Veterinary Assistant Resume Example The Mentor Network

VETERINARY ASSISTANT

Professional Summary

Reliable veterinary assistant/kennel manager known for handling temperamental animals with relative ease and gentleness. Willing to take on additional shifts while providing great care to animals. Kind and attentive assistant with ongoing years of experience helping pet owners care for their beloved animals. Dedicated to guaranteeing each dog gets necessary exercise and attention on each walk. Knowledgeable in animal behavior and wound care. Energetic and comfortable with handling dogs of all breeds and sizes. Committed to well-being of dogs and peace of mind of owners. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of expectations and goals. Motivated to learn, grow and excel in the animal industry.

Skills

Proper animal restraint
Emergency pet care
Surgical safety
Animal behavior knowledge
Vaccinations
Fecal, Urine and Blood Testing

File and records management
Medication Administration
Effective owner communication
Chart management
Pet owner rapport

Work History

10/2019 to 03/2020

Veterinary AssistantThe Mentor Network – Cedar Falls , IA

Answered owners' animal health questions and educated on healthy animal care practices.
Reviewed pet health history, advised of inoculations
Conducted preliminary patient workups including gathering patient history information, description of symptoms from owner, and documenting presenting condition.
Assisted veterinary surgeon in spay/neuter, declaw and miscellaneous surgeries and procedures across variety of domestic and exotic species of animals.
Managed medical intervention and therapy for animals in collaboration with veterinarian.
Cared for animals pre-surgery, during and post-op
Monitored urine and fecal output, completed weight checks and observed appetite during feeding.
Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment.
Processed new patients and updated client records.
Collected specimens from patients for laboratory analysis for parasites, blood analysis and culture.
Assisted veterinarian in performing basic exams and tests such as fecal and blood analysis for all species of patients.
Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
Administered medications to animals in treatment on regular, scheduled basis and documented any changes in condition.
Communicated with pet owners regarding pet diagnosis, prognosis and treatment.
Managed medication administration, dispensed prescriptions and replenished inventory, carefully accounting for controlled substances.
Gathered pet health histories and symptoms to identify root cause of medical issues.
Scheduled appointments/euthanasia's and assisted vet with carrying out euthanasia's

03/2009 to 06/2013

Account CoordinatorArthur J Gallagher & Co. – Jericho , NY

Asked appropriate open-ended questions to discover customers' needs and requirements.
Monitored campaign performance and collaborated with internal teams to optimize campaigns and identify underperforming accounts.
Assisted in developing and implementing business improvement programs to bring gradual, ongoing improvements to products, processes and services.
Updated internal databases with account information to maintain concise, clear records.
Liaised with internal teams to facilitate proper pre-and post-sales service.
Escalated issues to appropriate channels as necessary.
Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
Codified office structures and processes to promote teamwork and performance.
Delivered clerical support by efficiently handling wide range of routine and special requirements.
Prepared daily order status reports to assist business leaders with key decision making and strategic operational planning.
Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
Interceded between sales staff and account managers during arguments and diffused tense situations.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
President of team to boost employee morale including employee appreciation day, fundraising, cookouts, and carnival days.

