Results-oriented Human Resource Specialist with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.
Highlights
Client relations specialist
Conflict resolution techniques
Team management
Meticulous attention to detail
Focused on customer satisfaction
Skilled multi-tasker
Training and development
Scheduling
Deadline-oriented
Accomplishments
Customer Assistance
Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Sales
Consistently generated additional revenue through skilled sales techniques.
Customer Interface
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Multi-tasking
Cashiered with two cash registers at once in tandem to maximize customer flow.
Database Maintenance
Assisted in the managing of the company database and verified, edited and modified members’ information.
Experience
Veterinary Assistant, 04/2011 to 2012 Always Best Care – Kingsland, TX,
Inoculated animals against various diseases such as rabies and distemper.Educated the public about diseases that are spread from animals to humans.Processed client payments, sent invoices and Claired appointment reminder calls.Educated the community about responsible pet ownership and wildlife care.Operated diagnostic equipment such as radiographic and ultrasound equipment.Vaccinated animals and administered medications orally and intravenously.Assisted customers by phone, including scheduling appointments and treatments.Monitored animals recovering from surgery and notified veterinarian of any changes.Restrained and managed scared and active animals. Checked animals’ temperature, heart rate and lung sounds.
Customer Service Representative, 05/2010 to 04/2011 Signature Technicair – Laredo, TX,
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Maintained the front desk and reception area in a neat and organized fashion.Wrote reports and correspondence from dictation and handwritten notes. Made copies, sent faxes and handled all incoming and outgoing correspondence.Created weekly and monthly reports and presentations.Received and screened a high volume of internal and external communications, including email and mail.Managed daily office operations and maintenance of equipment.Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
Maintenance and Delivery Supervisor, 05/2008 to 04/2010 Rio Tinto – Chicago, IL,
Selected the most efficient routes in compliance with delivery instructions and fuel policy.Picked up and delivered cargo in a panel truck using knowledge of roads, highways and interstates.Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.Resolved customer complaints and adjusted orders.Operated motor vehicles in a safe and efficient manner.Verified loads against shipping papers.Met and surpassed productivity targets and quality standards.Reported any errors found on delivery documents to supervisor.
Supervisor, 03/2002 to 05/2008 Team Enterprises/Dry Cleaning By Martinizing – City, STATE,
Directed personnel, training and labor relations activities.Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.Presented training information via role playing, simulations and team exercises.Mentored team members to succeed and advance within the department and company.
Education
Associate of Arts: Behavioral & Social Science, Expected in Summer 2005 Modesto Junior College - Modesto, CA GPA: President's List, Fall 2003 President's List, Spring 2004 President's List, Fall 2004 President's List
Psychology and Sociology, Early Childhood Education & Social Science, Social Welfare and Social Work coursework emphasis.
High School Diploma: , Expected in - , CA GPA:
Bachelor of Arts: History, Expected in Spring 2008 California State University Stanislaus - Turlock, CA GPA: Dean's List, Spring 2006 Dean's List, Fall 2006 Dean's List, Spring 2007 Dean's List, Fall 2007 Dean's List
3.43 GPA, Coursework in Neo-Colonial Latin American History
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