Knowledgeable and dedicated professional with extensive experience in veterinary and client services industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients and caring for multiple kinds of patients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and optimal client service. Articulate, energetic and results-oriented with exemplary passion for developing relationships.
Skills
Diagnostic Testing
Attention to Detail
Examination Room Oversight
Medication Administration
Immunization Administration
Patient Recordkeeping
Sales and Upselling
Client Education
Veterinarian Assistance
Appointment Scheduling
Specimen Collection
Proper Animal Restraint
Clinical Symptom Monitoring
Equipment Sterilization
Post-surgical Monitoring
First Aid
Prescription Filling
Cleaning and Sanitizing
Animal Euthanasia Assistance
Equipment Preparation
Routine Examinations
Verbal and Written Communication
Dental Care
Patient Check-Ins
Preventive Care
Medical Triage
Medical Terminology
Reception Area Maintenance
Hospital Staff Support
Customer Service
Anesthetic Administration Assistance
Basic Animal Care
Venipuncture and Phlebotomy
Patient Discharge
Fecal, Urine and Blood Testing
Work History
Veterinary Assistant, 11/2019 - Current Always Best Care – Kernersville, NC,
Triage incoming patients to determine treatment needs and urgency of care.
Answer owner animal health questions and educate about best care practices.
Support veterinarian in performing basic exams and tests, including blood analyses and physical assessments.
Process new patients and update client records with key information using standardized registration systems and encrypted databases.
Manage medical intervention and therapy for animals in collaboration with veterinarian.
Collect patient biopsies and blood samples for laboratory analysis.
Record symptoms and document medical observations to inform treatment decisions.
Clean and disinfect exam areas, surgical equipment and kennels to prevent diseases and control odors.
Position animals for diagnostic imaging such as x-rays and scans.
Administer medications to animals in treatment and document changes in condition.
Follow all pet care instructions, including dietary needs and medication regimens.
Collect and prepar tissues, cellular or microbiological samples by skin scraping, impressions and other non-surgical methods.
Prepare surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
Care for patients in intensive care unit - including, but not limited to: blood transfusions, plasma transfusions, constant rate infusions of medications alongside fluid therapies, administration of oral and topical medications, placing and maintenance of IV catheters and maintenance of urinary catheters.
Assist veterinarian during surgical procedures by creating and maintaining unobstructive surgical fields and passing instruments.
Veterinary Assistant, 12/2018 - 11/2019 Always Best Care – Kerrville, TX,
Triaged incoming patients to determine treatment needs and urgency of care.
Answered owner animal health questions and advised on best care practices.
Supported veterinarian in performing basic exams and tests, including blood analyses and physical assessments.
Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
Managed medical intervention and therapy for animals in collaboration with veterinarian.
Collected patient biopsies and blood samples for laboratory analysis.
Recorded symptoms and documented medical observations to inform treatment decisions.
Handled both small animal and exotic patients (reptile, rodent, avian, etc).
Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
Positioned animals for diagnostic imaging such as x-rays and scans.
Administered medications to animals in treatment and documented changes in condition.
Followed all pet care instructions, including dietary needs and medication regimens.
Assisted veterinarian during surgical procedures by creating and maintaining unobstructive surgical fields and passing instruments.
Collected and prepared tissues, cellular or microbiological samples by skin scraping, impressions and other non-surgical methods.
Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
Collected and prepared specimens and samples for outside laboratory analysis.
Veterinary Assistant, 08/2018 - 12/2018 Always Best Care – King Of Prussia, PA,
Answered owner animal health questions and advised on best care practices.
Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
Supported veterinarian in performing basic exams and tests, including blood analyses and physical assessments.
Recorded symptoms and documented medical observations to inform treatment decisions.
Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
Positioned animals for diagnostic imaging such as x-rays and scans.
Administered medications to animals in treatment and documented changes in condition.
Followed all pet care instructions, including dietary needs and medication regimens.
Assisted veterinarian during surgical procedures by creating and maintaining unobstructive surgical fields and passing instruments.
Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
Collected and prepared specimens and samples for outside laboratory analysis.
Veterinary Assistant/Receptionist, 05/2016 - 08/2018 Family Friend Animal Hospital – City, STATE,
Confirmed appointments, communicated with clients and updated client records.
Answered central telephone system and directed calls accordingly.
Managed multiple tasks and met time-sensitive deadlines.
Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
Resolved customer problems and complaints.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Responded to inquiries from callers seeking information.
Corresponded with clients through email, telephone or postal mail.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Kept reception area clean and neat to give visitors positive first impression.
Triaged incoming patients to calculate level of urgency of care.
Assisted veterinarian with physical examinations.
Collected specimens from patients to either run in hospital in the laboratory or send to outside laboratory.
Cared for patients while they were receiving treatments.
Education
High School Diploma: , Expected in 05/2012 - East Coweta High School - Sharpsburg, GA GPA:
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