03/1995 to 06/2008

Call Center/Purchasing Inventory ManagerElectra-Sound – City , STATE

Developed quality employees within call center to take over leadership positions.
Established and oversaw performance targets for call center associates.
Determined quality assurance benchmarks and set standards for improvement.
Maintained call center equipment in good working order to maximize productivity.
Conducted performance reviews for all customer service representatives to reduce resolution times and improve customer satisfaction ratings.
Created clear and effective policies governing all aspects of employee work and interaction with customers.
Effectively managed assigned cases, collecting and documenting details as needed using DOS, web site, company mainframe
Improved staff morale and reduced employee turnover by 20%.
Produced regular attendance and phone reports to evaluate performance, adjust strategies and maintain agile, sustainable operations.
Reduced workflow inconsistencies by recruiting and hiring capable staff members.
Coordinated all companies, business executives and site leadership teams by interacting effectively and establishing communication best practices.
Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
Directed group of 15 associates handling daily and complex requirements of automotive department.
Executed regular process updates to reduce discrepancies and enhance scheduling across automotive installation calendars and programs.
Streamlined and monitored quality programs to alleviate overdue compliance activities.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Coordinated site investigations, documented issues and escalated to executive teams as needed.
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Effectively supervised staff of 15 personnel by implementing company policies, protocols, work rules and disciplinary action.
Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
Oversaw supply chain and supported tech transfer projects, batch release testing, change management and resolution of customer complaints.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Supervised site investigations, reported issues and escalated those that required further assistance.
Directed training and retraining of employees to boost performance and enhance business results.
Conducted supplier risk evaluations and assisted Quality Auditors with regulatory inspections.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Maintained store equipment, including computers, printers and fax machines.
Defined clear targets and objectives and communicated to other team members.
Reviewed established policies and procedures to take on temporary leadership positions, motivate employees and facilitate smooth QOS operations.
Taught customer service representatives and installers effective customer service techniques, boosting client satisfaction rates 75%.
Recruited and developed 10-12 employees for customer service, inventory and technician department.
Managed quality programs to reduce overdue compliance activities.
Performed monthly reconciliation of open purchasing orders.
Implemented policies to reduce cost and eliminate waste.
Wrote standard operating procedures for department.
Maximized operational effectiveness across territory.
Established clear lines of communication between business and clients.
Adjusted procedures as needed to maximize department effectiveness.
Scheduled and organized inventory management of auto alarms/radios and dashboard clusters, worth over $5 million.
Purchased new products and oversaw inventory stocking and availability.
Authorized purchase orders and consumables.
Developed and initiated incentive and recognition programs for suppliers.
Received inbound phone calls from store managers and facility management associates, creating work orders and purchase orders to replace faulty or unsafe equipment or conditions.
Improved inspection policies to increase quality of raw materials and finished goods.
Coordinated paperwork, updated spreadsheets and maintained permanent records.
Contacted location managers and department supervisors to assess requirements.
Developed productive relationships with key account holders.
Assessed areas of service concern and developed improvement plans.
Sourced vendors, built relationships and negotiated prices.

08/1989 to 03/1995

Receptionist/Vet Assistant/Kennel TechnicianParma Animal Hospital – City , STATE

Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
Protected animals from care errors by following strict safety procedures, including maintaining clear and secure tags.
Collected animal waste produced on walks and discarded in trash or approved receptacles.
Mixed and administered special food formulas to individual animals based on unique dietary needs.
Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
Monitored animal behavior and completed examinations to identify illnesses, injuries or potential diseases.
Kept animals clean and free of contaminants to promote optimal health.
Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
Kept animal coats clean and healthy with regular washing, grooming and trimming.
Worked 4 to 10-hour shifts with oversight of 10 animals in kennels or holding pens.
Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites and hair mats.
Maintained clean and organized boarding areas to promote animal wellbeing.
Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
Cared for sick or injured animals by seeking out veterinary care and notifying owners.
Worked front desk scheduling appointments, answering questions and calls, dispense medications from pharmacy
Assisted in handling of animals for clients during their exams
Developed x-rays
Assisted veterinary surgeon in spay/neuter, declaw and miscellaneous surgeries and procedures across variety of domestic and exotic species of animals.
Assisted with euthanasia and proper disposal/burial/cremation choices

Education

High School DiplomaJohn Adams High School - City

Hobbies

Animals...plain and simple.

Currently run a successful animal rescue, Forget Me Not Animal Rescue.

Currently have 3 dogs, 4 cats (2 are fosters), a lizard and 2 birds plus another parrot on the way.

Foster cats, dogs and birds.

Rehab injured wildlife within my abilities or find center who can

Resume Overview

School Attended

John Adams High School

Job Titles Held:

Veterinary Assistant
Account Coordinator
Call Center/Purchasing Inventory Manager
Receptionist/Vet Assistant/Kennel Technician

Degrees

High School Diploma

Veterinary Assistant Resume Example

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