Livecareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Veterinary Assistant:

  • Energetic Veterinary Assistant comfortable with handling dogs of all breeds and sizes. Committed to well-being of dogs and peace of mind of owners. Knowledgeable in area's best walking routes and dog parks.
  • Reliable Veterinary Assistant known for handling temperamental animals with relative ease and gentleness. Create individualized play sessions for high energy dogs. Willing to take on additional shifts while providing great care to animals.
  • Experienced Customer Service Representative with over 3 years of experience in the veterinary field. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements.

Customer Service Representative:

Hardworking Customer Service Representative with 7 years of experience working in retail/call centers. Trained in project and time management with extensive knowledge of client satisfaction and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

Skills

Veterinary Assistant acquired skills:

  • Vaccinations
  • Surgical safety
  • Animal diagnostics
  • Animal behavior knowledge
  • Fecal, Urine and Blood Testing
  • Medication Administration
  • Chart management
  • Nail trimming
  • Urine sample collection and urinalysis
  • Thoracic and abdominal radiograph
  • Patient Positioning
  • Instrument pack sterilization
  • Fluorescein stain test
  • Credit card processing
  • Inbound and Outbound Calling
  • Stock management
  • Money handling abilities
  • Multi-line phone talent
  • Good listening skills
  • Invoicing
  • Cleaning
  • Surgical procedures and support
  • Canine and feline intubation
  • Proper animal restraint
  • General anesthesia monitoring
  • Dental procedures
  • File and records management
  • Effective owner communication
  • Jugular intravenous catheterization
  • Intravenous injection
  • Centrifugation and fecal flotation
  • Ear sample collection
  • Anal sac expression
  • Euthanasia

Customer Service acquired skils:

  • Complaint resolution
  • Creative problem solving
  • Professional telephone demeanor
  • Staff education and training
  • Stocking and replenishing
  • Scheduling
  • Sales
Work History
08/2017 to Current Veterinary Assistant Amita Health | Aurora, IL,
  • Assisted veterinary surgeon in soft tissue, oral surgeries, and procedures across variety of domestic species of animals.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
  • Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices.
  • Assisted Veterinarians in performing basic exams and tests such as blood draws and radiographs for canine and feline patients.
  • Monitored up to 3 animals in post-operative care unit for anesthesia recovery, vital signs and activity levels.
  • Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment.
  • Processed new patients and updated client records with key information using WoofWare
  • Collected specimens from patients for laboratory analysis for parasites, blood analysis and culture.
  • Communicated with pet owners regarding pet diagnosis, prognosis and treatment.
  • Gathered pet health histories and symptoms to identify root cause of medical issues.
  • Scheduled annual checkup appointments, consultations and surgery visits for various animals, including dogs and cats.
  • Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
  • Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
  • Monitored health and behavior of animals by looking for urine and fecal output, completing weight checks and observing appetite during feeding.
  • Maintained office and waiting room, keeping common areas clean and tidy.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
12/2016 to 05/2017 Waitress Life Care Centers Of America | Overland Park, KS,
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Kept server areas clean and stocked during service hours to increase efficiency while working tables.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
12/2015 to 11/2016 Call Center Customer Service Representative Adt Security Services | Bethlehem, KY,
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Educated customers on current promotions, upgrades or new offerings available under current plan.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Education
Expected in 06/2016 High School Diploma | Westfield High School, Chantilly, VA GPA:
Expected in No Degree | Veterinary Technology Penn Foster Career School, Scranton, PA GPA:

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Resume Overview

School Attended

  • Westfield High School
  • Penn Foster Career School

Job Titles Held:

  • Veterinary Assistant
  • Waitress
  • Call Center Customer Service Representative

Degrees

  • High School Diploma
  • No Degree

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