Veterinary Assistant Resume Example Amita Health

VETERINARY ASSISTANT

Summary

Devoted Veterinary Assistant versed in balancing administrative responsibilities with providing quality veterinary care. Focused on creating calm, inviting office setting to put pet owners and pets at ease. Enthusiastic animal care professional successfully manages various responsibilities in fast-paced settings.
Knowledgeable in microsft with terrific time management and relationship building skills. Calm in crisis situations with skill to reassure owners while providing urgent care.
Smart Receptionist promoting 4 years' expertise in office environments. Detail-oriented and highly motivated with training in client bereavement. Looking for a new position with a great organization that caters to animals.
Reliable care provider with demonstrated history of creating bonds with pets and positive relationships with owners. Proficient in basic obedience training and commands. Handles dogs and maintaining good behavior on group walks.

Skills

Experience

Veterinary Assistant | 09/2020 to CurrentAmita Health - Panama City , FL

Scrubbed, counted, and packed surgical instruments and drapes into surgi-packs for autoclave sterilization.
Collected urine by expression cystocentesis, or catheterization.
Removed animal waste from kennels, runs and exercise areas, placing in trash receptacles or in-ground septic systems.
Monitored animals during group play sessions, checking for signs of aggressive or fearful behavior and to prevent biting among dogs.
Prepared and labeled medications and informed client of administration techniques.
Provided direct care for animal patients in post-operative recovery, closely monitoring vital signs and progress.
Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
Assisted veterinarian with treatment of wounds, vaccination administration and operations.
Met with pet owners, explained lodging, grooming and daily care services and cross-sold specialty products like bows, ribbons, pet toys and treats.
Scheduled patient appointments to maintain workflows.
Walked animals outside for potty breaks [Number] times per shift to avoid accidents in play areas and on bedding.
Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
Restrained and stabilized animals during examination and treatment to safeguard against accidental injuries.
Reviewed pet records from daily visits and appointments, entering all important data into system.

Receptionist | 02/2018 to 12/2019Actionet, Inc. - San Diego , CA

Greeted visitors, assessed needs and directed to appropriate personnel.
Answered and directed incoming calls using multi-line telephone system.
Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Entered data and updated information on software to keep records of clients/patients information.
Maintained daily calendars, set appointments with clients and planned daily office events.
Scheduled and confirmed appointments.
Sorted incoming mail and directed to correct personnel each day.
Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Responded to customer concerns and issues.

Customer Service Representative | 04/2015 to 11/2017Carlisle Interconnect Technologies - Snoqualmie , WA

Assisted approximately customers each with product or service concern questions.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Trained new employees each in procedures and policies in order to maximize team performance.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Evaluated customer account information to assess current issues and determine potential solutions.
Consulted with customers to determine best methods to resolve service and billing issues.
Reviewed account and service histories to identify trends and issues.
Set up and activated customer accounts to maintain QA satisfaction levels.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Educated customers on special pricing opportunities and company offerings.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Education and Training

Chaney High - - City | High School Diploma03/2012

Choffin Career And Technical Center - - City,State | | StnaNursing Assistance, 02/2014

Resume Overview

School Attended

Job Titles Held:

Degrees

Chaney High - City | High School Diploma
Choffin Career And Technical Center - City , State | Stna