work and boost healing
Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads
Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate
Carried out advanced dental cleaning services, including dental prophylaxis, positioning for radiographs, & operating the CBCT (cone-beam-CT)
Intern, 06/2015 - 08/2015 Relx Group – Alberta, VA,
Monitored health and behavior of animals by [Action], [Action] and [Action]
Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions
Collected specimens from patients for laboratory analysis for parasites, blood analysis and culture
Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures
Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices
Administered medications to animals in treatment on regular, scheduled basis and documented any changes in condition
Routed incoming mail and messages to relevant personnel without delay
Balanced availability, customer schedules and maximum load levels when scheduling appointments
Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers
Data Entry, 05/2012 - 08/2012 Apex Systems – Norfolk, VA,
Corrected any data entry error to prevent later issues such as duplication or data degradation
Evaluated source documents to locate information needed for each data entry field
Reviewed and updated client correspondence files and database information to maintain accurate records
Organized, sorted and checked input data against original documents
Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports
Obtained scanned records and uploaded into database
Added documents to file records and created new records to support filing needs
Scanned documents and saved in database to keep records of essential organizational information
Ensured that all computer system information was accurate and up-to-date
Verified accuracy and validity of data entered in databases
Scanned files, eliminating outdated records
Education
Bachelor of Science: Food Science, Expected in 05/2015 - Oklahoma State University - Stillwater, OK GPA:
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