Quality Management professional with successful career delivering efficiency and standardization, and maintaining all ISO and QS 9001 and Six Sigma Quality Systems. Drives smooth operation of production and manufacturing lines, coordinate efforts of employees and facilitate communication between management and production departments. Apply creativity in improving manufacturing process to achieve higher productivity and quality of finished goods. Experience in reviewing and interpreting regulatory and programmatic guidance, implementation of corporate compliance, risk management and corrective action programs.
Skills
Surgical procedures and support
Proper animal restraint
Vaccinations
General anesthesia monitoring
Lab Operations
Fecal, Urine and Blood Testing
Chart management
Medication Administration
File and records management
Policy reinforcement
Excel expert
Knowledge of Quality Systems
Quality Control Tests
Presentations
Employee Supervision
Quality Management
Process Control
Audit Coordination
Quality assurance background
Data Analysis
Audit reporting
Work History
Veterinary Assistant, 04/2018 to 07/2020 Family Vet Group – San Antonio, TX,
Processed new patients and updated client records with key information using Cornerstone.
Assisted with performing basic exams and tests such as physicals and lab work for all patients.
Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices.
Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
Evaluated incoming patients to determine treatment needs and urgency of care.
Monitored up to 6 animals in post-operative care unit for anesthesia recovery, vital signs and activity levels.
Collected specimens from patients for laboratory analysis for parasites, blood analysis and culture.
Managed medication administration, dispensed prescriptions and replenished inventory, carefully accounting for controlled substances.
Monitored health and behavior of animals by looking for urine and fecal output, completing weight checks and observing appetite during feeding.
Administered vaccines, injections, and oral medications to animals in treatment on regular, scheduled basis and documented any changes in condition.
Conducted preliminary patient workups including gathering patient history information, description of symptoms from owner, and documenting presenting condition.
Cared for animals pre-surgery, including administering anesthetics.
Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment.
Processed new patients and updated client records with key information using Cornerstone
Quality Control Manager, 04/2013 to 06/2017 Abbott Laboratories – Grand Rapids, MI,
Developed and analyzed quality control processes and deliverables to determine present standards and establish recommended action plans.
Verified parts and materials through audit inspections and independent checks.
Collaborated with development teams, internal customers and product line management to verify delivery of desired quality requirements to distributors.
Equipped and organized facility to comply with company strategy for online and offline quality controls.
Improved quality processes for increased efficiency and effectiveness.
Managed and archived quality documentation and participated in internal and external quality audits.
Mentored and encouraged employees to strive for excellence while fostering professional growth.
Adhered to all legal, safety and health standards.
Wrote and implemented new rework procedures to standardize processes and streamline workflow.
Updated quality control standards, methods and procedures to meet compliance requirements.
Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
Collected and analyzed raw material samples to evaluate quality, providing feedback and interpretation to production management or staff.
Used Excel to produce reports regarding daily production quality, nonconformance of products or processes and quality trends.
Collaborated with contract representatives and oversaw quality control implementations and reporting.
Rejected defective products and approved correct products.
Increased customer satisfaction through adherence to all quality standards and customer requirements.
Calibrated instruments and scales in production area and quality lab.
Developed and deployed production control plans, including creating all related work instructions and procedures.
Quality Coordinator, 01/2010 to 04/2013 Flex-N-Gate Corp – Troy, MI,
Inspected, verified and documented quantifiable characteristics of finished goods, comparing against customer specifications and company quality standards to achieve acceptable product.
Collaborated with management to provide training on improved processes and assist with creation and maintenance of quality training.
Developed monthly, end-of-quarter and other statistical reports, including analysis for leadership team and for quality improvement program outcomes studies.
Spearheaded programs to keep production processes in line with industry standards.
Developed educational materials used to train staff on QA standards.
Created and collaborated in implementation and maintenance of customer complaint log, control plans, work and inspection instructions, local procedures and visual aids and samples.
Assisted with quality control audits.
Experimented with products to test and determine reliability.
Executed quality improvement research and studies.
Provided analytical, planning and coordination support on projects as assigned, reviewing, interpreting, analyzing and illustrating data to stimulate and support enlightened decision making.
Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
Collected and analyzed activity data and initiated, developed and recommended improvements to systems, processes and procedures to increase productivity and reduce cost.
Tracked quality issues with external customers, suppliers and internal plant operations.
Led QS 9001 implementation certification effort and provided training to hourly and management employees, and staff.
Collected production samples regularly and performed detailed quality inspections.
Determined quality department standards, practices and procedures.
Established and tracked quality department goals and objectives.
Implemented ISO 9001 quality systems, defining business practices, leading to certification and better business practices.
Developed quality planning for multiple new product launches by verifying customer requirements and implementing in design and production.
Implemented new quality assurance and customer service standards.
Quality Control Technician, 12/1996 to 01/2010 Amc Networks – Santa Monica, CA,
Helped uncover and fix production problems in order to reduce overall defect rates.
Inspected manufactured parts by reviewing visually and assessing dimensions.
Evaluated samples against standards by completing measurements, visual inspections and other established tests.
Inspected material and compared against standards to meet regulatory requirements.
Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
Completed supporting documentation for testing procedures, including data capture forms, equipment logbooks and inventory forms.
Monitored testing procedures and verified performance of tests according to established item specifications and protocol.
Recorded and organized test data for report generation and analysis.
Conducted analyses of both in-process and completed materials, components and products.
Education
Associate of Science: Biology, Expected in 06/1997 Gainesville State College - Oakwood, GA GPA:
High School Diploma: , Expected in 06/1992 Jackson County High School - Jefferson, GA GPA:
: Certified Nursing Assistant, Expected in 12/2017 One Breath CNA - , GPA:
Certifications
Certified Internal Auditor (CIA) 17025 and ISO 9001
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