Multitasking Veterinarian Assistant willing to work any shift and offering great work ethic with excellent job attendance. Animal lover with over six years of successfully assisting veterinarians in surgery and taking medical histories. Committed to learning new tasks and considered highly motivated employee. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Skills
Sales and Upselling
Equipment Preparation
Customer Billing
Prescription Filling
Verbal and Written Communication
Supply Ordering and Restocking
Cleaning and Sanitizing
Attention to Detail
Time Management
Relationship Building
Decision Management
Cash Drawer Balancing
Customer Service
Education
Georgia Southern UniversityStatesboro, GAExpected in ā ā:Psychology - GPA:
Sprayberry High SchoolMarietta, GAExpected in 05/2009 ā āHigh School Diploma: - GPA:
Work History
Vca Antech, Inc. - Veterinary Assistant Laguna Niguel, CA, 04/2015 - Current
Assisted veterinarians with restraining animals during examinations to assess injuries.
Provided pet owners with excellent customer service and compassionate care for animals.
Scheduled appointments, answered phones, billed customers for services and maintained inventory to maximize office productivity.
Positioned animals for diagnostic imaging such as x-rays and scans.
Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
Performed catheterizations, ear flushes, enemas, intravenous feedings, and other procedures.
Answered owner animal health questions and advised on best care practices.
Collected patient biopsies and blood samples for laboratory analysis.
Recorded symptoms and documented medical observations to inform treatment decisions.
Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
Triaged incoming patients to determine treatment needs and urgency of care.
Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
Groomed animal coats, clipped claws and polished teeth for canines and felines.
Aided with routine diagnostic tests by running bloodwork and reading fecal tests.
Cleaned and prepared treatment areas and exam rooms.
Assisted veterinarians and technicians with exams, procedures and X-rays.
Administered medications to animals under supervision.
Maintained and sterilized surgical instruments and equipment.
Restrained animals of different sizes and temperaments during appointments.
Administered medications to animals in treatment and documented changes in condition.
Assisted senior staff with performing basic exams and tests, including blood analyses and physical assessments.
Aided veterinary surgeon with castration and ovariohysterectomy surgeries and procedures for domestic and exotic species with complex requirements.
Ardent Health Services - Swing Shift Manager Harker Heights, TX, 10/2013 - 04/2015
Managed employee performance to give guests accurate, efficient and personable service each and every time.
Trained crew members on how to perform tasks correctly.
Monitored premises and assigned tasks to keep facilities clean, neat, stocked and organized.
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Oversaw six shifts each week with up to seven employees and as much as $12,000 in business.
Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
Los Angeles County - Cashier Los Angeles, CA, 08/2012 - 04/2015
Assisted customers by answering questions and fulfilling requests.
Helped customers complete purchases, locate items and join reward programs.
Restocked and organized merchandise in front lanes.
Collected and authorized payments of guests.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Quickly and accurately counted drawers at start and end of each shift.
Answered questions about store policies and addressed customer concerns.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Assisted cashier team with resolving problems and maintaining efficiency.
Managed special actions such as returns processing and payment reversals for team members.
Readied daily tills for each cashier, including counting out change and documenting total amounts end-of-shift review.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Worked closely with shift manager to solve problems and handle customer concerns.
Worked flexible schedule and extra shifts to meet business needs.
Increased sales by offering advice on purchases and promoting additional products.
Reviewed weekly sales ads and monitored price changes.
Los Angeles County - Cashier Los Angeles, CA, 10/2010 - 08/2011
Assisted customers by answering questions and fulfilling requests.
Helped customers complete purchases, locate items and join reward programs.
Restocked and organized merchandise in front lanes.
Collected and authorized payments of guests.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Quickly and accurately counted drawers at start and end of each shift.
Answered questions about store policies and addressed customer concerns.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Reviewed and resolved differences between accounting information and cash drawer.
Worked closely with shift manager to solve problems and handle customer concerns.
Worked flexible schedule and extra shifts to meet business needs.
Completed inventory counts and ordered merchandise.
Increased sales by offering advice on purchases and promoting additional products.
Reviewed weekly sales ads and monitored price changes.
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