Polished administrative support professional including four years of experience creating solid relationships with clients to assist their needs and concerns. Recognized for superior professional acumen and maintaining outstanding quality and production in a fast paced business environment. Knowledge of advanced clerical expertise while utilizing active listening skills and strong communication abilities to coordinate events and liaising between clients and staff.
*Advanced clerical skills. Manage calendars and events to meet the needs of clients and staff. Answering multi-system phone lines with professionalism and proficiency. Correctly enter data to databases quickly and accurately. Compose documents with correct grammar and organized offices for efficiency.
*Interact professionally with all levels of staff and maintain the highest level of confidentiality. Handle sensitive material with tact and diplomacy and direct information to the appropriate party.
*Considered a "power user" for Microsoft products such as; Word, PowerPoint, Excel, and Access. Computer savvy and quickly learn and master new technology.
Skills
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Experience
Veterinary Assistant, 10/2013 to 04/2014 Vetcor – Oneonta, NY,
Achieved numerous certificates while expanding my knowledge of veterinary medicine through the Banfield Learning Center.
Advanced to Surgery Technician within three months of employment.
Also recognized and received multiple awards for outstanding client education.
Responsibilities:.
Interacted and educated clients on a professional level.
Provided exceptional care for all patients which included; assisting in surgery and post-operative care, gathering history and concerns from clients, completing laboratory tests and blood draw, handling and restraining patients, assisting in routine exams, administrating injections and vaccinations, walking feeding, and transporting patients.
Supporting doctors in other procedures necessary for the health and wellbeing of our patients.
Reception duties such as; answering multi system phones, scheduling appointments and maintaining calendars, client check in and check out procedures, collection of payment, handling concerns regarding patients health, entering detailed client information and specialized notes into the database.
Faxing, copying, distributing messages to staff, receiving and sending emails, record keeping, updating files, managing inventory and supplies.
Kennel Technician, 10/2012 to 10/2013 American Veterinary Group – Elizabeth City, NC,
Successfully created and coordinated staff events.
Cross trained in reception and technician assistant duties.
Nominated for outstanding client connections on numerous occasions.
Designed and implemented new ideas to strengthen work flow.
Created flyers and managed events to draw clients to the hospital, in which increased revenue and monthly employee bonuses.
Responsibilities:.
Ensured the safety and wellbeing of patients while under supervision in which provided the most optimum care throughout the duration of stay.
Utilized knowledge of animal behavior and clinical signs of illness or distress to
report to doctors within the hospital.
Followed detailed instructions requested by owners to ensure the clients and our patients were at ease while departed from their companions.
Employed the day to day care of patients by feeding, watering, walking, grooming, medicating pets, and updating clients of patients status.
Performed routine maintenance and sanitization within the hospital to abide by the AAHA accreditation policies.
Attended weekly meetings and took on extra projects to aid in the success of the facility.
Assisted doctors and technicians by restraining, collecting samples, handling emergency situations with tact and precision, monitoring special needs and infectious patients, taking temperatures, and keeping the facility organized and clean.
Receptionist, 01/2012 to 10/2012 Ecumen – North Branch, MN,
Recognized by doctors and staff for ambitious career driven personality.
Selected employee of the month for client relationships In which I established strong connections with clients in return clients would recognize me by name and considered me the "go to" personal.
Responsibilities:.
Solid receptionist support for the hospital.
Implemented outstanding organizational and leadership skills in which aided in the success of smooth work flow to create a warm environment and satisfactory visit to our clients.
Advanced clerical duties such as; answering multisystem phone lines, faxing, copying, scheduling appointments, handling client concerns or questions, following protocol for emergency situations, updating and organizing files, exceptional note taking, cleaning and sanitizing hospital, event scheduling, client connections, typing and proofreading documents, collecting and entering information into database.
Insurance Technician II, 01/2007 to 10/2008 Countrywide Home Loans – City, STATE,
Excellent quality and production rate.
Advanced from Insurance Technician I to Insurance Technician II quickly.
Elected best performance and promoted to new hire training person.
Responsibilities:.
Solid receptionist support for the hospital.
Implemented outstanding organizational and leadership skills in which aided in the success of smooth work flow to create a warm environment and satisfactory visit to our clients.
Advanced clerical duties such as; answering multisystem phone lines, faxing, copying, scheduling appointments, handling client concerns or questions, following protocol for emergency situations, updating and organizing files, exceptional note taking, cleaning and sanitizing hospital, event scheduling, client connections, typing and proofreading documents, collecting and entering information into database.
Education and Training
Early Graduate: , Expected in 2005 Fossil Ridge High School - Keller, Texas GPA:
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