I am a hard working individual. I give my all to any and everything I do. Work ethic is something I take very serious. Im open to learning new things and growing in any way possible. I am a quick learner and I pick things up quickly usually only need to show how to do something once or twice and I've got it down. Customer service and making people happy and satisfied is important to me.
Skills
6 years customer service experience
6 years cashier experience
Strong work ethic
Punctuality
Medical terminology
Surgery pre-op care and preparation
Suregry pack wrapping
Triage emergency and non-emergency
Restocking and organizing
Keeping clean work environment
Pulling blood and placing IV catheter in dogs and cat
Appointment scheduling and rescheduling
Radiology experience 4 years
Quick and happy to learn new things
Education and Training
El Cajon Valley High SchoolEl Cajon, CAExpected in 06/2014 – –: - GPA:
Health And Occupation Center Santee, CAExpected in 03/2016 – –Veterinary Assistant : - GPA:
Experience
Amita Health - Veterinary Assistant La Grange, IL, 12/2018 - Current
Reviewed pet records from daily visits and appointments, entering all important data into system.
Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
Scrubbed, counted, and packed surgical instruments and drapes into surgi-packs for autoclave sterilization.
Triaged incoming patients arriving for scheduled appointments or on emergent bases to route to appropriate surgeon or treatment area.
Provided direct care for animal patients in post-operative recovery, closely monitoring vital signs and progress.
Restrained and stabilized animals during examination and treatment to safeguard against accidental injuries.
Explained disease and condition diagnoses, prognoses and treatment options to pet and animal owners to provide information for decision-making concerning care.
Provided assistance and support to owners during end-stage pet illnesses, delivering comfort, compassion and kind words.
Followed consistent safety procedures, including maintaining visible pet identification and checking tags to minimize care errors.
Stayed on top of housekeeping requirements such as laundry, sweeping and disinfection during slow periods.
Supported animal health by keeping all areas clean, neat and properly sanitized.
Conducted initial exams on pets, took vital signs and collected samples for lab.
Operated x-ray machines and exposed radiographic films.
Monitored patient vital signs during surgical procedures, and notified veterinarian of changes in stability.
Listened to clients' questions and concerns regarding pets and delivered timely responses and information on treatment protocols and procedures.
Worked with clients to processes all financial transactions.
Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
Addressed, documented and responded to incoming correspondences to address client queries.
Amita Health - Veterinary Assistant Racine, WI, 05/2016 - 11/2018
Reviewed pet records from daily visits and appointments, entering all important data into system.
Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
Scrubbed, counted, and packed surgical instruments and drapes into surgi-packs for autoclave sterilization.
Triaged incoming patients arriving for scheduled appointments or on emergent bases to route to appropriate surgeon or treatment area.
Provided direct care for animal patients in post-operative recovery, closely monitoring vital signs and progress.
Restrained and stabilized animals during examination and treatment to safeguard against accidental injuries.
Set up appointments for checkups and scheduled veterinary consultations and surgical visits for approximately [Number] animals per day.
Explained disease and condition diagnoses, prognoses and treatment options to pet and animal owners to provide information for decision-making concerning care.
Educated clients and public on animal health, treatment protocols and general procedures.
Stayed on top of housekeeping requirements such as laundry, sweeping and disinfection during slow periods.
Monitored safety and security of every animal to prevent injuries from other animals or environmental hazards.
Unloaded and organized supplies and product inventory to maximize team efficiency.
Consolidated Container Company Llc - Shift Leader Santa Ana, CA, 12/2014 - 05/2016
Maintained visually appealing and effective displays through use of lighting and signage.
Coordinated daily shift changes to facilitate tasks and handle special needs or requests.
Delegated tasks to employees and monitored activities and task completion.
Conducted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
Greeted customers and responded to informational requests.
Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
Assisted with purchases, locating items and signing up for rewards programs.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Operated cash register, collected payments and provided accurate change.
Inspected items for damage and obtained replacements for customers.
Helped customers find specific products, answered questions and offered product advice.
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